Consortium for Service Innovation

No hallucinations here! Our guidance is based on what our Member companies are trying and learning and generously share with the community. From Executive Director Matthew Seaman... "Thank you to all of our Member companies and all the people that are contributing to the work that's getting done across the Consortium. If you're not a Member and want to know more about how to come play with us and all these amazing companies that are playing with these technologies - I'm always open to have discussions about how people can engage with the Consortium." #LookBeforeYouLeap ----------------- P.S. the latest guidance on AI from our Members >>> https://lnkd.in/ghgsA-kt

Registration is open for the Consortium's Annual Summit! 🌟 https://lnkd.in/erWzCxP4 In our increasingly digital world, it’s important to dedicate time to connect with others around shared interests and challenges -- while looking ahead to what’s next. In 2025, we’re gathering to explore how Reality is in the Interaction: The Convergence of Knowledge, People, and AI. If you're curious how these elements come together to shape our work and lives, we’d love to see you in Atlanta!

Incredible results with #IntelligentSwarming at Ping Identity 🤩 Congratulations and huge thanks to Ketan Tailor, Monique Cadena, and Daniel Almodovar for sharing their success and learnings with us in a new case study! Learn how Intelligent Swarming could work for you! Find the Case Study and details for the Intelligent Swarming Insights Workshop >>> https://lnkd.in/gr2krbrR -------------------------------------- ✨ Upcoming workshops by Certified Trainers: pro accessio GmbH & Co. KG (October 24, November 28), DB Kay & Associates (November 19), CATALYNK - Sharing Knowledge. Smarter. (December 4), and Upland RightAnswers (December 20) ✨

Seeing how organizations are applying new technologies is exciting! Many of these approaches were only imagined use cases a year ago and now they are moving into production with validated value. 🎬 Three-minute highlight reel from the 2024 Executive Summit ⬇

We appreciated hearing exciting progress updates from industry leaders during our annual Executive Summit last week! 🙌 Koree Mires, Cisco 🙌 Mike Griffiths, SAP 🙌 Andrea Hughes, SAS 🙌 Amit Singh & Kimaya Agarwal & Christina Roosen, Akamai Technologies “Services groups have always been some of the most organized and that is helping us be thoughtful about this AI transition. Consortium Members and the people in this community continue to be some of the smartest people in the industry - who we get to learn from.” -Matthew Seaman

Replay now available for another great #KCSTransformation event where we discussed 60+ challenges and questions shared by attendees! Major shoutout to Jennifer Crippen of DB Kay & Associates + Lana Kosnik of Upland RightAnswers + Kelly Murray of Consortium for Service Innovation for generously sharing your time and insights!!! https://lnkd.in/gxmrwNDr #KCS #KnowledgeManagement #ContinuousImprovement

September spotlight on AI, KCS, and Customer Experience! 🌠 In Case You Missed It Recently 🌠 ▶ Community of Practice gatherings for Salesforce and ServiceNow ▶ Automation for KCS Program Managers ▶ Navigating the AI Landscape & Where We Have Been (Part 1 of 2) ▶ Knowledge-Powered AI & Where We Are Going (Part 2 of 2) 🌠 Upcoming Events 🌠 ▶ Sep 5 - Salesforce Community of Practice ▶ Sepr 17 - Measuring Self-Service and Other Digital Channels ▶ Sep 19 - KCS Transformation Series: Build Proficiency ▶ Oct 1 - Q3 2024 – Quarterly Recap LIVE! ▶ Oct 3 - KCS + Outsourcing ▶ Oct 8 - Accidentally Imposing Your Org Chart Onto Your Customer Experience ▶ Oct 24 - ServiceNow Community of Practice Recently published >> https://lnkd.in/dxxS4Hqj Events >> https://lnkd.in/dRCd6wTP ---------------------------------------------------- We offer numerous free resources to the public to foster innovation in service organizations. Consortium Membership enables more detailed insights from fellow Members and exclusive opportunities for collaboration, learning, and personalized support. Please message us via the Consortium for Service Innovation page if you have any questions!

Be honest 👀 ... are you spending enough energy focused on supporting functions that are critical for success with #AI? Consortium Members stress the need to #LookBeforeYouLeap 🐸 with thoughtful and strategic #ChangeManagement before going anywhere near AI models.

In case you missed "The AI Landscape" presented by Matthew Seaman, we have it all captured for you 🎉 1️⃣ Navigating the AI Landscape & Where We Have Been >> https://lnkd.in/gnXPTV6S ✅ Evolution of AI in the Service Industry ✅ Consortium History with AI-related Models ✅ Beware of the Hype Cycle 2️⃣ Knowledge-Powered AI & Where We Are Going >> https://lnkd.in/g4ZeyUuh ✅ Implementing AI: Challenges and Strategies ✅ Member Examples: PTC, Akamai Technologies, Red Hat ✅ Be Part of the AI-Driven Future Huge shoutout to Romain Garcia, Christina Roosen, and Albert Myles for sharing your exemplary experience that we can feature for others learn from! 👏 🤩 💪 #LookBeforeYouLeap #ThoughtfulAI

Join Consortium Executive Director Matthew Seaman for a look at the current #AI landscape, including where we’ve been and where we’re headed. Hear how our Members are taking a thoughtful approach to AI (in its many forms) for #KnowledgeManagement and beyond! ✅ YES this event will be recorded so anyone who registers will get a link to watch on demand. ✅ YES AND the live chat is usually full of even more wisdom from our amazing community so we highly recommend getting this on your calendar asap >>> https://lnkd.in/gEk89ryb