Concentrix Catalyst

This week, I had the privilege of joining a podcast with our team in Germany, where we had a great discussion about intelligent automation and our perspective on digital transformation. This conversation got me thinking about a truth that might rattle some assumptions: Most people don’t make decisions logically. In fact, they predominantly operate from an instinctual model that absorbs hundreds of subconscious data points from their surroundings, such as sights, sounds, and smells. While we often believe that rational, data-driven decision-making guides our choices, the reality is that quick, emotional reactions dominate our landscape. This tendency can seem irrational, especially to businesses relying on structured logic and generative AI. The truth is, if your brand isn’t providing data and insights that connect with these subconscious cues, chances are, customers simply won’t choose you. As I look forward, I’m excited about the future at Concentrix, where our technology can help us craft truly personalized experiences based on customer behaviors and preferences, ensuring we deliver the quality service they deserve.

We were delighted to attend and participate in FinTech LIVE in London this week, a global hub for financial technology innovation. Gerald Pullen, Managing Director | Business Transformation | Concentrix Catalyst, took part in an insightful fireside chat which explored 𝐀𝐈'𝐬 𝐭𝐚𝐧𝐠𝐢𝐛𝐥𝐞 𝐛𝐞𝐧𝐞𝐟𝐢𝐭𝐬 beyond the buzzwords and learned 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬 𝐟𝐨𝐫 𝐬𝐞𝐚𝐦𝐥𝐞𝐬𝐬 𝐢𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧. The talk shed light on 𝐝𝐚𝐭𝐚 𝐪𝐮𝐚𝐥𝐢𝐭𝐲 𝐚𝐧𝐝 𝐡𝐮𝐦𝐚𝐧 𝐢𝐧𝐭𝐞𝐫𝐚𝐜𝐭𝐢𝐨𝐧, further providing 𝐫𝐞𝐚𝐥-𝐰𝐨𝐫𝐥𝐝 𝐞𝐱𝐚𝐦𝐩𝐥𝐞𝐬 𝐨𝐟 𝐬𝐜𝐚𝐥𝐢𝐧𝐠 𝐀𝐈 𝐢𝐧𝐢𝐭𝐢𝐚𝐭𝐢𝐯𝐞𝐬 𝐞𝐟𝐟𝐞𝐜𝐭𝐢𝐯𝐞𝐥𝐲. A huge well done and thank you to everyone who took part across each day, which were filled with crucial insights from internationally acclaimed business leaders. #FinTechLIVE #AI #BusinessTransformation #Innovation #PowerofConcentrix

A really enjoyable and informative day at FinTech LIVE 2024. It was a pleasure to participate in the fireside chat, discussing delivering real benefits from AI adoption. We covered the CX and behavioural aspects of implementing AI, top use cases as well as the challenges. Some great audience questions too! Just a few of my takeaways from the other sessions: ℹ️ data unsurprisingly remains a universally key focus 💱 open banking has opened up many new opportunities 🏆 there are over 3,500 FinTechs in the UK, creating jobs, positive impacts on sustainability goals and increasing inclusivity 💡 “FinTech is reimagining our lives, not just banking” 💰 A2A payments is a massive growth area 📣 the importance of focusing on what problem you are trying to solve, not solutions looking for problems 😁 Home Alone can be used as an analogy for FinTech insurance (who knew?) Thanks to FinTech LIVE, the other speakers and attendees for a great day in an excellent venue. #ai #generativeai #concentrix #concentrixcatalyst FinTech Magazine

A big thank you to the Flexys team for an engaging B2B collections webinar last Friday! 🎉 Our colleague Mark Ferguson joined Michael Jones to explore the 𝐞𝐯𝐨𝐥𝐯𝐢𝐧𝐠 𝐝𝐞𝐦𝐚𝐧𝐝𝐬 𝐨𝐟 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐢𝐧 𝐭𝐡𝐞 𝐁2𝐁 𝐥𝐚𝐧𝐝𝐬𝐜𝐚𝐩𝐞. The complexity of organizational structures can be daunting, but it's clear that leveraging 𝐪𝐮𝐚𝐥𝐢𝐭𝐲 𝐝𝐚𝐭𝐚 𝐚𝐧𝐝 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 is vital for enhancing efficiency and exceeding customer expectations. At Concentrix, we recognize that streamlined collections processes are not just a benefit—they're essential. We’re committed to use the right data to continuously refine our services and ensure we meet our clients' requirements.  

