City of Boerne

For National Customer Service Week, it is very easy to celebrate the great work our Customer Care and Billing Team does every day – and boy howdy are they busy! Last year alone, they helped 7,500 people who came to City Hall for service and connected with more than 30,500 customers via calls. It is through their interactions with residents or support among our team, that they are committed to excellence, integrity, and service!

STAFF PROFILE: Boerne Utilities’ electrical system, which provides power to more than 6,500 customers, is maintained by a team of just 11 employees led by Electric Construction Superintendent Glenn Garcia. Undoubtedly, the greatest testament to the electric department’s diligent maintenance was Winter Storm Uri in February 2021. When most of the state endured prolonged power outages for days on end and temperatures well below freezing, Boerne Utilities kept the lights on with minimal outages. “When everyone around us was losing power, we were able to keep the power on for the community,” Garcia said. READ MORE: https://lnkd.in/g85asB_n

The Boerne Fire Department has been awarded nearly $2 million as part of the Staffing for Adequate Fire and Emergency Response (SAFER) grant program. This federal grant will be pivotal in expanding the department's workforce as Boerne grows and prepares to open its second fire station. Click the link to read more: https://lnkd.in/g-Aittbd

You could say Mayor Frank Ritchie and Mayor Pro-tem Ty Wolosin are just ‘wired’ a little differently. They join us and discuss the newly adopted Fiscal Year 2025 budget, which begins on Tuesday, October 1! This year’s budget delivers key priorities such as: 💲Tax relief 🏗 Strategic infrastructure investment 👩💻 Employee investment 👮♂️ Security and Safety With a half-cent tax rate reduction, the City continues to strategically invest in key areas allowing Boerne to thrive. Watch the video for more on how the budget supports implementation of the 2022 bond projects, strategic capital improvements, public safety, parks, mobility and other quality of life topics. To check out the entire budget you can visit - boerne-tx.gov/budget

📣🎉 Help us in congratulating our Assistant City Manager Danny Zincke! He recently earned the Credentialed Manager designation from the International City/County Management Association (ICMA). Zincke is now among more than 1,300 local government professionals worldwide to hold this credential. We are very fortunate to have work on behalf of Boerne's residents, customers and visitors to help us be an exemplary Hill Country community. READ: https://lnkd.in/gVPTuY49

The City of Boerne was recently notified by Fitch Ratings of an upgrade to our credit rating from AA to AA+, reflecting the City’s strong fiscal health and management practices. With a key tenet of fiscal excellence, the City is committed to strategic, responsible, and conservative financial management. Additionally, the upgrade of the City’s is just one step below a top rating of AAA. LINK: https://lnkd.in/gF2wDi5n

How do you flip the script on traditional town hall meetings? You listen more and let the audience help drive the conversation. That is exactly what the City of Boerne did at our recent neighborhood discussion meeting, where local representatives engaged in meaningful dialogue about ongoing projects, code enforcement, and water restrictions. The event fostered a collaborative atmosphere, allowing us to listen directly to our residents and address their concerns. Another way we are elevating our customer service experience and achieving the high quality of living our residents have come to expect. READ MORE: https://lnkd.in/gTxBT3Ah

What happens when your Little League team makes it all the way to the U.S. Finals of the Little League World Series? You organize a Texas-sized welcome home for the team. With strong collaboration from The Greater Boerne Chamber of Commerce we have planned a World Series Celebration. INFO: https://lnkd.in/gBwDfmZ7

At our most recent City Council meeting, the City Manager’s Office and Finance director led a workshop with a detailed overview of the proposed 2025 City of Boerne budget. Our Finance Department has been working hard on the budget for the upcoming year and helped present a budget that is strategic, aligned to our mission, and fiscally conservative. The budget achieves the following objectives: ✅ Provide tax relief to citizens ✅ Implement master plans ✅ Advance projects from the voter-approved 2022 bond election ✅ Advance Capital Improvement Plan projects ✅ Manage inflationary cost increases ✅ Maintain employer of choice status Click on the link to read more: https://lnkd.in/gGB_J4Gd

It is not just City Hall Selfie Day, it is also a ✨big day✨ for our Boerne Little League team as they prepare to play in the Little League World Series tonight. Just like on the field, big things happen at Boerne City Hall to help our residents, customers and visitors enjoy our exemplary Hill Country community. Today, and every day, our local government employees and elected officials have showcased their pride in our organization and the hardworking men and women who make it happen.