CSIA | Customer Service Institute of America

Get ready to put on your costumes and join the Halloween festivities! The team at CSIA wishes you a thrilling Halloween filled with lots of treats and fun. Remember to stay safe while you're out and about! #HappyHalloween #Halloween #Halloween2023 #RedefiningServiceExcellence

It’s that spooky time of year again when goblins and ghouls abound. Speaking of spirits, have you ever been “ghosted”? As in, a sudden and complete radio silence from someone you thought you had a connection with? Ghosting can be a frustrating, hurtful, and bewildering experience. It leaves you in the dark, wondering what happened and why, without closure. It’s a term often used in personal relationships but can also occur in customer relationships. Read on 👻 #CustomerServiceCommunication #GhostingCustomers #Ghosting #Halloween #ServiceExcellence #RedefiningServiceExcellence

Accelerate your career and create more options for yourself by taking customer service certification courses. Our online courses make it possible to complete your training at your own pace, while still working and gaining experience. Learn more about our globally recognized courses by visiting our website and let us know if we can answer any questions! #CustomerServiceTraining #CustomerServiceCertification #CallCenterTraining #ServiceExcellence #RedefiningServiceExcellence

Don't miss our FREE interactive webinar on Customer Communication with an expert on the topic: Charlotte Purvis! We’ll also be sharing some details about our soon-to-be-launched Certified Customer Communications Practitioner (CCCP) course, for which Charlotte will be our instructor! So make sure to mark your calendars and join us. Click here to sign up: https://bit.ly/3tFePPS #LiveWebinar #InteractiveWebinar #CustomerServiceTraining #CustomerServiceCommunication #ServiceExcellence #RedefiningServiceExcellence

Happy “Get To Know Your Customers” Day! Today is a perfect day to learn more about your customers and build stronger relationships. Our blog has got you covered with ten great ways to get to know your customers better! #KnowYourCustomer #CustomerService #CustomerRelationship #CRM #CustomerServiceTraining #CustomerServiceCertification #ServiceExcellence #RedefiningServiceExcellence

By truly getting to know your products and services, you'll be able to offer your customers the exact help they need, when they need it. This level of expertise lets you anticipate their needs and provide top-notch service that keeps them coming back for more. With this kind of attentive care, you're sure to win their hearts and earn their everlasting loyalty. #TipTuesday #CustomerServiceTips #ProductKnowlege #ProductOfferings #Expertise #CustomerCare #CustomerServiceTraining #CustomerServiceCertification #ServiceExcellence #RedefiningServiceExcellence

Join us for a free, live, interactive webinar on Customer Communication with an expert on the topic: Charlotte Purvis! We’ll also be sharing some details about our soon-to-be-launched Certified Customer Communications Practitioner (CCCP) course, for which Charlotte will be our instructor! So make sure to mark your calendars and join us. Click here to sign up: https://bit.ly/3tFePPS #LiveWebinar #InteractiveWebinar #CustomerServiceTraining #CustomerServiceCommunication #ServiceExcellence #RedefiningServiceExcellence

Are you ready to take your career to the next level? Look no further! Our online Customer Service Manager Certification (CCSM) course is the perfect opportunity for you. Get certified in less than a year and take the first step towards achieving your dream job. Don't wait any longer to accelerate your career - enroll now: https://bit.ly/3OLCRyV #CustomerServiceCertification #CustomerServiceTraining #CustomerServiceManager #ManagementTraining #OnlineTraining #ServiceExcellence #RedefiningServiceExcellence

Let's give a big round of applause to Vanessa La Rose for successfully completing our Certified Customer Service Manager course and earning the CCSM designation. Vanessa, your achievement is truly remarkable and we have no doubt that you will achieve great things in your future endeavors. Congratulations on your certification! #CustomerServiceManager #CustomerServiceCertification #CustomerServiceTraining #ManagementTraining #ServiceExcellence #RedefiningServiceExcellence

Abigail, thank you for sharing your experience with us! We are thrilled to hear that our course provided you with tools to enhance customer service in your organization and that you are already experiencing positive outcomes. Your success is truly inspiring and we wish you all the best on your continued journey towards excellence! 🌟 Learn more about our Certified Customer Service Manager (CCSM) course: https://bit.ly/3OLCRyV #TestimonialTuesday #ClientLove #CustomerReviews #OnlineReviews #CustomerServiceManagerTraining #RedefiningServiceExcellence