Dowork.ai

We’ve just released new features in our Data Collection plugin to enhance customer experience: 📌 Spelling Option: Ensure accuracy by having our Agent spell out collected values like Name, Email, and SSN. 📌 Phone Number Variable: Use the customer’s dialed number for confirmation, simplifying the process. Stay tuned for more updates, including training our AI Agent with real conversation recordings. 🚀

🚀 Exciting News from Dowork.ai! 🚀 We are thrilled to announce the launch of our completely redesigned platform at Dowork.ai! Now, customer service teams can easily build, test, and deploy AI Agents without any coding. Wondering how it works? Watch this video to see how effortlessly you can create an AI Agent that not only answers customer questions but also books appointments by collecting customer information. Sign up now and build your first AI Agent for free! https://app.dowork.ai/ Stay tuned for more exciting updates coming soon. We can’t wait to see the incredible AI Agents you create!

🚀 Exciting News! Introducing the New Analytics Module from Dowork.ai! 🚀 We're thrilled to announce the launch of our new Analytics module, designed to provide in-depth insights into how our AI Agents handle conversations. This powerful tool offers a range of features to help you understand and optimize your AI-driven customer interactions, whether they occur via phone calls or chat conversations, with seamless HubSpot integration: 🌟 Resolved Session Numbers: Track the number of conversations successfully resolved by the AI Agent and monitor the resolution rate to gauge effectiveness. 😊 Average Sentiment Analysis: Measure the sentiment of conversations based on the tone between the user and the agent. Understand how customers feel during their interactions. 🔍 Knowledge Gaps: Identify the gaps preventing the AI Agent from resolving issues. By addressing these gaps, you can significantly boost your resolution rate and improve customer satisfaction. 📚 Common Topics: Discover the common topics your customers reach out about, helping you better understand their needs and tailor your services accordingly. With this new module, we aim to empower businesses with the insights needed to enhance their customer service operations and drive continuous improvement. If you want to learn more about how our Analytics module can transform your customer interactions, book a call with me here https://lnkd.in/eqPX9Gbb.

🚀 Exciting Update! 🚀 Surprisingly, HubSpot doesn't have a native AI Agent, which means you can't easily automate customer support with GenAI if you're using HubSpot. But here's the good news: at Dowork.ai, we've built an integration with HubSpot that changes everything! Our generative AI agent can now run conversations with your customers in HubSpot chat, creating tickets only when necessary. Plus, you'll get Dowork.ai's rich analytics to understand the main topics your customers ask about, see how the AI agent handles them in terms of user satisfaction, and identify knowledge gaps to increase the AI agent's resolution rate. The HubSpot integration is already live! Let me know if you'd like to try it out.

I'm pleased to announce that we're working on a new module: Analytics for Voice AI Agents. Very soon, you'll not only be able to build powerful Voice AI Agents with Dowork.ai, but also gain deep insights into their performance. Our advanced analytics will help you identify bottlenecks and discover opportunities for improvement, ensuring your AI agents deliver exceptional customer experiences. If you're interested in trying our solution, feel free to write to me or leave a comment below!

Thrilled to join the Deepgram Startup Program! At Dowork Technologies, Inc., we’re leveraging Deepgram's Text to Speech and Speech to Text technologies to revolutionize customer support with our Voice AI Agents for the enterprise market. Exciting times ahead!

Super excited to announce the launch of our new Voice AI Agent that can support complex products or services over the phone. You can get such a Voice AI Agent without writing a piece of code. If you're interested in trying our solution for your company, please let me know in the comments or send me a message. I'd be happy to have a call and explain how you can get a Voice AI Agent up and running for your business within a few days!

Goodbye IVR, Hello GenAI: The Evolution of Voice Response Traditional Interactive Voice Response (IVR) systems have long been the backbone of customer service operations, but they often lead to frustration and dissatisfaction. As generative AI emerges in the customer service industry, it offers a more efficient and personalized solution, paving the way for the transition from IVR to GenAI. https://lnkd.in/eDhNYh4z

Generative AI is set to revolutionize the voice market as well. Many call center operations will be taken over by AI agents in the near future. The primary issue with traditional pre-generative AI conversational platforms lies in their limitations and the extensive time required for development and maintenance. Traditional intent-based systems can only respond to predefined questions with preset answers. However, generative AI can address a much broader range of inquiries, provided it has the necessary data, and requires minimal setup and maintenance. To see this in action, watch our demo video where we create a hotline phone system for a hotel simply by using its website. Additionally, you can learn about our RAG technology, which is designed to extract structured data from raw HTML, here: https://lnkd.in/euuvjM4W. #conversationalai #voiceai #callcenter #genai

Designing an engaging chatbot user interface is critical for businesses aiming to enhance customer experience and support. As chatbots evolve from simple rule-based systems to advanced AI-powered large language models, it becomes crucial to craft a chatbot UI that not only engages users but also effectively leverages the capabilities of these cutting-edge technologies. Dive into these seven tips to create a chatbot experience that entices users and showcases the power of modern AI. https://lnkd.in/eCuxR7aX