Customer Success Collective

Ready for your career to take off? ✈️ Snag 10% off all courses and membership plans for a limited time, and gain the skills you need to stand out in the competitive world of customer success. Use code SUMMER2024 at checkout until August 31 to claim your discount. 🔗 https://lnkd.in/d6qtYYCN #CareerGrowth #SkillDevelopment #ProfessionalDevelopment

What do New York City, Chicago, and London have in common? 🌏 They’re the first stops on our Customer Success Certified: Core world tour! In just one day, you'll learn from a renowned customer success expert, network with peers in your area, and walk away with valuable knowledge, insights, and tools to apply in your role the very next day. And the best part? Use code SUMMER2024 to save 10% until August 31. Don’t miss out on this one-day customer success extravaganza and secure your seat to an upcoming cohort in: 🔹 New York City on October 2 🔹 Chicago on November 12 🔹 London on December 3 👉 Grab your brochure: https://lnkd.in/dhQCwUzy #CustomerSuccess #Certification #NewYork #Chicago #London

ROI is a metric no one can leave unattended. 🤔 Companies won't want to begin any new strategies or plans without knowing there'll be strong returns on any financial investment they make. But how do you go about justifying and proving the ROI of your customer success initiatives? Ashish Singh takes us through his 4 steps.

Have you heard that Customer Success Festival is coming back to Chicago this November 13 & 14? 🎁 An agenda brimming with exceptional presenters. 🗯 Innovative topics that will spark your creativity. ✌ Exciting networking opportunities to expand your circle. Soak in wisdom from powerful speakers at Salesforce, PayPal, LinkedIn, and many more. 👇 Take a brochure: https://lnkd.in/ddqrADS6 P.S. Did you know we're also bringing CS Certified: Core, our one-day live training, to Chicago on November 12? Reserve your seat: https://lnkd.in/dPEFsi-V

Harvard Business Review says there’s empirical evidence to suggest pay transparency “can lead to more accurate and more optimistic beliefs about earnings potential, increasing employee motivation and productivity.” So… is your paycheck reflecting your value? 🤔 For years, compensation has been a taboo topic. But it's essential to understand if you’re being fairly compensated for your hard work. Which is why we’re bringing back our Customer Success Salary Report. This year, we're on a mission to unravel the mystery behind salaries in the customer success sector. By taking a few minutes to complete our (100% anonymous) survey, you'll help us create a comprehensive resource that sheds light on the real numbers and sentiments surrounding compensation. Your input will be instrumental in shaping a revolutionary study that could change the game for professionals like you. Ready to contribute? Let’s go. 🚦https://lnkd.in/dDS8kiTq

Wanna provide the best value to your customers and save yourself heaps of time? Of course you do. It's why we've teamed up with Matik to bring you the QBR one-pager. This is your ultimate resource that covers the most essential data-driven insights and high-level updates for your customers. Discover: ⭐️ The lowdown on creating a QBR one-pager. ⭐️ How to use it to stay better connected with customers. ⭐️ Handy tips & tricks to implement in your own QBR templates. Grab yours today 👉 https://lnkd.in/dnHDTE87 #customersuccess

Got plans for November 12? Join us in Chicago for a one-day customer success training session to learn from Matt Strait, Customer Success Manager at Stripe, and network with peers in your area. Expect: 👩🏫 Expert-led sessions on customer feedback, retention, churn, and metrics. 📜 CPD-accredited certification. 📚 OnDemand access to course modules with extra content from Intercom, Google, RingCentral, and 20+ templates and frameworks. 🤝 Networking opportunities with like-minded peers and complimentary drinks. Be quick, as there's less than two weeks left to save 10% with code SUMMER2024. https://lnkd.in/eUduWWY8 #CustomerSuccess #Networking #ProfessionalDevelopment #Chicago

Your customer support teams are a critical part of your CS strategy. So how can you use AI to help streamline their efforts? We reveal all in our latest live session on September 11. 🎥 Join experts from Ask-AI and Personio as we discuss how to leveraging AI to hit targets, while driving employee efficiency and happiness. Key takeaways: ✅ Set realistic expectations with AI & leverage its full potential. 🔮 Discover the future of workplace AI and prepare for 6+ months. 🤩 Hear real-life examples of how AI is helping support teams hit their targets. Sign up today 👉 https://lnkd.in/dEtaGWxb #customersuccess

When you start to climb the professional ranks and move from an IC to management, you'll quickly learn the value of constructive feedback. Not only does good feedback need to be clear, but it also needs to be delivered in a way that considers the employee holistically. Danielle Martin (She/Her) Martin, Head of Customer Success at TryHackMe has provided a foolproof, step-by-step process for delivering feedback that will motivate your team and cultivate a culture of continuous improvement within your organization. Every manager should read this article: https://lnkd.in/e4AgH5mK

🌟 Calling all customer success professionals! Whether you're looking to level up your skills, network with peers, or dive into the latest trends, the Customer Success Collective has you covered with an incredible lineup of meetups. Check out what’s coming up: 🎯 Virtual meetup: Interview like a pro – August 27 Master the art of interviewing and stand out in the competitive CS landscape. Don't miss this chance to get insider tips on acing your next role! Danielle Martin (She/Her) 🇫🇮 Helsinki meetup – August 28 Our very first local meetup in Helsinki! Connect with fellow CS pros, discuss hot topics, and kick off the business season together. Maria Rödberg 🎲 Las Vegas meetup – September 12 Join us in the vibrant city of Las Vegas for an unforgettable in-person meetup. Network, share insights, and be part of the growing CSC community! Ajoy Ganguly, PMP, CSM, CSPO, ITIL, CC, MBA 📊 Virtual meetup: Managing large portfolios with ease – September 27 Learn strategies to effectively manage large-scale portfolios without the stress. This session is a must for anyone handling multiple accounts! 🤖 Virtual meetup: Boost your CS role with AI & automation – October 22 Discover how AI and automation can transform your CS role, saving you time and enhancing your effectiveness. Save the dates, mark your calendars, and make sure you don’t miss these opportunities to grow and connect with the best in Customer Success! Register for all our meetups here: https://lnkd.in/eerteQtz #customersuccess #customersuccesscollective