🚨 Afternoon sessions on Stage 1 start in 15 minutes at Fintech LIVE London! At 12:00 PM Steve Bowers (CFC) takes the stage and  kicks things off with a keynote on "Safeguarding Fintechs: Why a Bespoke Insurance Policy is Essential." Join Marcin Glogowski (Marqeta) at 12:25 PM for a fireside chat on "The Embedded Finance Boom in Europe: How Brands are Embedding Financial Services." ☕ After a 30-minute break, we welcome Jason Maude (Starling Bank) to Stage 1 where he’ll deliver a 15 minute keynote on What Good AI Looks Like. At 1:40 PM, Gerald Pullen (Concentrix Catalyst) dives into "Delivering Real Benefits of AI Adoption," equipping businesses with AI strategies for innovation and growth. Join FIVE experts at 1:55 PM for our AI in Fintech Panel. David Palmer (Vodafone), 🚀Nelson Wootton (SaaScada), Pawan Udernani (Genpact), Andrew Robinson (NatWest Group) & Isabel Pitt (Nationwide Building Society) sit down to discuss the limitless possibilities of this game-changing technology. (Sponsored by SaaScada) Nick Maynard (Juniper Research) wraps up Day 1 with a keynote on "Charting the Trajectory of A2A Payments” at 2:35 PM. 🏆 3:30PM - OUR FIRST EVER GLOBAL FINTECH AWARDS! Join us at Stage 1 to celebrate our 2024 winners! 🏆 👉 Catch this afternoon’s action via our virtual platform, Brella. Follow this link: https://lnkd.in/eak2STUj #FinTechLIVE #FinTech #FinTechLIVELDN

Only 1 Day to Go: FinTech LIVE London! We're thrilled to have Gerald Pullen, Managing Director of Business Transformation at Concentrix Catalyst, leading a fireside chat on "𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐢𝐧𝐠 𝐑𝐞𝐚𝐥 𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬 𝐟𝐫𝐨𝐦 𝐀𝐈 𝐀𝐝𝐨𝐩𝐭𝐢𝐨𝐧." 🗓 Date: October 22 🕐 Time: 13:40 - 13:55 📍 Location: 155 Bishopsgate, London Join us to explore the true 𝐚𝐝𝐯𝐚𝐧𝐭𝐚𝐠𝐞𝐬 𝐨𝐟 𝐀𝐈 𝐚𝐧𝐝 𝐥𝐞𝐚𝐫𝐧 𝐩𝐫𝐚𝐜𝐭𝐢𝐜𝐚𝐥 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬 𝐟𝐨𝐫 𝐬𝐮𝐜𝐜𝐞𝐬𝐬𝐟𝐮𝐥 𝐚𝐝𝐨𝐩𝐭𝐢𝐨𝐧. 📖 Be sure to read about Gerald and the other speakers in Fintech Magazine’s article to discover the must-sees at this event: https://lnkd.in/dybnykFD

