Cyara

As summer heats up, so does the travel industry! 😎 🛫 🏝 With people embarking on their much-anticipated vacations, delivering exceptional customer experiences (CX) is more critical than ever before. At Cyara, we understand that flawless #CX can make or break a traveler's journey. Here's why exceptional CX is essential this summer:   ☀ Smooth Journeys: From booking to boarding, seamless interactions ensure happy travelers.  ☀ Timely Assistance: Quick and effective customer support during peak travel times reduces stress and enhances satisfaction.  ☀ Personalized Experiences: Tailored interactions make every traveler feel valued and appreciated. Cyara’s AI-Led CX transformation platform ensures that every customer touchpoint is optimized, allowing travel and hospitality companies to deliver impeccable service throughout the customer journey. Let’s make this summer one to remember for all the right reasons!  Learn more at www.cyara.com   #Summertravel #Travelindustry #AI #Customersatisfaction #Travelseason #FlawlessCX 

Take Advantage of Open Enrollment with Cyara! 📣 For healthcare insurers, open enrollment is often a stressful time, with contact centers facing increased pressure to delight returning policyholders and welcome new prospects. Cyara's automated testing and monitoring solutions are essential to take advantage of this opportunity. With our AI-Led CX Transformation Platform, you can verify your CX performance in a fraction of the time and proactively eliminate defects, so you can maintain your star rating. Check out our latest blog to read more: https://lnkd.in/g-cYg5s5 #CX #customerexperience #healthcare #innovation

Did you know that Cyara's award-winning Botium is the world's #1 Conversational #AI Optimization platform?! With Botium, you have the power to: 🔹 Increase self-service rates by up to 80%, resulting in significant cost savings. 🔹 Optimize bot performance and assure quality throughout the bot development lifecycle. 🔹 Enhance customer journeys by improving containment and self-service across all channels. 🔹 Achieve comprehensive testing; from functional to performance, multilingual to security, Botium has you covered! Discover more at https://lnkd.in/ejgE9UCP #Chatbottesting #ConversationalAI #AIOptimization #CX #Botium

At Cyara Xchange 2024, Cyara's CEO, Alok Kulkarni covered the five phases of #AI adoption, to highlight how the relationship between human agents and bots will evolve, with bots eventually taking on additional roles to provide robust #CX. Watch the short video presentation from Alok below for an in-depth understanding of the AI evolution in CX and how Cyara is at the forefront of this exciting transformation 💫 https://lnkd.in/eXnYJRyU #CyaraXchange #AIAdoption #CXInnovation #FutureofAI #GenAI

The first half of 2024 has been filled with highlights for Cyara! Read the details in the latest quarterly update from our President, Rishi Rana, including:    Product Updates:  - NLP Advanced Analytics in Botium for improved bot testing, monitoring, and optimization - Fact-checking capabilities for Large Language Model (LLM)-powered bots in Botium - Three new dashboards for ResolveAX - Number Trust, our call line identification (CLI) assurance solution - SMS testing for mobile carriers in over 50 countries - Expanded CVAs for Genesys Cloud CX   Industry Recognition:  As a leader in the field, Cyara has been recognized for our dedication to revolutionizing the CX industry and helping hundreds of brands deliver quality customer interactions with our first-rate CX assurance solutions.    Conferences, Events, and Webinars:  The Cyara team attended several conferences and events throughout the first half of the year, and we look forward to connecting with you again soon.    We recently partnered with Teneo.ai to host a webinar titled “AI Revolution in Customer Care: Optimizing Contact Centers with Generative AI,” discussing how generative AI and LLMs are transforming customer interactions. The live recording is available now!    For more information on these updates, and more, you can read the full message on our website at https://lnkd.in/e_Fjd_sm #contactcenter #CX #innovation #customerexperience

🤖 Understanding Inherent Bot Flaws: Insights from Cyara's CEO Alok Kulkarni Are you curious about the challenges of implementing chatbots in your enterprise? Our CEO Alok Kulkarni, dives into the inherent flaws of chatbots in this insightful presentation from Cyara Xchange 2024. Watch the short clip below to learn more about these issues and how to address them in your organization to ensure flawless customer interactions! https://lnkd.in/eSiuAtxu #Chatbots #AI #CX #TechInnovation #CyaraXchange

Now's the Perfect Time to Invest in CX Assurance Solutions! Recent studies have shown that US customers feel that leading brands' average CX performance is on the decline for the third consecutive year. For many businesses, both elite enterprises and small organizations, this should be eye-opening, highlighting the importance of constantly testing and monitoring your CX channels. With the right strategy and tools in place, your brand can make major improvements to your CX quality and stand out from the competition. And, Cyara is here to help through every step of the CX development lifecycle. Check out our latest blog to learn more: https://lnkd.in/giXsCGg3 #CX #contactcenter #innovation

Contact centers are at the heart of customer interaction, often dealing with 4,400 calls per month. But did you know that up to 30% of these calls can be affected by technical issues? That's where Cyara ResolveAX comes in! ResolveAX empowers cloud contact centers to: ✅ Monitor agent environments in real-time ✅ Diagnose and resolve issues swiftly ✅ Reduce agent downtime by up to 50% ✅ Decrease agent-related tickets by up to 80% With automatic alerts, system health checks, and visual dashboards, ResolveAX ensures your agents stay productive and your customers receive top-notch service. Ready to revolutionize your contact center's performance?! Learn more at https://lnkd.in/e4QkZ9J7 #CX #Contactcenter #AI #TechInnovation #ResolveAX #Customerservice

Very excited to announce that we have won, yet another award! This is our 7th for the year!

When implementing #AI technologies into your customer journey, are you aware of the four key pillars to watch out for? Cyara's CEO Alok Kulkarni shared vital insights on adopting new AI technologies, such as chatbots into customer journeys, at Cyara Xchange earlier this year. Watch Alok's short video clip below for practical advice and tips on how to stay vigilant. #Techinsights #CXInnovation #CyaraXchange #CEOinsights https://lnkd.in/exshiRUg