Beyond Retail Group

Small business owners must understand the importance to consumers of the total Customer Experience of their shops. It is separating the haves from the haves not when it comes to consumer foot traffic and spending. Customers are yelling they want better service and they are willing to pay a little bit more for it. The statistics could not be any more clear: 🎯 Businesses that prioritize customer experience grow their revenue 1.7 times faster than businesses that don’t. They also grow their customer lifetime value by 2.3X on average. 🎯 66% of businesses that prioritize customer experience see increased retention, and 60% see an increase in customer lifetime value. As a retail leader for over 30 years I understand what it takes to get a great customer experience rating during the busy holiday season! I understand what it means when you are short staffed or your team is sick. ➡ Join my “90 Day Customer Experience Transformation” and watch your sales double and your profits soar!! We will cover it all! From the front door to the back door! When we are finished you will have all the tools you need to have LONG TERM success. I guarantee it! Contact me today for more details. Chris@beyond-retail.com #smallbusiness #orlando #centralflorida #consulting #coaching

🎯 Customer Experience Vs. Customer Service 🎯 Is there a difference? 🎯 Your Customer Experience and your Customer service are two distinct concepts when it comes to your business. 1. Customer Service refers to the interactions between a business and its customers, typically during the purchase or use of a product or service. Customer service measures how well a company can assist, answer questions, resolve issues, and meet customer needs during these interactions. 2. Customer Experience (CX) is a concept that totals all interactions a customer has with a brand. Your Customer Experience encompasses the shaping and improving of all customer interactions to make the overall experience more positive and satisfying. ✅ Customer service is a single touchpoint within the whole customer experience, the cumulative effect of all these touchpoints shapes the customer experience as a whole. ✅ Customer experience is the impression your company’s brand has on customers throughout the buyer’s journey. When your company has a positive customer experience. 2024 studies have shown retailers viewed on the top of their game when it comes to the Customer Experience improved their customer lifetime value to 60% compared to 35%. They had an increase in retention from 47% to 66%. Their customer loyalty increased from 35% to 58% and they showed revenue growth from 10% to 17%! That math can add up quickly for your business! Don't have a customer experience strategy? Happy to have a conversation about your business! Get in touch today. Chris@beyond-retail.com #smallbusiness #consulting #coaching #experience #results

The working people are honored today. 📢 You contribute to the general running of the world whether you are paid or not, working full- or part-time, or ideally happily. Happy Labor Day to ALL the workers out there! #laborday2024

➡ Struggling to Attract and Retain Customers? At Beyond Retail Group, we specialize in transforming the customer experience for small businesses. Our tailored strategies are designed for small business owners and retail leaders who want to attract more customers, increase repeat business, and enhance their reputation. 🎯 Transform Your Customer Experience, Transform Your Business 🎯 By focusing on improving the customer experience, our clients see an average increase of 25% in customer retention and a 20% boost in sales within the first year. According to industry surveys, businesses that prioritize customer experience outperform competitors by nearly 80%. Ready to elevate your customer experience and see your business thrive? Join our ‘Customer Experience Transformation’ program and discover the secrets to creating unforgettable customer interactions. Contact us today and take the first step towards a brighter future for your business. #customerexperience #retail #coaching #consulting #orlando #smallbusiness https://lnkd.in/erzyztFA

Transform Your Customer Experience, Transform Your Business! At Beyond Retail Group, we specialize in transforming the customer experience for small businesses, offering tailored strategies that turn every customer interaction into a memorable one. Who It’s For: Our services are designed for small business owners and retail leaders who want to attract more customers, increase repeat business, and enhance their reputation. How It Benefits You: By focusing on improving the customer experience, our clients see an average increase of 25% in customer retention and a 20% boost in sales within the first year. According to industry surveys, businesses that prioritize customer experience outperform competitors by nearly 80%. Improving the customer experience is a holistic approach that goes beyond just providing excellent service. Your business needs a partner that understands the challenges, has the experience and proven results to get it done for you faster and more efficiently, and who puts his money where his mouth is with his personal Guarantee. That is what you get when you decide that it is time to stay AHEAD of the competition. Christopher Berthelson Contact us today for a FREE Strategy Session. You can also take advantage of the Hidden Profit Challenge. #businesscoaching #businessconsulting #retail #customerexperience https://lnkd.in/erzyztFA

Struggling to Attract and Retain Customers? You're not alone. Many small business owners face the challenge of turning first-time visitors into loyal customers. It can be disheartening to see potential sales slip away due to poor customer experiences. Imagine transforming every customer interaction into a memorable experience that keeps them coming back for more. What if you could turn every customer into a loyal advocate for your brand? By improving your customer experience, you can see increased sales, better reviews, and a more motivated team. Happy customers spend more and refer others, boosting your profits and reputation. Ready to elevate your customer experience and see your business thrive? Join our ‘Business Renewal Blueprint" program and discover the secrets to creating unforgettable customer interactions. Take the first step towards a brighter future for your business. Contact us today! #customerservice #retail #coaching #consulting #smallbusiness #orlando #businessplanning

Say Goodbye to Lost Customers: Enhance Your Service, Increase Your Profits! Did You Know? ➡ 48% of consumers are willing to pay more for good customer service. Here are the key factors that make them stay and spend more: ✅ Knowledgeable Staff: 55% of consumers value staff who know their stuff. This means businesses need to train employees not just on products but also on understanding customer needs and market trends. ✅ Fast Response Times: Quick replies and the ability to adapt to new complaints or market changes are crucial. Speed and quality in responses matter a lot. ✅ Human Interaction: 40% of consumers prefer talking to a person over dealing with chatbots. Empathy and understanding from human staff are hard for AI to match. ✅ Clear Communication: 32% of consumers want consistent messaging across all brand interactions, from customer service to website FAQs. Consumers are willing to pay more for a service that respects their time, understands their needs, and communicates clearly. Exceeding expectations in these ways can help retain customers and even allow businesses to charge a premium. Ready to elevate your customer experience and see your business thrive? Take the first step towards a brighter future for your business. Contact us today! #customerservice #customerexperience #retail #smallbusiness #orlando #coaching #consulting

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At Beyond Retail Group, we specialize in transforming the customer experience for small businesses. Our tailored strategies are designed for small business owners and retail leaders who want to attract more customers, increase repeat business, and enhance their reputation. #customerexperience #profits #retail #coaching #consulting

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