Ever wondered if you could understand your agents’ emotions in real-time? Now you can! With CollaborationRoom.ai’s Real-Time Emotion Detection, managers can see exactly when agents need support, boosting productivity and morale across remote and hybrid teams. Swipe through to learn how this feature empowers agents, reduces stress, and drives performance. Because happier agents mean better results! 👉 Ready to see how it works? Contact us for a demo today. #contactcenter #remotework #teamsupport #collaborationroomai Sameer Maini Michael Shrader Jason Hiland Kenneth DuPont
CollaborationRoom.ai
Software Development
Sammamish, WA 3,884 followers
Helping you make remote work, work!
About us
CollaborationRoom.ai is a next-generation Virtual Contact Center Floor Platform built to help your leadership engage, manage, and train your remote and/or blended agents as if they were sitting beside each other on the floor. We help your team make remote work, work!
- Website
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https://collaborationroom.ai
External link for CollaborationRoom.ai
- Industry
- Software Development
- Company size
- 11-50 employees
- Headquarters
- Sammamish, WA
- Type
- Privately Held
- Founded
- 2020
- Specialties
- Artigicial Intelligence, Video, Audio, Cloud Services, Remote Work, Remote teams , Virtual Contact Center, and Agents and Supervisors
Products
CollaborationRoom.ai
Employee Engagement Software
CollaborationRoom.AI is a next-generation tool built to engage your work-from-home employees. It was built to give your employees the same experience they would have if they were in your brick and mortar facility. It also enables you to protect sensitive customer PII or PHI data, by alerting supervisors in real-time.
Locations
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Primary
Sammamish, WA 98075, US
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Vancouver, BC, CA
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Gurgaon, IN
Employees at CollaborationRoom.ai
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Michael Shrader
Contact Center Technology Sales SME | Outsourcing Sales Expert
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Jason Hiland
Reimagining the Call Center Floor-Virtually
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Vinay Gupta
Product, P&L, Technology, Business Strategy | Leading technology driven businesses
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Sameer Maini
Chief Executive Officer/Chief Information Officer
Updates
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CollaborationRoom.ai one operational tool that addresses multiple issues and doesn't require months and your whole IT team to implement. 30 day agreement. No upfront cost. No cancellation fees. What are you waiting for? Visit us at Booth #504 at CCW Nashville or contact me here. It could be the best decision you make today
🚨 Is Agent Turnover Hurting Your Contact Center? 🚨 It’s time to rethink your approach. High turnover doesn’t just drain resources—it impacts team morale and your customer experience (CX). In my experience, the key to retention is creating an environment where agents can thrive. Here are 5 proven techniques to transform your contact center: 1️⃣ Foster Real-Time Collaboration Agents need connection. CollaborationRoom.ai’s break-away rooms create spaces for quick check-ins and discussions, building support systems that help retain talent. 2️⃣ Recognize Contributions Immediately In-the-moment recognition beats a quarterly review. With CollaborationRoom.ai, managers can give instant feedback, driving motivation and reducing turnover. 3️⃣ Flexible, Ongoing Training and Coaching Training should be continuous, not disruptive. It should also be in real-time. Our platform’s virtual production and breakout rooms allow for regular coaching to keep agents engaged and skilled. 4️⃣ Empower Agents with Direct Support With CollaborationRoom.ai, agents can instantly reach out to supervisors or teammates, ensuring they get the support they need when they need it—boosting confidence and morale. 5️⃣ Create Feedback Loops that Drive Action Listening is one thing; acting on feedback is another. CollaborationRoom offers real-time reporting so managers can address challenges quickly, showing agents that their voices matter. 💡 Reducing turnover is about more than policies—it’s about building a supportive, engaging environment. At CollaborationRoom.ai, we’ve designed a platform that recreates the “in-office” experience for remote teams, leading to happier agents, executives, and overall better CX. What strategies are you using to reduce agent turnover? Let’s discuss it below! 👇 #leadership #contactcenter #employeeengagement #teammorale #collaborationroomai Sameer Maini Jason Hiland Kenneth DuPont Michael Shrader
