Broad River Retail

Why is investing in our current stores Broad River’s #1 growth strategy? In the latest episode of Stories from the River, Charlie Malouf talks with Tim Sayles about why upgrading our Ashley locations is key to creating exciting, high-performing spaces. From fresh design elements to tech upgrades every change is about making our stores more inviting for both our guests and Memory Makers. "The only constant in retail is change." Broad River is committed to elevating our existing stores to keep the experience vibrant and engaging.

Only treats at our Ashley Stores today 👻

What if your customer service team received daily shout-outs from happy customers? 📞 The Broad River Retail handles around 5,000 contacts per week with an average answer time of just 15 seconds and maintaining a remarkable 98% quality score. Charlie Malouf is joined by Wes Dudley, Vice President of Customer Experience, and Anita Harris, Director of Customer Experience in our latest episode. The three discuss how the CX Team at BRR exceeds expectations and turns complaints into compliments. Curious to learn more about how to elevate your customer experience? Watch the full episode, link in the comments!

Broad River Retail Named Furniture Retailer of the Year 🏆 Our journey hasn’t always been easy, and that’s why being honored as the 2024 Furniture Retailer of the Year by the International Home Furnishings Representatives Association (IHFRA) is especially meaningful. This prestigious award was presented at the Furniture Industry Awards Gala this past weekend, where industry leaders gathered to celebrate excellence in home furnishings. To our Memory Makers—this award is a tribute to you. Your hard work, passion, and commitment have propelled us forward, no matter the challenges. Thank you for bringing our purpose of furnishing life's best memories to life every day. A special shoutout to our friends at Renaissance for capturing our journey so powerfully in this video! #IHFRA #FIAG

We're Making Milestones More Memorable! Heather Greenwood and Krissy Whitley recently sat down with Charlie Malouf on Stories from the River to talk about some exciting initiatives we’ve recently rolled out following feedback from our Memory Makers. We listened closely, and now we’re acting on what matters most to our people! One of the big announcements from our latest Town Hall? We’re expanding our milestone celebrations to recognize more of our team’s career journeys. From your first year to your 20th, we’re introducing new perks like store vouchers, exclusive swag, and increased employee discounts! We want to walk alongside our Memory Makers every step of the way, celebrating their hard work and dedication at every milestone. Check out the full episode in the comments!

How can a remodel boost sales and team morale? 📈 Investing in store upgrades isn’t just about aesthetics. From new lighting to modern design elements, these changes spark excitement and keep teams motivated. Tim and Charlie discuss how these renovations impact performance, morale, and the overall customer experience. In our latest episode, Charlie Malouf talks with Tim Sayles, Director of Construction & Facilities at Broad River Retail. Tim is essential in revitalizing Broad River's Ashley Stores, making them more exciting and welcoming for both guests and Memory Makers. Want to learn how Broad River Retail is keeping things fresh? Listen to the full conversation, and let us know what you think! The episode link is in the comments.

We opened the doors of our new Ashley Store in Aiken, South Carolina, earlier this year, and Alisha, Juancarlos, and Kameron give you a glimpse of what makes it special. These Memory Makers share what sets the Aiken Ashley apart, from the warm, welcoming atmosphere to the modern design that showcases Ashley’s latest 7.0 concept. Hear about their favorite aspects of the store and why they believe it offers a truly unique shopping experience. From the bright, open floor plan to the expanded Sleep Gallery, every element has been thoughtfully designed to ensure our guests feel right at home as soon as they step inside!

Have you ever thought of feedback as a gift? 🎁 Heather Greenwood and Krissy Whitley join Charlie Malouf to discuss how feedback from Memory Makers became the driving force behind new initiatives at Broad River Retail. With the help of survey action committees, they transformed engagement survey results into efforts like Personal Wellness Days and Split Shift Saturdays, all aimed at boosting job satisfaction and retention. Feedback isn't just something we collect at Broad River Retail, it’s something we act on. Watch the full episode to see how you can turn ideas into impact and discover why feedback could be the key to unlocking growth in your organization. Link in the comments! 🎧

The energy of our Memory Makers during store openings is unmatched! It’s like a summer camp where everyone comes together to work hard, support each other, and create something great. Erin Reavis, our Visual Impact Operations Manager who has been a part of 12 store openings, shares how the team’s camaraderie makes these long days not just productive but meaningful. Our Visual Impact team always steps up and is ready to hit the ground running. Their dedication ensures that every new store delivers an exceptional experience for our guests! Find the full Stories from the River episode featuring Erin in the comments.

We recently had the privilege of hosting our Fall Sleep Connection at the iconic Charlotte Motor Speedway! 🏁 Our Home Furnishing Consultants and leadership members gathered with partners from leading brands like Tempur Sealy International for an exciting day of collaboration, learning, and growth. The event was filled with: 🧠 Educational games that sharpened our skills 🤝Collaborative info sessions to learn best practices 💬Meaningful connection for our Memory Makers with one another We're confident that with the help of these resources, our Home Furnishing Consultants can bring more guest sleep shopping experiences across that final finish line. Thank you to our partners and all who participated in making the event unforgettable. We’re more energized than ever to help our guests achieve their best night's sleep! 😴