Cricket Wireless

Last week, we hosted our Cricket Care Conference for 60+ customer service leaders from over 12 centers and 7 countries. This year’s theme was being the company's voice and elevating the customer experience. WWE Superstar Damian Priest, was a special guest giving a talk about how he’s been a voice within the WWE community and taking photos with employees.

Happy Friday Cricket Nation! We hope you can start your weekend notification-free.

Congrats to PJ Parr, Lead Manager, of National Sponsorships, who was recognized by the 2024 Event Marketer Watchlist for maximizing existing assets while meaningfully aligning opportunities with Cricket’s consumer passion points. From title sponsor of the Cricket Celebration Bowl to building a Campus Ambassador Program for students at HBCUs, PJ works with internal partners to share budgets, unlocks new assets through strategic media buys, and has found cost savings through longer-term partnerships. https://lnkd.in/ea8tghu2

Congratulations to Melissa Sugar, an art teacher at Villa Maria School in Timonium, MD for over two decades, who was recognized through our “Kick It with Cricket,” program rewarding deserving educators nationwide with new phones and cash prizes. Ms. Sugar was nominated by Aelicia Lee Porter, the mother of one of her students. She says Ms. Sugar goes “above and beyond” to unleash her students’ creativity, connect them with scholarships, and make her art room a space for them to be themselves.

Thanks to everyone who came to the Panda-Palooza event at Zoo Atlanta to say farewell to the pandas before their journey back to China 💚

With a year-round focus on uplifting youth, our Hispanic Heritage Month campaign recognized the next generation of changemakers eager to push progress forward. We're working with swiirl to showcase young Latino talent and give them a platform to express their process, inspiration, and artistic aspirations. Watch the video to see how Edward Chanquín surrounds himself with perspectives different from his own to further push his art and goals.

Would you pay it forward if you could? Over the next month, we’re helping you make someone's day. Until November 14, nominate a new friend, family member, or coworker who deserves a pick me up and have your chance at putting more in your pocket while making someone's day: https://lnkd.in/erMQyhZk

"Small Business Superstars” is all about—real stories, real passion, and the journey that unites us all. In this newest episode, WWE Superstar Damian Priest shines a light on the legacy of Cuban Olympic coach Dr. Pedro Diaz and his son, Pedro Diaz Jr., at their gym, MUNDO BOXING, INC, in Miami. Watch their story of family, culture, and the champion spirit that drives them. Catch all episodes here: https://lnkd.in/eUsqzncV

It’s Serve Customers First Week but we’re dedicated to celebrating our customers and employees all year round. Itsalia Lopez, Cricket Associate Director, embodies a year-round passion for service beyond her Cricket role. She leads community outreach efforts, engaging with the Hispanic community and providing quarterly support to the homeless through food assistance programs. As former President of the Atlanta chapter of HACEMOS at AT&T, an employee resource group, she oversaw fundraising for scholarships for Hispanic students. Her journey—from growing up in Puerto Rico to transitioning to life in the U.S.—has also fueled her drive to support professional development opportunities for others. Through her leadership and coaching, Itsalia empowers young people in Cricket’s call centers, mentoring them to view customer service as a rewarding career that impacts people’s lives.

A big thank you to our employees who participated in the Atlanta Heart Walk and worked to raise over $24K for the American Heart Association 💚