Blitzllama (YC W22)

🌟 Milestone Alert! 🌟 Blitzllama is now SOC2 Type II compliant! 🔒 Mission unlocked: Enterprise-grade security achieved. 🙌 A huge shoutout to Sprinto for the smooth support! 👏 Find out how it's useful for your business (link in comments) #soc2compliance #datasecurity #dataprivacy

🔍 Are you tracking the right customer satisfaction metrics? NPS and CSAT are good but have you ever gone beyond them to find more insights that are holistic? Here are 4 key metrics to measure that give you a more granular view of customer satisfaction: 1️⃣ Overall Perception – Is your brand seen as the best? How do customers feel about your value, quality, and convenience? 2️⃣ Customer Loyalty – Are they just buying, or are they willing to recommend? It’s crucial to know both! 3️⃣ Attribute Satisfaction – Are your product's key attributes solving problems, or do users still need external help? 💡 Want to know the 4th metric? You’re one click away from discovering it! ⬇️ [Link in comments] #customersatisfaction #csat #metrics #behavioral

The SaaS customer journey is rarely a straight line. If you're facing these issues, it might be why: 📍 You’re not where your customers are 🔐 Lack of trust signals to guide decisions 💡 Users don’t find value fast enough 💬 No feedback collection Ready to turn things around? Here's a resource with actionable tips and key survey questions to unlock growth. 📩 (link in comments) #customerjourney #customerjourneymap #saas

When it comes to Voice-of-Customer (VoC) Techniques: Many try, but few succeed. But, don’t be discouraged. When done right, VoC can boost retention by 55%! 📈 But when it fails? Costs spiral, and nothing improves. 💸 That means you aren’t doing it right. 👇 Discover key VoC techniques and how to get them right. (Link in comments) #voiceofcustomer #survey #customerfeedback

🚨 Struggling with a survey response rate under 5%? You’re not alone—but you might be making these common mistakes: ❌ Lengthy questions that lose your audience ❌ Jargon that confuses more than it clarifies ❌ Lack of context that leaves respondents guessing ❌ Over-surveying that leads to frustration If any of these sound familiar, it’s time to take action. 🔍 Read this guide to discover how to boost your survey response rates and get the insights you need. Link in the comments 📩 #surveyresponserate #inappsurveys #productsurveys

What's a Good Survey Response Rate? It might not be what you think. Before you guess, consider the factors that can make or break it: channels, industry, language, timing, and most crucially—the question types. When all these align, you've got your golden response rate. Want to know how to get there? Tap the link in the comments to find out more! #survey #responserates #feedback #b2b #b2c

🚀 New Feature Alert: Quizzes Are Here! Blitzllama just leveled up! Now, you can create quizzes to qualify user intent, deliver personalized recommendations, and capture higher-quality leads—all without third-party integrations. 💡 Sounds exciting? Check the link in the comments! #productquizzes #customerjourney #saas

Struggling to keep up with customer feedback? You’re not alone—42% of businesses skip it entirely because it’s a headache to manage. But it doesn’t have to be. Discover how to turn scattered feedback into actionable insights with minimal effort. Check out this game-changing resource now (link in comments) #customerfeedback #feedbackmanagement #qualitativedata

Are you wondering if NPS or CSAT is the better metric? It's like choosing between Sales and Marketing 🤦♀️ The right question should be 'When to use them?' Discover their unique strengths and how to leverage both for your business. Check out our comprehensive NPS vs CSAT guide now. (link in comments) #netpromoterscore #csat #inappsurvey #microsurveys

ONLY 13% 😓 Yup, 13% of unhappy customers will share their experience with 15 or more people. That’s more damage than one can ever imagine. There’s one thing that can minimize it—CSAT. Check out what is CSAT and the path to a high score. (link in comments) #customersatisfaction #csatsurvey #customerfeedback