How can you use technology to help accomplish these goals? 1. Use a CRM and/or project management system (check out Dev Nova from Kevin Razmus) to keep track of tasks and deadlines, as well as your customers' details, unique concerns, and communications). 2. Allow employees to submit honest feedback regarding their work satisfaction. There are many software products available that enable employees to fill out surveys anonymously. The aggregate results of these surveys can help you spot red flags or major concerns. 3. Use an accounting system such as QuickBooks Online, Xero, or FreshBooks that lets you easily invoice customers, provide convenient payment options, and keep track of AR (both the individual outstanding invoices and the total amount outstanding). Some of these products even support automated recurring invoices and overdue invoice reminders.
Three obvious but critical goals for every business owner: 1. Deliver on your promises to customers. 2. Treat your employees well. 3. Ensure you get paid for your services. Easy to say, harder to do.