Better Leadership Now!

Diversity Plus. Many organizations are faced with identifying changing customer needs. Research shows that diverse interdisciplinary teams are better at identifying customer trends and improving the necessary analytics. Consider helping your organization become even more effective adding gender, ethnic, cultural, and geographical diversity to teams. You will be helping your organization discover valuable insights that lead to improved performance. #betterleadershipnow

Better Faster Decisions. Organizations urgently need growth to optimize new opportunities emerging from advancements in technology. Research shows that diverse, multidisciplinary teams are linked to higher performance. Such teams deliver better decisions faster. Consider serving as a catalyst for cross-functional and multi-level communication flows throughout your organization. Provide opportunities to facilitate and encourage communications in all directions. You will be supporting a key enabler for growth.  #betterleadershipnow

Expect More Change. Research reveals that in times of crisis the most successful organizations make the largest changes. This can mean completely new activities or drastic changes to current operations. Consider helping your team prepare for even greater change. The normal tendency in stressful times is to reassure that the biggest changes are behind us. But the opposite and more realistic message will help set up staff members for success. #betterleadershipnow

Budget for Learning. Many organizations are pursuing growth by creating new businesses, very much like start-ups. Research shows that one cause of a start-up’s failure to grow into profitability is not including the cost of setbacks in the budget. Consider ensuring to reserve 10% - 20% of the start-up budget for the cost of setbacks. Link the setbacks to an immediate After Action Review process. You will create powerful learning that improves the chances of start-up success. #betterleadershipnow

Rapid Test and Learn. New technologies are providing organizations with many tools that can improve the customer experience. Research shows that enabling staff to use rapid test and learn processes is essential to an organization’s transformation towards better customer experiences. Consider developing the culture and policies necessary for rapid test and learn projects to become a frequent source of improvements. You will be maximizing the impact of technological developments on the customer experience. #betterleadershipnow

85 85. A recent survey of large organizations showed that 85% of senior executives felt their personal purpose in life was reinforced in their work. 85% of frontline workers felt their life’s purpose WAS NOT reinforced in their work. This means that most of the people responsible for your day-to-day customer experience are coming to work because they must, not because they want to. Consider getting your organization’s creative talents focused on revamping frontline roles to achieve organization objectives and align with individual purpose. You will be breaking new ground while creating huge competitive advantage. #betterleadershipnow

Too Many Participants? A current decision-making trend is to involve a wide range of people. This produces the best ideas and builds commitment for implementation. Research has revealed cases of decision-making that included participants who did not add value to the process. Consider reviewing your decision-making process to ensure that all participants add value either to the decision or to the quality of implementation. You will be improving your organization’s decisions and freeing people from needless meetings. #betterleadershipnow

Increase the Challenge? Many organizations are concerned that some of their employees are experiencing unhealthy levels of stress. There are many examples of support systems put into place to help individuals better cope with the current environment of an organization. A counterintuitive approach may also help. Research has shown that being intellectually challenged is strongly correlated with job satisfaction. Consider facilitating opportunities for your staff members to learn and implement the relevant new Gen AI tools that are being implemented. This can help energize staff and improve overall organization performance. #betterleadershipnow

Increasingly Complex? Many business articles begin by reminding us of the ever-increasing complexity facing organizations today. Really? Information is steadily becoming more available, and the amount of information is steadily growing. The tools for analyzing information have never been better. Communication has never been easier. Surely this powerful combination makes things less complex, not more complex. Just my opinion, not research-based. #betterleadershipnow

Share Share Share Information! Many organizations have staff members working from remote locations, feeling somewhat cut off from the rest of the organization. Research shows that information sharing is essential for high performance. Consider an extra effort to make all types of information transparent and easily accessible. Keep reminding everyone of the information tools that are available and how to use them. You will be building trust and contributing to top performance. #betterleadershipnow