Atlas

We’re excited to share some powerful new features designed to streamline your team management and collaboration in Atlas: 👫 Teams: You can now create teams within Atlas, assign tickets to specific teams, and create team-based inboxes. 🎫 Ticket-only View: For companies in more transactional fields, switch from a customer-first view to a ticket-only view. This allows you to focus on one ticket at a time, improving efficiency and task management. We’re always looking for ways to enhance your experience. Share your feedback on these updates and stay tuned for more exciting features coming soon!

📬 Multi-party Ticket Improvements are here! We’re excited to share the latest updates that enhance your multi-party ticket management in Atlas. What’s new: 📧 Update To and CC Fields in the Composer: You can now adjust the To and CC fields directly in the composer for email tickets. More flexibility and control for your team. ♻ Switch Customer When an Email is Forwarded: Customers sometimes send direct emails to team members instead of support. Now, you can forward these emails to your support address and switch the customer in Atlas with just a few clicks. Problem solved! 📝 Edit/Delete Internal Notes: We’ve introduced the ability to edit or delete internal notes. Whether you need to revise messages or remove incorrect comments, you now have the power to keep your communications clean and accurate. We’re always looking for ways to improve your experience. Let us know your thoughts on these updates, and stay tuned for more exciting features coming soon!

We've just pushed out some major updates to our Session Recording product that will make it easier for you to protect, understand, and navigate through your users' behaviour better than before. What all can you do? ⏯ Auto-play user sessions back-to-back from a playlist 🕶 Data masking improvements to improve your control over privacy & performance 🔁 See concurrent sessions - similar to a user having multiple tabs open simultaneously We’re always shipping updates to Atlas. Visit our changelog to see all our latest pushes: https://atlas.so/changelog

Context switching is a drag for anyone. But when you’re doing support, it’s unavoidable. This week, we’re shipping features to help you minimize the time you spend moving between tasks so you can keep your focus as long as possible: ⌨ Keyboard only mode for the ticket workflow ⬆ Improved app config navigation 🔎 Improvements to search 🏷 Tag creation from the selection menu 🔔 Toast notifications are now smaller & clearer 👤 Faster loading of profile pictures Have a dream feature you’d like built? We’d love to hear your thoughts as we build out the next great customer support product. #CustomerSupport #CustomerTimeline #CustomerExperience #AtlasSupport

Join in next week to hear our co-founder Rahul Asati discuss how we are integrating AI into every feature set at Atlas!

AI in customer support isn't just a trend; it's the future. Read the myriad ways how AI & customer support are going to blend together in our latest piece: https://lnkd.in/e-ayTUVc #AI #CustomerSupport #AIinSupport

Scaling your startup? Embed AI into your support practices from Day 1. From improving response times to streamlining workflows to generating in-depth product insights, AI is the game-changer your customer service team needs & deserves. We discuss more in our latest blog post: https://lnkd.in/giH7qE5M Atlas has a flurry of AI features lined up over the next few months. If you'd like to try them out, DM us and we'll get you started immediately. #AI #CustomerSupport

We’re on a mission to build the world’s best support platform, and we need your help! We are looking for remote full-stack engineers who crave flexibility and innovation. Work from wherever you are, in a role where your contributions matter. Join us, and let's build something great together! Apply here - https://lnkd.in/gaqKU4VC #hiring #tech #fullstack #remotework

Context switching is a drag for anyone. But when you’re doing support, it’s unavoidable. This week, we’re shipping features to help you minimize the time you spend moving between tasks so you can keep your focus as long as possible. What’s in this changelog?  - Revamped new ticket modal - Improved delivery details - Multiple senders in sidebar

2024 is going to see customer support evolve more rapidly than it ever has. We decode the transformation in our latest piece as AI integrates seamlessly into customer support, offering unparalleled efficiency and a personalized experience: https://lnkd.in/grkva2PT