Avoca

The team had a phenomenal time in Cincinnati at the 1-Tom-Plumber National Convention. Excited to grow our partnership with one of the fastest growing home service franchises in North America!

“You will never succeed if you stay within parameters.” - Joshua Campbell. Here is a preview of the second part of our PowerChat with Tyson Chen, the Founder of Avoca AI; Joshua Campbell, the Owner of Rescue Air and Plumbing; and Andreas Bouras, the Operations Manager of Rescue Air and Plumbing. Part two will be released on October 04, 2024. To see more content like this, visit our media page at https://lnkd.in/dYG26JMu #HomeImprovement #HVAC #Plumbing #Entrepreneurship #BusinessGrowth #Innovation #Leadership #HomeServices #SmallBusiness #IndustryInsights #AvocaAI #Power100 Apurva Shrivastava Ian Feeney Bharat Kilaru Rafi Derringer Cailen DSa Amber Mendoza Jeff Page Celeste Orta Power Up🚀🚀

It is with tremendous excitement I announce I’ve joined the GTM team at Avoca. At Array over the past few years, I’ve been surrounded by a team I was more than lucky to learn from and grow with. Today, I am excited to take the next step in my career with the company putting the “AI” in “renaissance” for Home Services companies. Our platform helps businesses realize the power of AI in streamlining operations, improving customer experience, and driving revenue. I’m lead by the highly impressive Tyson Chen and Apurva Shrivastava who have created something special here. Big thanks to Ian Feeney for introducing me and Darren Lucia for trusting me with a seat on our ship. I couldn’t be more excited! #HomeServices #AvocaAI

Hey friends! We're launching a $15k referral bonus for anyone who successfully refers a friend to join our wonderful team here at Avoca.  We're undergoing exponential growth and looking to bring on more exceptional people to the team across engineering, gtm, and customer success. Please reach out to us at founders@avoca.ai if you know someone that would like to join us in our mission to bring a voice (AI) to the industries who need it the most.

THE FUTURE IS HYBRID

It's an honor to work with one of the best companies in the space Genz-Ryan. Excited to power your call center operations for the next 75 years!

Are you using AI in your call center? If you aren't then you're leaving money on the table via missed calls and customers mad about being left to talk to a voice mailbox. #Newsletter #HVAC #Plumbing #Electrical #AI

Voice can feel like an old medium in B2B software. Why bother with calls when you can message? Why bother with call centers when you can have structured data input into forms? Well, we see voice as a powerful application of AI, a means to reduce friction for the customer, expand the surface area of opportunities for a business, and ultimately play an important role in establishing the new guard systems of record. A few examples we're seeing in the real world today: Stuut (accounts receivable automation.) Tarek and the team have launched AI calling functionality where Stuut's agent payers, is able to securely pull all relevant information from disparate systems, and can execute on bill payments. Stuut is already seeing strong outcomes and major lifts in NPS for their customers (after all, it can be a little awkward speaking to another human about a bill). Avoca AI (vertical AI for HVAC, electrical, & plumbing). Apurva and Tyson are rapidly scaling AI agents to drive new revenue for their customers. One job for an HVAC business can be $30k+ in value and job schedules can be tight - every missed opportunity is very costly. Avoca's platform is closes leads across all channels, connects systems across the value chain, but also coaches reps (think vertical Gong) to train existing sales personnel. Sana - enterprise knowledge management. Joel and the Sana team are using call and meeting recordings to supplement data in an enterprise's knowledge base. By taking note of all the unstructured information shared in internal meetings, rich data can be automatically added. We see some common themes in the best AI platforms: 🔹They're not just customer support / call centers, they're drivers of net new revenue or value (in addition to customer support). 🔹 They don't just offer voice, but offer context. They connecting disparate systems and data on the backend and add previously unstructured data from calls. 🔹 They earn trust either by announcing to the customer that they are an AI agent, or by elegantly announcing they're in the meeting. No customer wants to be babied on AI, and trust is everything in external and internal relationships. 🔹 They elevate humans to provide the elite customer experience by focusing them on the highest value areas, providing context, and training reps. Humans are great at establishing relationships with other humans, and if we play this out the baseline will rise to feel everyone has high status. 🔹 They earn (or are in the process of earning) not just read but write access to existing systems (e.g. pre-filling the CRM), and more importantly create net new data to earn the right to be a new system of record. We're spending a lot time on the emergence of new systems of record and as a follow up to our initial research piece on conversational AI: https://lnkd.in/ePQHJ-8t If you're applying voice AI to your platform or have seen cool examples, please reach out, we'd love to chat

Love seeing the success that our customers like John Wilson are having using our hybrid AI call center + AI coaching of every call so that every agent can be a top sales agent!

🎧 Exciting news! Tyson Chen is featured on the latest episode of the Owned & Operated podcast.