Bridgeforce

Financial literacy is crucial for both customers and financial institutions. By equipping teams with the tools to make informed financial decisions, banks can enhance customer experience, boost employee empowerment, and ensure compliance with emerging lending laws like Florida’s HB 1347. Bridgeforce’s financial literacy education programs, developed in partnership with CBS ACADEMY, helps lenders offer tailored, empathetic support to customers. This creates trust and long-term business value. Explore how our courses can empower your institution and customers for sustainable success: https://lnkd.in/eFZZY534 #Education #FinancialLiteracy #Lending #Banking

In the dynamic banking sector, an adept change management communication strategy is vital. Apply the tips and proven techniques from this article to communicate change effectively, build trust and foster engagement. #ChangeManagement #Banking #Communication #RealExperience #RealResults

This November, Bridgeforce team members are excited to return to the Women in Consumer Finance conference. Women in Consumer Finance is a personal and professional development experience that inspires participants to grow, excel and reach their fullest potential. Join the financial industry’s leading female talent for create new connections and foster career skills that will help you get to the next level. This year’s conference is being held November 11-13 in Fort Worth, TX. On November 13 at 8:30am, our very own Tricia Wyatt, SPHR, SHRM-SCP is hosting a roundtable on creating a culture of belonging. Join your HR peers for a discussion about the latest trends and biggest professional challenges you’re facing. Bridgeforce is also proud to support this year's community impact initiative, which partners WCF with LIFT, Inc. and Vital Voices Global Partnership to help develop financial stability for women and girls. Register for Women in Consumer Finance here and mark your calendar for Tricia’s roundtable: https://lnkd.in/dEXSMzXw #ConsumerFinance #Banking #Conference #RealExperience

What constitutes “reasonable” when conducting a reasonable investigation on credit reporting disputes? Often, it’s left to a regulator or judge to decide. On Wednesday, October 16, Bridgeforce’s Michelle Macartney joins a panel of experts for a webinar hosted by AccountsRecovery.net to discuss reasonable investigations. Michelle, Jessica Klander (Bassford Remele) and Richard Perr (Kaufman Dolowich LLP) will share their perspectives on how to approach your own definition of “reasonable” for your dispute investigations. Register and attend for insights on mitigating your legal and compliance exposure. More details here: https://lnkd.in/e7YQAiWb

Bridgeforce’s Adaptive Call Model Meets Provana’s Speech Analytics! Struggling with inefficiencies, compliance risks, or inconsistent agent performance? The combined strength of Bridgeforce’s Adaptive Call Model and Provana’s Speech Analytics is the game-changer for your collections strategy needs. ✔️ 40% improvement in compliance scores ✔️ >50% reduction in call regulatory violations ✔️ 100% objective call monitoring with real-time coaching   What We Deliver: 💡 Tailored call models for higher collections & risk management 💡 Secure, compliant data insights 💡 Custom dashboards for continuous improvement   With 400+ agents trained and 200M+ calls analyzed, it’s time to redefine collections success. Ready to transform your collections strategy? Let’s Connect! 👉 https://lnkd.in/ghwxt6dQ #Bridgeforce #Provana #SpeechAnalytics #AgentPerformance #DataDrivenCollections

Financial literacy programs have gained a positive reputation within the banking industry. Here’s how financial literacy can strengthen your organization while empowering the financial futures of your customers. https://lnkd.in/ek3nv_cd #FinanacialLiteracy #Education #Banking

Retirement should be a time to enjoy the fruits of a lifetime of work, but for many, financial uncertainty makes it less comfortable than anticipated. Retirement marks the transition from a steady paycheck to relying on savings, pensions, or retirement funds. But what happens when retirement comes earlier than planned, or savings fall short due to rising costs? These are the realities many banking customers face. This is where financial literacy becomes crucial. A financially literate customer base is more likely to plan effectively, avoid shortfalls, and be prepared for unexpected changes. At Bridgeforce, we recognize the importance of empowering individuals with the knowledge they need to make informed financial decisions—not just during their working years, but throughout their retirement as well. Together with CBS ACADEMY, our Financial Literacy Training Programs, help banks and credit unions offer their customers the tools they need to close financial literacy gaps and secure a more comfortable future. Learn more about how we can help here: https://lnkd.in/eFZZY534 #Retirement #FinancialLiteracy #Banking #RealExperience #RealResults

This week, Senior Program Manager Linda Dickey celebrates two years with Bridgeforce. With a 35+ year career in banking, Linda brings a wealth of knowledge in reconciliation and certification, third-party risk management, system conversion and knowledge-based outsourcing.   Linda’s concise communication of complex information has made her an invaluable asset on all her projects. Recently, she helped a client perform a review of their Third-Party Risk Management Framework, setting them up to strengthen regulatory compliance, mitigate potential risk, and ensure operational continuity with their external vendors.   Thank you, Linda, for the wealth of experience you bring to the Bridgeforce team. Your knowledge has helped propel our clients to new levels of success. Congratulations on two years! 🎉🥂 Read more about Linda's experience here: https://lnkd.in/eH4x52-U #Congratulations #WorkAnniversary #RealExperience #RealResults

The Bridgeforce editorial team recently sat down with John Sanders to discuss business modernization, the challenges of updating legacy systems, best practices, and Bridgeforce’s unique approach to ensuring successful implementations. Read the interview here.

Digital collections plays a critical role in improving banks' margins. The tools and training available today have given agents new capabilities to collect on more past-due balances. This Tuesday, we're sharing the top 3 ways that digital collections has helped lenders improve their bottom line. Thanks Lynne Cox for this week's submission! #DebtCollections #Banking #FinancialServices #RealExperience #RealResults