Critical alert for automotive lending companies 🚨   The automotive lending sector is at a tipping point. Recent regulatory changes have exposed 𝐥𝐨𝐧𝐠-𝐬𝐭𝐚𝐧𝐝𝐢𝐧𝐠 𝐩𝐫𝐚𝐜𝐭𝐢𝐜𝐞𝐬 that could lead to 𝐬𝐢𝐠𝐧𝐢𝐟𝐢𝐜𝐚𝐧𝐭 𝐜𝐨𝐧𝐬𝐮𝐦𝐞𝐫 𝐡𝐚𝐫𝐦 𝐚𝐧𝐝 𝐟𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐟𝐚𝐥𝐥𝐨𝐮𝐭.   As automotive lenders grapple with the fallout from discretionary commission arrangements (DCAs), the stakes have never been higher. With a potential £13 billion in consumer pay-outs on the horizon, the mis-selling of motor finance could become the next major financial crisis.   Now is the time for 𝐮𝐫𝐠𝐞𝐧𝐭 𝐚𝐜𝐭𝐢𝐨𝐧. Businesses that fail to adapt risk not only their reputation but their survival. Discover how to navigate these challenges in our latest article: https://ow.ly/Epbn50Tut0o   #AutomotiveLending #FinancialCrisis #CustomerTrust #PowerofConcentrix #ConcentrixCatalyst

We'll be attending FinTech LIVE London on 22-23 𝐎𝐜𝐭𝐨𝐛𝐞𝐫 2024! 🗓️ Join us to hear Gerald Pullen, Managing Director of Business Transformation at Concentrix Catalyst, share insights on “𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐢𝐧𝐠 𝐑𝐞𝐚𝐥 𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬 𝐟𝐫𝐨𝐦 𝐀𝐈 𝐀𝐝𝐨𝐩𝐭𝐢𝐨𝐧” in a fireside chat. 📍 Location: 155 Bishopsgate, London 🕒 Time: 22 October, 13:40 - 13:55 Don’t miss this chance to learn how AI can drive real value. Connect with our team: Gerald Pullen Laura Hudd Matthew Kettell Will Thompson Simon Cameron #FinTechLIVE #AI #BusinessTransformation #Concentrix #Innovation

We’re joining Flexys’s webinar on October 18, 11-12 UK time: 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: 𝐰𝐡𝐚𝐭 𝐜𝐚𝐧 𝐁2𝐁 𝐜𝐨𝐥𝐥𝐞𝐜𝐭𝐢𝐨𝐧 𝐥𝐞𝐚𝐫𝐧 𝐟𝐫𝐨𝐦 𝐁2𝐂? As B2B collections evolve, so do customer expectations. With new regulations and metrics, businesses must rethink their approach to debt recovery. But what can we learn from consumer collections? Mark Ferguson, Consulting Director at Concentrix, will be among the prestigious panelists - Michael Jones, DCA and Debt Strategy Manager at Water Plus; Ian Parry, Collections, Credit Risk, and Operational Leader; and James Hill, CEO Flexys) - sharing his expertise in creating a seamless customer journey in B2B collections. With experience spanning multiple sectors, Mark helps businesses connect the dots between data, customer insights, and actionable strategies. Join the experts as we dive into these insights: https://lnkd.in/eZzVKEWH

We were thrilled to attend the Agentforce World Tour in London this week! 🚀🌐   The event showcased 𝐠𝐫𝐨𝐮𝐧𝐝-𝐛𝐫𝐞𝐚𝐤𝐢𝐧𝐠 𝐢𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧𝐬 𝐢𝐧 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞, and we explored how Agentforce empowers teams to 𝐬𝐜𝐚𝐥𝐞 𝐜𝐚𝐩𝐚𝐜𝐢𝐭𝐲 𝐨𝐧 𝐝𝐞𝐦𝐚𝐧𝐝. With its seamless transition to human advisors, interaction summaries, and deep customer insights, the platform transforms how we approach customer care.   Concentrix is honoured to be one of only 44 global partners, out of 13,000, with early access to the Agentforce development tools and platform. Our collaboration with Salesforce continues to drive new possibilities in customer service innovation, and we’re excited about what lies ahead!   #Agentforce #Salesforce #Concentrix #AI #Innovation #PowerofConcentrix #ConcentrixCatalyst