ARCET Global

Entries are now open for the second edition of the AI World Series. The biggest celebration of AI use cases from around the World. Judged by large panels of independent expert Judges using a University endorsed scoring model. Choose from a range of categories and get the recognition you deserve for your AI initiatives. Link to enter in the comments

The next speaker confirmed for the Customer Institute Global Conference which is taking place during the day of the Customer Centricity World Series. Aymen Ismail A passionate thought leader and 3-time Customer Engagement Industry Champion, with over 22 years of global experience in customer experience, customer engagement, customer services, and sales across various industries. Recognized as a Top CX influencer by CCW Europe, CX Magazine, and CX Network, and awarded EMEA CX Champion for 2024. Currently, Aymen is the Head of Customer Engagement Solutions at smart Europe GmbH, where he is reshaping the world of electric mobility, customer engagement, customer mobility, and more. Prior to this, Aymen served as the Global Senior Best Customer Experience Consultant and Program Manager at the Mercedes-Benz Customer Assistance Center. His talk entitled: Disrupting the Norm: Unleashing Data-Driven CX for Radical Transformation, Aymen will share his journey of leading innovation and transformation in Smart's customer engagement. He will highlight how leveraging technology and data-driven insights has shaped his strategic approach. With a disruptive mindset, Aymen will demonstrate how these initiatives have not only driven business growth but also delivered Tickets for non-award participants are available now - https://lnkd.in/esr_qJaU

Introducing your Finalists for the 5th Edition of the Customer Centricity World Series Awards! 150 Entries from 20 Countries around the World will now be evaluated by our independent expert Judges with the winners announced on the 12th November in Amsterdam. For the full list of Finalists please visit - https://lnkd.in/e_JmZ-D

Back for the 2nd year the AI World Series celebrates the greatest use cases of AI from around the World. Supported this year by the AI for Business Institute and Hosted by Dubai Silicon Oasis we are looking for any companies who are using AI in their business across a range of different categories. For the full list of categories visit the link in the comments

This morning we are back at Dubai Silicon Oasis Dubai Technology Entrepreneur Campus - Dtec for their latest community event. We were joined this morning by Lalaine Chu-Benitez who led the audience through the importance of having a strong brand. Complimented by Mamoun Alamouri 🇵🇸 who discussed his best practices for sales. Thank you once again to all of the attendees for asking engaging questions throughout the session.

Announcing our next speaker for the Customer Institute Global Conference which is taking place during the day of the Customer Centricity World Series. Kathy van de Laar, CCXP (she/her), CEO of EarlyBridge BV is leading a conversation on Transformative CX Leadership: Bold Moves for Lasting Impact. In this session attendees will discover advanced strategies to lead impactful customer experience (CX) initiatives by challenging the status quo, fostering innovation, and mobilizing your team. Kathy van de Laar, CCXP, shares insights into influencing behaviors, overcoming resistance, and aligning CX with business goals. Leave with practical insights to achieve meaningful, people-driven results. Tickets for non-award attendees are now on sale - https://lnkd.in/esr_qJaU

This morning we are back at Ras Al Khaimah Economic Zone (RAKEZ) for the 5th event in their Growth Series. This time we have Mamoun Alamouri 🇵🇸 sharing best practices for sales models that drive growth alongside RAKEZ's very own Mustafa Shaker opening up the floor with his presentation on sales leadership. The attendees have learnt proven strategies to up their sales game and drive growth as well as connect with other members from the Compass Coworking Centre community

Announcing the first speaker for the Customer Institute Global Conference which is taking place during the day of the Customer Centricity World Series. Alec Dalton whose background ranges from operating five luxury hotels to holding various corporate positions with industry leaders including The Ritz-Carlton Hotel Company and The Walt Disney Company. Alec's talk entitled "Experience Quality: 3 Objectives & 4 Steps to 5 Stars". This walkthrough-meets-workshop will explore both experience quality and the quality experience. We’ll define quality with 3 objectives, navigate 4 key steps for quality management, and – ultimately – exchange tools and techniques for delivering 5-star service. https://lnkd.in/esr_qJaU

Your Emcee for the 5th Edition of the Customer Centricity World Series Gala Ceremony is Marlan K. Hardie Chief Digital Officer, World Wide Technology. A CX evangelist himself, Marlan love nothing more than celebrating companies doing incredible things in Customer Experience and will be joining us all the way from Dallas, Texas.

We will be shortly announcing the line up for the Customer Institute Global Conference taking place before the World Series Awards Gala Ceremony in Amsterdam on the 12th November. All attendees will have access to both the Conference and Gala Ceremony and we are even offering a full live stream of all the content for those who can't make it to Amsterdam in person. The conference promises to be a full day of inspirational, motivational, and educational CX content for Customer Experience Practitioners with Leaders from World renowned brands sharing best practices throughout the day. The sample agenda is already available for you to see on the website - https://lnkd.in/esr_qJaU