Customer Connect Expo

Very Proud day in the office today! After four amazing years of  Call & Contact Center Expo, the team behind the scenes decided that it was time for a refresh and we have been working hard over the last couple of weeks to give it a fresh coat of paint for next year. While these events were massive successes in their own right over the years, we’ve been keeping our ear to the ground and there have been shifts that we can’t ignore – namely: 💻The centralization of customer experience  🎧The expansion of BPO 🤖The incorporation of AI tools And more! With all that in mind, from now on, the event will be known as Customer Connect Expo 🤝 For those who have attended in the past, don’t worry – the event will still have the same focus on contact center technologies and operations, but we’re simply broadening our scope to be more inclusive of all things customer experience! We’re so excited to begin this new chapter – stay tuned for more details on how you can join us on it… https://lnkd.in/ei5SYc8X

#Testimonialtuesday ⭐ ⭐ ⭐ ⭐ ⭐ This week we have a very special Testimonial Tuesday as Dennis Wakabayashi has very kindly put together a show overview video of footage he filmed from the show floor. We were very lucky to have Dennis Wakabayashi attend the show this year as our Call & Contact Center Expo US ambassador, filming loads of exclusive show footage as well as recording live podcasts from his booth on the show floor! Dennis was able to speak with many industry leaders and professionals live at the show, exploring pressing topics and emerging trends across the customer engagement and service landscape. Take a look at some of the footage Dennis got from the show floor through the link below ⬇ #CCCLV24 #CallContactUS

#TestimonialTuesday ⭐ ⭐ ⭐ ⭐ ⭐ "It was a great experience being present at the Call & Contact Center Expo Las Vegas last week. We met so many interesting people and made great connections..." ⬇ It has been great to read through so much of your feedback from Call & Contact Center Expo US 2 weeks ago. We wouldn't be able to run such an amazing event without all the enthusiasm and support from our Speakers, Exhibitors, Partners and Visitors and we love to hear about each of your personal experiences at the event and what you gained from attending. If you attended Call & Contact Center Expo US this year, be sure to let us know what your highlights were this year in the comments below 👇 #CCCLV24 #CallContactUS

Following on from all the post show hype, we thought it would be a great opportunity to continue the celebrations by announcing this years Industry Award winners. 🎖 The winners of this years Engagement Solution of the year award is Drop Cowboy 🏆 We would like to thank all the nominees for taking part in our Industry awards for 2024. Centrical CBE Companies Voxtelesys And also a huge thank you to our judges Aditya Kejriwal and Kamala Manju Kesavan for taking time out of their day to listen to all of the pitches and decide this years winner. 👏 #CCCLV24 #CallContactUS

🎢A seismic shift is underway. Fasten your seatbelts- it’s going to be a wild ride 🚀🤯

Hello USA! 🇺🇸 It was a great experience being present at the Call & Contact Center Expo US Las Vegas last week. We met so many interesting people and made great connections! 🤝 We are very excited to work on the many opportunities and projects we talked with all of the visitors that dropped by our booth. 🤩 I sincerely appreciate the interest and curiosity that all the guests and visitors showed, wishing to discover and learn more about BigProfiles' #AI Platform for #CallCenters. And also from everyone who came to listen to our Speaking sessions. 🙏🏻 I look forward to our next visit! 🇺🇸 We are on! 🚀 🇺🇸

Can you believe it has been a week since Call & Contact Center Expo US hosted the Leading Event for Contact Center Professionals to Enhance Customer Engagement at the Las Vegas Convention Center. We have been reflecting on what an amazing 2 days we had in Vegas last week and wanted to extend our gratitude to everyone whose dedication made the event such a tremendous success. From our innovative exhibitors and invaluable partners to our expert judges and enthusiastic visitors, each played a pivotal role in ensuring the Call & Contact Center Expo US 2024 was one to remember. It was great to see so many industry professionals come together to share their knowledge and enhance conversations that will drive the industry forward! We are honored to provide a platform for CX Professionals to congregate and exchange insights, innovation and forge new partnerships. Call & Contact Center Expo US exceeded our expectations and has shown a representation of industry growth surrounding a range of different industry sectors. We would like to say a special thank our keynote speakers Kamala Manju Kesavan Dr. Astha Purohit Aditya Kejriwal Dennis Wakabayashi Erica Dorosin Paola Cavallero Leslie O'Flahavan Vicki Brackett Rohan Sharma for sharing their knowledge and giving us an insight into the important case studies which are taking place within the industry. And lastly we would like to say a huge thank you to the organizers and team behind the scenes who worked tirelessly to make sure Call & Contact Center Expo US was a phenomenal event! Kieran Head Imogen Wright Chloe Jackson James Berryman Clare Brown Nick Darby Hannah Thompson Tobias Holland Paul Marais Harvey Rye Mikeighla Droney Tom Bogdansky Below are some of our highlights from the show #CCCLV24 #CallContactUS

Call & Contact Center Expo US 💥💥💥 We Did That 😎 LFG 🚀🚀🚀 Now It's All About The Follow Up 😬🤣

Exciting insights from the Call & Contact Center Expo US ℹ️ 🧐 ⭐️ Embracing AI is non-negotiable for future-proofing your business strategy. ⭐️ In today's landscape, connecting with customers over the phone is tougher than ever. Regardless of how high the intent of your leads are, if you can't reach them, success remains elusive. We chatted with numerous companies discussing innovative approaches tackling this challenge head-on. ⭐️ 1-to-1 branded marketing is the future. This approach allows for a personalized experience, while adhering to industry rules and regulations. Here at Apex Results, we are your source for 1-to-1 branded campaigns. #marketing #apexresultsmarketing #changingthegame

We had a great experience exhibiting at the Call & Contact Center Expo US last week in Las Vegas! From CEO Itamar Arel and CTO Adam Earle’s speaker session on Conversational AI to our happy hour co-hosted with Deepgram, we’re grateful for the opportunity to showcase our developments and what’s on the horizon. #CallContactCenterExpo #AI #VoiceTechnology