Customer Strategist Journal

In the latest issue of the Customer Strategist Journal, we explore how #AI is maturing to improve customer interactions, employee experience, efficiency, and deliver ROI. | READ THE FULL ISSUE 🌟

New issue alert — This month, we're demystifying #AI jargon and helping you leverage AI to enhance your customer experience efforts! READ IT NOW 📰 👇

Be there tomorrow, July 31 at 1 p.m. ET to learn about the people who benefit from AI in the contact center. Bring your questions and comments for Elizabeth Glagowski and James Bednar! https://lnkd.in/e6gK2sP3

Are you looking at more than #NPS to get a true understanding of your CX performance? Ricardo Saltz Gulko shares other valuable metrics you might be missing in this guest post from European Customer Experience Organization (ECXO). https://lnkd.in/eq4KV726

Getting to see a show at the Vegas Sphere was just one highlight from Elizabeth Glagowski @ liz glagowski's visit to the premier CX conference, Customer Contact Week. Her key business takeaways from the Vegas desert: ✅ AI dominates CX conversations, but there's no clear path forward ✅ Authentic relationships are valuable currency for customers and employees ✅ Leadership models are shifting and expertise isn't enough Want the full scoop ? Check out Liz’s full report! 👇 https://lnkd.in/gAPekJ9b

Excited to talk about real ways AI is helping employees, not replacing them. Let's talk about it next week on an interactive LinkedIn Live. Hope you can join us! https://lnkd.in/ewbP97Mf

💡 Did you know? 65% of customer service call types that come into the #contactcenter have the potential for a #sales opportunity. 📈 But without the right #AI-powered tools and strategy to identify when and how to sell, you're likely leaving money on the table. See how the right service to sales approach can generate growth in your contact center: https://lnkd.in/eVg65bQm

Why should customers get all the #AI attention? In this latest contribution from the European Customer Experience Organization (ECXO), Ricardo Saltz Gulko highlights AI's potential to accelerate employee understanding and performance. ⚡ https://lnkd.in/e39FV3sP

Consumers are savvier than ever about their healthcare choices. Does your team have the knowledge and tools to satisfy these expectations? With enrollment season fast-approaching, it’s time for a reset. Check out our story here: https://lnkd.in/ew9au5vr   #CMS #healthcareadvocates #MedicareAdvantage #memberacquisition

It's deja vu all over again for Elizabeth Glagowski during her trip to the Customer Contact Week conference 🔮. Her hot takes: ✨ AI dominates CX conversations, but there's no clear path forward ✨ Authentic relationships are valuable currency for customers and employees ✨ Leadership models are shifting and expertise isn't enough Get the full scoop in the latest issue of the Customer Strategist Monthly ➝