CieloCX

Customer service leaders struggle to deliver resolutions that automate returns, reduce fraud, and track and manage the reverse logistics process.    Every department across the enterprise must compete for resources – budgets, technology, people, time, etc. The customer service operation is no different.   While customer experience is recognized as an important factor in a company’s overall performance, investors still rely fundamentally on ROI.    That ROI can be achieved by implementing a return process that delivers customers the resolution they expect - 𝘢 𝘧𝘢𝘴𝘵 𝘢𝘯𝘥 𝘧𝘳𝘪𝘤𝘵𝘪𝘰𝘯-𝘧𝘳𝘦𝘦 𝘳𝘦𝘧𝘶𝘯𝘥.   Cielo’s Returns-Refund and Fraud Reduction Applications allow you to:   1 Drive efficiencies that lower costs, maximizing the recovered value of the product, 2. Compress the time to refund, which meets the expectations of customers, and 3. Actively monitor and mitigate fraudulent Returns.   Schedule a meeting today. https://lnkd.in/eCSuGTHn #returns #roi #refund #fraudapplications #customerservice

One of the biggest problems customer service organizations struggle with is overwhelmed agents. Customer Management Practice reports that 53% of agents will leave their employment within 6 months.    Agent turnover is a big problem.  Agents are overwhelmed and their frustration is compounded by the inability to deliver resolutions to a customer at the point of contact.    An immediate opportunity to reduce agent effort/cost is to bring intelligence and automation to the return, fraud check, and refund customer journey.   Agent Facing Return/Refund Workflow Applications drive efficiencies, reduce costs, and actually raise revenue.    Accenture has found that companies that see their contact center as a way to build customer relationships see 3.5 X their revenue growth. Providing your agents with the tools to deliver resolutions is the first step in building a better customer relationship. #Agents #WorkflowAutomation #ContactCenters #BusinessSuccess #CallCenter

eComerce returns have swamped Customer Service Departments across all companies. The National Retail Federation reports that $743 Billion in merchandise was returned last year. Implementing a returns/refund process is complex and challenging. To be successful, a returns management system should provide: ·        Reverse logistics that enable shipper services beyond simply printing a label.  ·        Destination intelligence which classifies returns based on the product and the type of return.  ·        Serial number verification and fraud detection features, ·        Refund management, ·        And, most importantly, automated notifications to the customer, at key points along the workflow process.   This last point is essential. Notifying the customer of the status of their refund matters most to them. The refund is their resolution. #ReturnsManagementSystem #Reverselogistics #fraudprevention #notifications #customerservice #contactcenter

eComerce returns have swamped Customer Service Departments across all companies. The National Retail Federation reports that $743 Billion in merchandise was returned last year. Implementing a returns/refund process is complex and challenging. To be successful, a returns management system should provide: ·        Reverse logistics that enable shipper services beyond simply printing a label.  ·        Destination intelligence which classifies returns based on the product and the type of return.  ·        Serial number verification and fraud detection features, ·        Refund management, ·        And, most importantly, automated notifications to the customer, at key points along the workflow process.   This last point is essential. Notifying the customer of the status of their refund matters most to them. The refund is their resolution. #ReturnsManagementSystem #Reverselogistics #fraudprevention #notifications #customerservice #contactcenter

Why is Customer Service so hard to get right? Research from Qualtrics XM Institute reports that bad customer service could cost enterprises 3.7 trillion annually. It is plain and simple, not focusing on your customer service is a costly mistake. Your contact center is not a cost center. It is a Retention Center and Good Customer Service is a revenue generator. Contact us today. Our mission is to help you build cost-effective journeys that customers love, trust, and want to use. https://lnkd.in/eCSuGTHn #CustomerService #CustomerRetention #ContactCenter #CallCenter

One of the biggest problems customer service organizations struggle with is overwhelmed agents. Customer Management Practice reports that 53% of agents will leave their employment within 6 months.    Agent turnover is a big problem.  Agents are overwhelmed and their frustration is compounded by the inability to deliver resolutions to a customer at the point of contact.    An immediate opportunity to reduce agent effort/cost is to bring intelligence and automation to the return, fraud check, and refund customer journey.   Agent Facing Return/Refund Workflow Applications drive efficiencies, reduce costs, and actually raise revenue.    Accenture has found that companies that see their contact center as a way to build customer relationships see 3.5 X their revenue growth. Providing your agents with the tools to deliver resolutions is the first step in building a better customer relationship. #Agents #WorkflowAutomation #ContactCenters #BusinessSuccess #CallCenter

Customer service leaders struggle to deliver resolutions that automate returns, reduce fraud, and track and manage the reverse logistics process.    Every department across the enterprise must compete for resources – budgets, technology, people, time, etc. The customer service operation is no different.   While customer experience is recognized as an important factor in a company’s overall performance, investors still rely fundamentally on ROI.    That ROI can be achieved by implementing a return process that delivers customers the resolution they expect - 𝘢 𝘧𝘢𝘴𝘵 𝘢𝘯𝘥 𝘧𝘳𝘪𝘤𝘵𝘪𝘰𝘯-𝘧𝘳𝘦𝘦 𝘳𝘦𝘧𝘶𝘯𝘥.   Cielo’s Returns-Refund and Fraud Reduction Applications allow you to:   1 Drive efficiencies that lower costs, maximizing the recovered value of the product, 2. Compress the time to refund, which meets the expectations of customers, and 3. Actively monitor and mitigate fraudulent Returns.   Schedule a meeting today. https://lnkd.in/eCSuGTHn #returns #roi #refund #fraudapplications #customerservice

Today, online retailers can easily, and cost-effectively ship, track and deliver their products to their final destination – the customer. However, reversing the logistics to support returns is infinitely more complex.   Returned merchandise can lose as much as 20% to 30% of its value. Making matters worse, the Retail Federation has reported that 101 Billion was lost to fraud in 2023.   With stats like these, investing in technology that can drive efficiency in the returns process, reduce costs, and mitigate fraud is essential.   You can accelerate the handling process with AI-guided workflows, that intelligently route returns, eliminate manual sorting, and capture more returned merchandise value. #customerreturns #customerservice #aiworkflows #returnfraud #returnsoftware

Dean Macri shares how returns are costing companies billions every year. This is a real challenge for customer service leaders facing lost revenue, frustrated agents, and angry customers. Integrated Returns-Refund and Fraud reduction applications deliver an ROI on costly returns, reduce fraud, relieve agent frustration, and give customers what they want most - a fast and easy refund. #ReturnsAutomation #Refunds #Integration #CustomerSatisfaction #Agents #CustomerService

Agent turnover costs your company time and money. Gartner says that it costs on average $14,113 to replace an agent. They found only one in three agents are engaged in their job. And 84% of those disengaged reps are more likely to look for a new job.   They are simply overwhelmed with too many calls, too many screens, and not enough information. Running a contact center is complicated and even more difficult when contact center leaders can’t help their agents. Agents need the right tools to help deliver resolutions, the key to happy agents and customers. Cielo’s AI-Guided Workflows reduce the number of screens and automates the procedures your agents follow when resolving an issue in the first contact. Deciding not to invest in your agent’s experience, leads to agent turnover. It is a lose-lose scenario where customers, agents, your contact center, and your company's bottom line are all negatively impacted.  AI-Guided Workflows help you reduce operational costs and elevate the quality of contact center interactions, leaving both agents and customers delighted. #ContactCenter #CallCenter #AgentTurnover #EmployeeExperience #Agents #AgentWorkflows #AI