Last week we wrapped up “Be the lead”with your customer. We spent three nights diving deep into what it means to truly be the customers lead when it comes to professional customer interactions and consultations.
Our Steamfitters 449 Field technicians learned the positive impact of creating true contractor/customer relationships that fit well for you and for your customer in a efficient and positive way.
Kathleen showed us how to think outside the box; detailing steps to take in order to advance what may be a daily standard customer interaction, into a career long partnership.
Kathleen spoke in great detail about how to consistently find opportunities that move your customers foward as well as yourself with them.
In our industry, effective strategic partnerships bring peace of mind to the customer, substantial cost savings, equipment uptime, longevity as well as efficiency, build trust, and provide great value added service.
This class was fantastic.
Kathleen had the ability to not only take over the room, she had everyone’s full attention and eagerness to interact every step of the way. On the first day, I noticed a few uncomfortable technicians start to change their body language to be more open within the first 5 or 10 minutes.
By the end of day three, they were eager to present in front of the room. Myself included.
It was easy to see the students had built confidence by the end of class based off the substance in Kathleen’s presentation.
I am personally proud to be a part of the Ruthrauff Service team, for so many of our employees attended and interacted throughout all 3 days with the upmost professionalism. A few of them even won the prizes 😉
A huge thank you to Kathleen Himler Dale Carnegie Training Butch Dee and the Steamfitters449