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🚨 Is Agent Turnover Hurting Your Contact Center? 🚨 It’s time to rethink your approach. High turnover doesn’t just drain resources—it impacts team morale and your customer experience (CX). In my experience, the key to retention is creating an environment where agents can thrive. Here are 5 proven techniques to transform your contact center: 1️⃣ Foster Real-Time Collaboration Agents need connection. CollaborationRoom.ai’s break-away rooms create spaces for quick check-ins and discussions, building support systems that help retain talent. 2️⃣ Recognize Contributions Immediately In-the-moment recognition beats a quarterly review. With CollaborationRoom.ai, managers can give instant feedback, driving motivation and reducing turnover. 3️⃣ Flexible, Ongoing Training and Coaching Training should be continuous, not disruptive. It should also be in real-time. Our platform’s virtual production and breakout rooms allow for regular coaching to keep agents engaged and skilled. 4️⃣ Empower Agents with Direct Support With CollaborationRoom.ai, agents can instantly reach out to supervisors or teammates, ensuring they get the support they need when they need it—boosting confidence and morale. 5️⃣ Create Feedback Loops that Drive Action Listening is one thing; acting on feedback is another. CollaborationRoom offers real-time reporting so managers can address challenges quickly, showing agents that their voices matter. 💡 Reducing turnover is about more than policies—it’s about building a supportive, engaging environment. At CollaborationRoom.ai, we’ve designed a platform that recreates the “in-office” experience for remote teams, leading to happier agents, executives, and overall better CX. What strategies are you using to reduce agent turnover? Let’s discuss it below! 👇 #leadership #contactcenter #employeeengagement #teammorale #collaborationroomai Sameer Maini Jason Hiland Kenneth DuPont Michael Shrader
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We are so excited when our clients and partners recognize CollaborationRoom.ai. Thank you Vicki
🚀 How did Viking Client Services, LLC boost productivity by 7.19% and increase revenue per hour by 8.04%? They leveraged CollaborationRoom.ai to tackle remote work challenges like communication, training, and compliance. 💡 Swipe through this case study to discover how our platform can help your remote teams thrive, just like Viking’s! 👉 Ready to transform your remote workforce? Contact us today for a demo. #remotework #contactcenter #productivity #collaborationroomai Sameer Maini Jason Hiland Michael Shrader Kenneth DuPont
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🚀 How did Viking Client Services, LLC boost productivity by 7.19% and increase revenue per hour by 8.04%? They leveraged CollaborationRoom.ai to tackle remote work challenges like communication, training, and compliance. 💡 Swipe through this case study to discover how our platform can help your remote teams thrive, just like Viking’s! 👉 Ready to transform your remote workforce? Contact us today for a demo. #remotework #contactcenter #productivity #collaborationroomai Sameer Maini Jason Hiland Michael Shrader Kenneth DuPont
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🔥 From Struggle to Success with CollaborationRoom.ai! 🚀 See how we transformed contact centers: 🔸 Inefficient Communication ➡️ Seamless Collaboration 🔸 Low Productivity ➡️ Enhanced Operations 🔸 Limited Analytics ➡️ Advanced Insights 🔸 High Turnover ➡️ Happier Employees Swipe to discover key improvements. Ready to elevate your contact center? Let’s make it happen! #techsolutions #operationalexcellence #customersatisfaction #collaborationroomai Sameer Maini Kenneth DuPont Jason Hiland Michael Shrader
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When it comes to breaking boundaries, Viking Client Services, LLC knows how to lead the charge. With CollaborationRoom.ai, they’re revolutionizing remote work. Faster onboarding, seamless communication, and higher confidence in handling sensitive data are just the beginning. Big thanks to Ryan Bacon and the Viking team for trusting CollaborationRoom.ai as a partner in the growth journey! Viking is showing us that with the right tools, there’s no limit to what teams can achieve—no matter where they are. Ready to make your team unstoppable? #remotework #innovation #teamcollaboration #digitaltransformation #collaborationroomai #contactcenters Sameer Maini Jason Hiland Kenneth DuPont Michael Shrader
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And Jason Hiland is at it again. Real world problems with some entertaining humor for solutions!
Your clients will never let your #contactcenter agents work from home…or will they? They understand that, in today’s environment, you can’t hire and keep the best agents for their projects if you’re hiring in-office. But the risk of their #production and #data theft is outweighing their desire for the overall best results. That is, unless you give them the confidence that all will be just like on the floor. It’s quick, easy, and pays for itself several times over. It’s CollaborationRoom.ai ‘s Virtual Floor platform, and it’s the tool you need to be the hero of your company’s story! Sameer Maini /Kenneth DuPont /Michael Shrader /Ramya Thomas🚀 /Anurag G /Vinay Gupta / Viji Maini #ccw #cx #bpo #customercontactweek #contactcenter #callcenter
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Remote contact centers are evolving fast—so which tech will take efficiency to the next level? From chatbots that never take a day off 🤖 to real-time assistance that empowers agents 📈, we want to hear your thoughts! Cast your vote now and share your predictions in the comments! #techtrends #customerexperience #collaborationroomai #remotecontactcenter #contactcenter #contactcentertech Sameer Maini Jason Hiland Michael Shrader Kenneth DuPont
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Discover how Lockhart, Morris & Montgomery, Inc. Inc transformed their #contactcenter #productivity and saw a 27% revenue increase of remote agents within 30 days of using our virtual floor platform. Swipe through their success story and see how CollaborationRoom.ai can elevate your business too! Ready to take off? Let’s go! #successstory #businessgrowth #remotework #collaborationroomai #contactcenterinnovation Jason Hiland Sameer Maini Michael Shrader Kenneth DuPont Anurag G Ramya Thomas🚀