CTG

Please join us in celebrating two of our own. 🥳🥳 This week, we're celebrating Raul G. on his 5-year work anniversary with Eleviant Tech CTG group, and Todd G. on his 15-year work anniversary with CTG. Their expertise and enthusiasm have made a lasting impact on our clients and our culture alike. Thank you for your remarkable service, Raul and Todd—here's to your next chapter! Learn more about careers at CTG: https://bit.ly/3L4idKX

Worried about your service desk being overwhelmed by a new lab system? 📞😵 This hospital system was too. Through a combination of strategic planning, tailored training, and 24/7 support, they achieved a 0% call abandonment rate and an average call answer time of just 20 seconds. Want to know how they did it? https://bit.ly/40a4LwI

Data integrity is critical for meeting regulatory standards and avoiding penalties. This infographic lays out the five essential steps to maintain your pipeline's data integrity, helping you stay compliant and secure. Learn more about the benefits of regulatory compliance here: https://hubs.li/Q02RfsYX0

A service desk that adapts to evolving healthcare needs is essential. Amazon Connect can help optimize service desk operations with flexible, cloud-based technologies that elevate the patient experience. Learn how a 241% ROI compared to other Contact Centers as a Service (CCaaS) providers is possible in this new whitepaper: https://bit.ly/3N2Xs2e

Epic implementation is a marathon, not a sprint. And addressing skill gaps is essential for finishing strong. From needs assessments to fostering a supportive learning environment, we're sharing 12 tips for overcoming training challenges and building a highly skilled Epic team: https://bit.ly/4e2DvU6

This week we're celebrating three milestones for our team. 🎉 Please join us in congratulating Timothy G. and Margaret B-P. on their 10-year, and Braden M. on his 5-year work anniversary with CTG! Thank you for your dedication to supporting our clients’ #digitaltransformation goals with your solution expertise! Learn more about careers at CTG: https://bit.ly/3L4idKX #GPTWCertified #techjobs

Have you ever heard the phrase, "Time is of the essence"? This is especially true in hospital settings. ⏳ Imagine the added stress of pre-surgery anxiety compounded by scrambling to review and sign lengthy consent forms at the last minute. A West Coast health system recognized this challenge and took action to improve the patient experience. Partnering with CTG, they implemented Epic's E-Consent system. Now, patients receive consent forms electronically well before their surgery, allowing them to calmly review the details of their procedure, ask their doctor questions, and feel more informed and confident on surgery day. E-Consent doesn't just benefit patients. It also streamlines the workflow for busy hospital staff, eliminating the need for cumbersome paper forms. Read the full case study to discover how E-Consent can transform your surgical consent process: https://bit.ly/3Yy91VL

The Colonial Pipeline incident showed how a single cyberattack can disrupt operations and cause massive financial losses. With TSA’s new cybersecurity mandates, there’s no room for error. Read our guide to learn how to protect your operations, minimize downtime, and ensure compliance. https://hubs.li/Q02RfnLb0

Cheers to 35 years! 🎉 Please join us in honoring Melissa Huber on her remarkable milestone - 35 years of dedicated service, passion, and expertise at CTG! 🌟 Melissa's manager, Amanda LeBlanc, reflects on her time at CTG: "What an incredible milestone! In my (relatively brief by CTG standards) 12 years here, you’ve become more than just a valued colleague — you're a trusted friend, confidante, and my go-to for everything about the company (including where the skeletons are buried 😉). Your dedication, adaptability, and kindness inspire us all every single day. Here’s to many more years of success, collaboration, and friendship ahead! #CTGLegend #35YearsStrong" Thank you, Melissa, for your remarkable contributions and for shaping the success of CTG. Here's to many more years of shared achievements! Discover exciting career opportunities at CTG: https://bit.ly/3GcDbEf

Exciting news from Eleviant Tech: PeopleOne is now available on Microsoft Teams! 🎉 This integration offers a seamless and intuitive experience for accessing important company news, announcements, and resources directly within the app you already love. 📱 Read the press release to learn how PeopleOne on Teams can transform your workplace communication: https://bit.ly/3BNeY8k