CDK Global

What will you learn in one hour at CDK CONNECT? Discover the innovations leading dealers are putting into action now — including CDK Unify (with 115K+ users and growing). See the schedule: https://ow.ly/tcNg50TA0Zh #CDKCONNECT2024 #automotiveindustry #dealership #carsales

CDK's Chief Customer Officer Kathy-Anne McManus joined Automotive News to share the importance of ongoing professional development to combat attrition at dealerships, and what CDK is focusing on leading up to NADA 2025. Watch KAM's full discussion with Emma Hancock below ⬇

Whether you're busy with a current customer, or catching some Zs at home, calls are still coming into your Service department. Put our Artificial Intelligence Virtual Assistant (AIVA) on the job, and never miss another call. Get the details ➡️ https://ow.ly/Xx9C50TWuRy #dealership #fixedoperations #AI

We are delighted to honor Faith London for her leadership, determination, and dedication to the automotive industry.   With over ten years of experience in the automotive industry, Faith has played key roles that have driven her organization’s growth and success. As a Corporate Controller in recent years, she was instrumental in expanding the company from seven to 52 dealerships. Currently, she serves as the Learning and Development Director at Hudson Automotive Group, where she is passionate about fostering excellence and growth within the team.   Beyond her professional accomplishments, Faith founded Women of Hudson, an initiative aimed at empowering and supporting women across the organization. She is deeply committed to giving back and believes in offering others the same opportunities she received.    She lives by the words of Jim Rohn: Success is something you attract by the person you become,” a quote that continually inspires her pursuit of personal and professional growth.   Congratulations, Faith and thank you for your remarkable contributions to pave the way for women in the automotive industry! #pavingtheway #womeninautomotive #cdkglobal #automotiveindustry

This year, we surveyed over 2,000 service shoppers to gain insights into their dealership experiences. When we asked service customers what the easiest part of their visit was booking an appointment, ranked highest at 34%. However, many phone callers faced challenges, with an average hold time of 8.2 minutes. 📞 Discover more key findings in our Service Shopper 4.0 white paper 👉 https://ow.ly/1TKn50TUUEn #automotiveindustry #dealership #fixedoperations

Can AI really boost efficiency and customer engagement? Join our webinar where we'll break down key topics such as: ☑️ What is AI? ☑️ Common AI myths ☑️ Real-world examples of how AI can streamline operations and boost customer engagement Register here: https://ow.ly/tHWI50TTHUe #dealership #carsales #AI

According to CDK’s recent Service Shopper 4.0 survey of over 2,000 respondents, customers are more inclined to wait at a car dealership for same-day service in 2024 than they were last year. How can providing a comfortable waiting area lead to happier, loyal customers? Read more in our latest blog 👉https://ow.ly/3MSt50TTsjg #automotiveindustry #dealership #fixedoperations

Congratulations to our fabulous award winners for the month of September! These women are being recognized for their efforts in paving the way for women in the automotive industry and inspire many others to follow in their path. 🌟 Gia Katzenmeyer, Chief Marketing/Digital Officer at Premier Automotive 🌟 Catherine (Cathy) Manten, Chief Administrative Officer at Kaizen Automotive Group 🌟 Tara Rego, Director of Strategic Partnerships at Spectrum Reach 🌟 Team Nissan, Northwood University 🌟 Jennifer Rafael, VP and Partner at DSMA - Valuations, Mergers & Acquisitions For more about Minority Dealers and Women Retail and how we're supporting women in the industry, or to nominate your She-roes, email mdwr@cdk.com.   #automotiveindustry #dealership #womensinautomotive

Thank you Automotive News for featuring the latest findings from our Service Shopper 4.0 study. Learn why the Net Promoter Score (NPS) for dealerships has increased by 14 points over the past year, and what opportunities service departments have to win more customers 👉 https://ow.ly/KXi950TRNM2 #automotivenews #dealership #fixedoperations

Tomorrow, I’ll be sharing my thoughts as well as exciting product news at CDK CONNECT. You’ll also hear from Barb Edson, Chief Marketing Officer, and Sanjay Almeida, Chief Product Officer as part of the keynote program.    During this virtual event expect to:  ✅ Acquire business-critical tips ✅ Attend your choice of nine breakout sessions ✅ Discover innovations that top dealers are putting into action now (like CDK Unify, already 150K+ users strong) I hope you can join us.  https://lnkd.in/e3NHpf2U