Ball State University Business & Executive Programs

As we continue building our #customerexperience training program for Indiana's tourism and hospitality industries, the latest segments were captured in Fort Wayne, Muncie and Elkhart. Thank you to: > Kristen Guthrie and Visit Fort Wayne for ushering us onto Parkview Field > Bonnie and Kellie at the Fort Wayne Children's Zoo, where the stingrays were the real talent of our video shoot > Brian and Brea at Minnetrista Museum & Gardens and the always uplifting Bob Ross Experience > Allen Stewart at the Hall of Heroes comic and superhero museum More to come!

#ThoughtfulThursday When searching for #customerexperience ideas and competitive advantage, it's so easy to overlook the fundamentals of building trust – like follow-through on answers and commitments. Who do you owe a follow-up to today?

INPUT REQUESTED: For examples in our #CustomerExperience training programs, please share real-world situations you have witnessed where… ▪️someone did the expected - unexpectedly well ▪️someone went above and beyond- especially if they made it their routine to do so ▪️a company or person made the ordinary into something special We’re expanding the portion of the content where we talk about exceeding expectations. We want to seed participants’ minds with ideas they can run with and make their own. THANK YOU in advance!

The better your team members understand each other – and themselves – the higher the whole team can function. We enjoy delivering a common language that removes barriers and enhances teamwork. Inquire: https://lnkd.in/gCGqGxiC

Gallup’s latest meta-analysis — the most comprehensive study on the employee experience — finds that the manager’s role is the most crucial in an organization. The quality of management is the driving force behind exceptional employee engagement and business success. Spanning 25 years and over 183,000 business units worldwide, the research shows that 70% of the variance in team engagement is determined solely by the manager. This means that managers have a significant impact on their team's performance and engagement, more than any other factor. The impact of a great manager goes beyond having happier employees — top-quartile teams report 23% higher profits than bottom-quartile units, as well as less absenteeism, reduced turnover and higher customer loyalty. With data from more than 64 million employees, this analysis offers a clear blueprint for leaders to understand the immense ROI of effective management practices. Learn more here: https://lnkd.in/gtArztaM

What improvements in #teamwork could be improved with better Digital Body Language? What barriers or misunderstandings could be removed with better Digital Body Language? If ~70% of #communication in many organizations is done electronically, let's make sure it's as effective as possible! Inquire about this fun and engaging Lunch & Learn program! https://lnkd.in/gCGqGxiC

LAST CALL for applicants to the 2024-25 Certified Public Manager course being held in Fort Wayne! Supervisors (and above) from town departments, city departments, county government and state agencies are invited to apply to gain new skills and a valuable credential. First class is Tuesday, September 17, so apply today! https://lnkd.in/grTKmycT

Before you build or update your organization's #strategicplan for 2025 and beyond, think about how you go about it. If you're ready for fresh approaches that unlock new thinking and #innovation, ask how we can help! https://lnkd.in/gCGqGxiC

We are building a #customerexperience training program for Indiana's tourism and hospitality ecosystem. And we're doing it on location at over 20 Indiana destinations so the finished product is not just extremely helpful but distinctively Hoosier! This weekend took the team to Indiana's Original Capitol (downtown Corydon), Squire Boone Caverns, and the incomparable Holiday World & Splashin' Safari in Santa Claus. Thank you to the visitors bureaus and attraction hosts who helped coordinate, and thank you to Greg Zirkle for the content and energy!

The Cardinal Job Fair is fast approaching. We encourage employers across all industries to snap up any remaining slots to gain access to the Ball State University talent pipeline! https://lnkd.in/gDtRYA4r Ball State University Career Center