This message from President Andrew Frend says it perfectly: our culture of teamwork and community drives everything we do at Benefitfocus!
Since taking on the leadership role at Benefitfocus over 18 months ago, I have been asked by many what has surprised me most. The answer is abundantly clear: it is our culture. But putting culture into words is hard... For those in our space, we understand both the challenge and importance of supporting employees enrolling in benefits as that is when, for the majority, critical decisions are made for physical, emotional, and financial wellness. We have had a number of customers impacted by hurricanes as they entered in to their annual benefits enrollment - perhaps none more than those covered by the State Health Plan in North Carolina. In partnership with their HR leadership team, we were able to adjust and extend both our platform and our call center to support their members impacted by Hurricane Helene. Their post below recognizes the incredibly hard work by our team to help them. There was no hesitation by a single member of our team to do whatever was required to go the extra mile. THAT is what I mean by culture!