Broadvoice

We recently asked: What do you find most challenging about managing high call volumes?    And unsurprisingly, managing agent burnout was the top answer. As many as 74% of contact center agents are at risk of burnout, which leads to widespread turnover and absenteeism. So, how can you help your agents avoid burnout? Check this blog out for a few ideas ⬇️

We are honored to be named a 2025 Buyers Choice award winner from Trust Radius 🏆 This is a huge deal as the award goes to products that have received 75%+ of reviewers naming them best capabilities, value for price, AND customer relationship! Shoutout to our wonderful customers for their trust and feedback 👏 See what users are saying on our TrustRadius page: https://hubs.ly/Q02Wb36v0.

It's a great day for a webinar 💻 Join us this afternoon at 2:00 p.m. ET to hear three proven strategies for handling demand spikes during the holidays while improving efficiency and satisfaction in your contact center. Register here: https://hubs.ly/Q02W9cpx0.

Our Colombian team came together a few weeks ago for our annual employee event in Cajica! It was such an incredible day full of inspiration, teamwork, and celebration. We were honored to have our CEO Jim Murphy, on site, as well as several other executives, like Rui Marques and George Mitsopoulos. It was the first time several of our team members met in person, and it was truly an unforgettable experience. The highlight was definitely the party, which had tons of incredible dancing! We’re so proud of our Colombian team and their contributions to our company’s success. Thank you all, team, for making this event so special! #Employeeexperience #CompanyCulture #EmployeeEngagement #Colombia #Teamwork#happyplacetowork#bettertogether#Broadvoice#gocontact

What do you find most challenging about managing high call volumes? Share your thoughts below ⬇️

Huge News: We’re an Inc. Power Partner (again) 💪 This prestigious list honors B2B companies across the US with a proven track record of supporting entrepreneurs and helping startups grow. We’re honored to be recognized for the third consecutive year. But we’re even more honored to continue to support all companies as they grow. Read more here: https://hubs.ly/Q02VK9nv0.

We asked you to identify the main reason your company would switch CCaaS platforms. Your top answer? For cost savings! With more scalability and an improved customer experience following closely behind. The good news is that all three of those things are possible with Broadvoice. Learn more here 👇

We're excited to share that our b-hive platform has won the 2024 INTERNET TELEPHONY Excellence Award 🏆 This is the fifth time our b-hive platform has been recognized for its exceptional IP communications solutions and services, and we couldn't be prouder! Read more on this news here: https://hubs.ly/Q02VlxPc0.

With the holiday season comes high call volumes, surging agent outages, and increasingly impatient customers. Is your contact center ready to handle the holiday hustle? Join us on October 29 to learn three proven strategies for handling demand spikes while improving efficiency and satisfaction in your contact center. Register here: https://hubs.ly/Q02V7Zv50.

Here's a BIG 📣 #ShoutOutSunday to Broadvoice ! Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. 👏 They're a 2024 Top Rated solution with an impressive 9.1 out of 10 trScore—users love the versatility and how it helps streamline workflows. 🎉 😎 See for yourself: https://bit.ly/4fotcLp #UnifiedCommunicationsAsAService #UCaaS #CustomerVoice #TopRated