Authenticx

How do you plan to activate conversation data in 2025? In the Customer Voices Report we highlight ✨how✨ AND ✨why✨ conversations are a powerful source of insights. Here's a snapshot of some of our key findings: ⬆️ A life sciences company reduced brand detractors from an 80% prevalence to 35%. THAT’S A 45% IMPROVEMENT! 🎧 A payer organization scaled evaluations by 400% within one year. THEY SCALED TO LISTEN TO AN AVERAGE OF 150K CALLS/MONTH! 🔥 A hospital system increased an agent skill from 78% to over 90% in two months. THAT’S 12% AGENT IMPROVEMENT IN JUST 60 DAYS! Read more in the Customer Voices Report ➡️ https://hubs.li/Q02QN53q0 #Authenticx #ListenatScale #NothingReplacesListening #HealthcareInnovation

We're excited to see Founder & CEO Amy Brown featured in ITIJ: International Travel & Health Insurance Journal! 📖 See her Q&A on page 71 in the full issue ➡️ https://lnkd.in/gqJ375fx 🤔 Go right to her interview, "The Art of Listening" ➡️ https://lnkd.in/g6kzgfDb

[WEBINAR RECAP] Did you miss our Project Voice webinar? We've got you covered! Dive into the exciting world of #ConversationalIntelligence in healthcare! Our recent webinar was a game-changer – and we’re sharing all the highlights with you! ➡️ https://hubs.li/Q02V1t8G0 What You’ll Discover: 🗨️ Revolutionizing Patient Interactions: Learn how cutting-edge AI technology is transforming the way we communicate in healthcare, leading to more meaningful connections with patients. 🗣️ Creating Patient Empowerment: Equips patients with the information they need to ask the right questions and ensure their care aligns with their values. 💪 Powerful Strategies for Implementation: Discover actionable insights to seamlessly integrate conversational intelligence into your healthcare operations and elevate your service delivery. 🎣 Catch the excitement — Read the full recap here: https://hubs.li/Q02V1t8G0

Authenticx had the pleasure of sponsoring a Dallas Dine Around with Telarus, Ooma, Inc. Five9 and Claro Enterprise Solutions. What an amazing lunch meeting our Dallas partners. I really enjoyed the conversations and I look forward to connecting with you all again soon! Thank you for taking time out of your busy day to join us. Randy Miears Cameron Worthen Anthony Saitta Mac Clark James McNeese (Disabled Army Veteran) Jeffery Muenstermann Brian Donath Arlin Glynn Meadows, Jr. Reggie Hilliard Noah Sessions Zack Downes James White

[CASE STUDY] Authenticx AI listened to over 4,000 customer service calls and found that 31% of customer calls indicated a technical support problem for medical devices. This included: 🔇 Instrument communications 🔗 Connectivity issues 🔌 Instrument issues The Authenticx team relayed this information to the contact center team, so they could improve the quality of client communication efficiently and effectively and reduce multiple callbacks with IVR system enhancements. 📖 Read more about how Authenticx helps with target agent training, quality consistency, and customer education resources: https://hubs.li/Q02V3-ZH0 #UseCase #CaseStudy #CustomerStory #MedDevice #ListenAtScale

Your conversation data 🤝 instant insights Meet your personal AI assistant, guiding you through massive amounts of data to meaningful instants, instantly. This AI assistant can answer questions like: 📞 Why are patients calling? 🚨 What topics lead to areas of friction? ⭐️ Has agent performance improved over the past quarter? ...and so much more. Read our announcement: https://hubs.li/Q02WjPrZ0

👩⚖️ Are legal + compliance concerns standing between you and exciting AI initiatives? ⛵️ As the regulatory landscape around Artificial Intelligence continues to develop, stakeholders tasked with leading AI adoption are having to navigate murky waters. 👉 Join Authenticx General Counsel Erika Nelson Sylvester and Chief Product Officer Eric Prugh on November 14th to discuss the state of legal regulation around AI, and explore solutions that bring AI and compliance initiatives together ➡️ https://hubs.li/Q02WnHGn0

[VIDEO] 🤔 Do you know why your patients are missing treatments? Watch the first installment of the ➿ Eddy Effect™ on Care series to hear examples of patient calls to better understand the risks associated when delays of care create patient barriers and friction. What are you doing to mitigate risk and improve access? ➡️ Learn the risks and how to help solve patient friction: https://hubs.li/Q02VhR6h0

[Case Study] A global life sciences company was preparing for a new product launch 🚀 . Their marketing team wanted to know how their customers were responding to the product. By reviewing calls, Authenticx was able to share multiple findings, including the frustrations customers expressed to the company’s marketing team. Learn more about how they learned to understand the voice of customers: https://hubs.li/Q02RFDcP0 #Authenticx #ListenatScale #EddyEffect

The Authenticx team is currently attending the CX Healthcare Exchange! It's been a great opportunity to connect and network so far. If you're on-site don't hesitate to reach out to our team Mike Kierce and Jeff Paschen. Our own Sally Perkins took the stage earlier today to share how to build compelling stories with CX data. She defined conversation data and provided some basic storytelling tips before showing the power of data-backed storytelling in practice. She demonstrated how data can be leveraged to answer the question: Why are patients missing treatment, and what can we do about it? It was a great session, followed by great conversations. #HealthcareCX #PatientExperience #Authenticx #DataStorytelling #HealthcareInnovation #CustomerExperience