Eltropy

"Hi, I'm Ruth! Once TruStone's first bookkeeper, now I’m your friendly AI Chatbot" When the world held its breath, wondering if AI would overshadow the personal touch of human interactions, TruStone led the way with Ruth, an AI-powered chatbot, revolutionizing their call centers with the efficiency of AI, all while keeping that human touch alive. Curious about how they strike this balance? Check out the full story here: https://lnkd.in/gYRGy__a #AI #Chatbot #Innovation #MemberExperience #CustomerService #Empathy #CreditUnion #DigitalTransformation #TruStone #Fintech #Communication #HumanTouch #TechnologyWithHeart #FinancialServices #AIIntegration #CustomerCare

🤩 Eltropy is going to GoWest Credit Union Association's MAXX 2024! ⏰ When? October 13-16, 2024 Join Eltropy and credit unions at MAXX 2024, where possibilities become a reality for your institution! Ashish Garg & Saahil Kamath will be speaking about how you can leverage AI & Digital Communications to transform collections, lending, and member engagement and more. Greg Lander, Jason Smith, Brian Gilmour, Theo Atkinson, Nandita Verma, Bhavini Joshi (CSM®), and Mexi Flores. Let’s connect and create a brighter future for our communities! Can’t wait to see you there! Check out more details, or book a meeting here: https://lnkd.in/gyhGnTyC #MAXX2024 #Eltropy #CreditUnion #Innovation #CommunityImpact #FutureOfFinance #Collaboration #Empowerment

Hi, Welcome to TruStone. My name is Ruth. I am your digital assistant. At TruStone Financial Credit Union, 46% of all conversations are handled by their AI-powered chatbot, Ruth—designed with human empathy at its core. And, the member satisfaction scores have skyrocketed to 9.4/10 So, what’s the story behind Ruth? 💯 Check out the full story here: https://lnkd.in/gTQtteCS #AI #CustomerEngagement #HumanTouch #Innovation #Eltropy #Chatbots #DigitalTransformation #MemberExperience #TechForGood #FinancialServices

✨ Celebrating Leadership Together 💖 Recently, we had the pleasure of hosting an exclusive dinner for credit union leaders during the OME & Tech Councils Conference in Anaheim, CA. A big thank you to everyone who joined us! Mark Johnson Alma Osmanovic Patrick Maguire #CreditUnion #Networking #Collaboration #OME2024 #Leadership #FinancialServices #Innovation #Community #Eltropy #TechCouncils

🤩 Watch out, Vegas—We’re en route! Our dream team is headed to the International Credit Union Contact Center Conference 2024 from October 15 - 17, ready to future-proof your contact centres! ☎ Join us as we showcase our groundbreaking solutions designed to empower credit unions and community banks with a modern, efficient contact centre — supporting both human and AI interactions all on a single platform. See you at the conference! Saahil Kamath Mark Johnson Mike Mares Patrick Maguire Bhavini Joshi (CSM®) Eltropy #ICUCCC2024 #Eltropy #ContactCenter #Innovation #CustomerExperience #FutureProofYourCenter #AI #TechForGood #MemberEngagement #DigitalTransformation #CreditUnions #CustomerServiceExcellence #Fintech #Conference2024 #Networking

How do you assign agents when a customer calls back? ☎ . . . Discover how Eltropy does it: https://lnkd.in/e2AmWgpg #MemberEngagement #CallCenterExcellence #CreditUnions #CommunityBanks #Webinar #CustomerExperience #EltropyVoice #Modernization #ContactCenter #FinancialServices #KnowledgeIsPower #CustomerCare #VoiceTechnology #ElevateYourGame

⚡Lightning fast loan approvals? Centric Federal Credit Union makes it happen, and you won’t believe how. ⏰ Centric FCU trimmed down their loan approval time by an incredible 95%—from 48 hours to just 10 minutes. HOW? Centric replaced unanswered follow-up emails & frustrating calls with Eltropy’s secure link sharing via Texting and DocuSign! ➡ Check out the full story to achieve similar results: https://lnkd.in/eivB-vf3 #CreditUnions #LendingInnovation #Efficiency #MemberExperience

"Even in difficult situations, such as when someone cannot pay their bill due to a health issue, job loss, or family tragedy, members are more willing to respond to a text. It offers a less intimidating and more comfortable way for members to explain their situations". - David Griffiths, Chief Revenue Officer of the Tennessee Credit Union League Your members dread collection calls. So does your team. Change the way you collect, with TEXTING. ➡ Read the full story here: https://lnkd.in/g5stpH34

🌟 Hello, Jack Henry! Team Eltropy is excited to hit the ground running in Phoenix from October 7 - 10 to experience the inspiration and innovation that is making financial empowerment a reality for all. Join us as we connect with fintech pioneers and showcase our turn-key solutions that can revolutionize member services for credit unions and community banks. Meet us at the conference so we can help you thrive in the age of AI! Jason Smith Greg Lander Mike Mares Cody Willis #JackHenryConnect2024 #FintechInnovation #AIRevolution #FinancialServices #FintechCommunity #TransformingFinance #BankingSolutions

💰 Collections Done Right! Watch Jeff Sanders, Vice President of IT at Mid Oregon Credit Union, spill the tea on how Eltropy texting has not just empowered their collections teams but also is a source of pure joy! ✈ Check out Eltropy Collections 2.0 here: https://lnkd.in/gQ2ysdgR #CustomerJoy #TextingSolutions #CollectionsMadeEasy #HappyClients #FintechInnovation #CreditUnionLove #Eltropy #CommunityBanking #TransformingCollections #PositiveImpact