Endear

Every marketing tool claims they'll make you "more personal" with customers. But there’s a big problem. Marketing tools rely on your data to personalize interactions. No matter how sophisticated the tool is, it’s limited by the data you have. Throwing a fancy AI tool at mediocre data won’t get better results. The real differentiator? New types of data. New signals. Information your competitors don't have. This is Endear's unfair advantage: We tap into an army of retail sales professionals who can capture in-store data that's impossible to get online. This is NET NEW data. - Customer preferences - Real-time customer feedback - Reactions to certain products - Purchase hesitations - Other customer details Sure, it might be limited by what associates are willing to input into Endear. But with AI, that friction will decrease. That's not "another marketing tool with the same data." That's new data, which leads to actual personalization.

So exciting to see Endear spotlighted in Forbes for our newest innovation: Appointments! As retail continues to evolve, we're proud to be at the forefront of how technology helps brands connect to their customers in a meaningful way. Retailers know that getting customers into the store is more than half the battle, because once they’re there, the odds of a sale skyrocket. With conversion rates as high as 90%, scheduled appointments give retailers more control over foot traffic, stronger customer relationships, and bigger sales. Excited to see more brands embrace clienteling as a competitive edge! Appointments is just the latest feature that brands can leverage to build an incredible customer experience that drives measurable results. Special thanks to Sharon Edelson for capturing the value that Endear offers and the vision for this tool ahead of its launch in a few weeks. And extra special thanks to our amazing beta partners who helped shape the solution from the start: Eleventy USA, LLC. GANNI, Reformation and Billy Reid Read the full article to learn how we're helping retailers increase customer lifetime value through omnichannel clienteling https://lnkd.in/et5Sx2Dv #RetailTech #Clienteling #CustomerExperience #RetailInnovation #Forbes

🔥 Excited to announce that Endear is sponsoring ShipBob's Ecommerce Unpacked 2025, the virtual summit that's shaping the future of commerce! Our very own Casey Drake VP of Sales, will be sharing game-changing insights on Conversion, Retention, and Loyalty strategies that have helped our top clients see double-digit growth. Join us on March 19th for a day packed with sessions from industry leaders on: • Supply Chain Innovation • Next-Gen Marketing • Global Expansion • And much more! Plus, attendees can win exciting prizes after each session! 🏆 The best part? It's completely virtual, so you can tune in from anywhere. Can't make the live event? Register anyway to receive the recordings. Save your spot using the link in comments. #EcommerceUnpacked2025 #RetailInnovation #DigitalCommerce #CustomerLoyalty #RetentionStrategies

Product loyalty is not brand loyalty

If you want to write a clienteling message that converts, here’s my favorite strategy: Start with just ONE customer. Someone you have a real connection with. Write that perfect one-to-one message like you’re writing to a friend. ❌ "Get ready to elevate your style with our new spring collection! Enjoy up to 20% off…" ✅ "Sarah - saw this dress from our new line and thought of you! Perfect for that beach wedding you mentioned. Want me to set it aside for you?" After you have a super personal message, then and only then should you adapt it for a bigger audience. Most store teams do this backwards. They think about a message that will apply to all of their clients. It ends up being a generic message that most people ignore. The winning formula: 1. Start with a personal 1:1 message 2. Make it work for a larger audience 3. Save your top performing messages as templates The result? You’ll see a huge difference in engagements and response rates. #RetailTips #CustomerEngagement #Clienteling

36x better conversion rates. Let that sink in. That's the dramatic difference our data shows between Endear's clienteling approach to customer outreach, and traditional mass marketing platforms like Klaviyo. When your customers receive a message from a real person they've met in-store rather than a faceless brand email, they respond dramatically better - 36x better, to be exact. Why such a massive performance gap? It comes down to fundamental differences: Mass Marketing Platforms (Klaviyo): - Messaging comes directly from brand headquarters - Designed for marketing teams sending to large audiences - One-to-many communication model Endear's Clienteling Approach: - Messages come from your actual store associates - Built to be used by retail sales teams - Combines personalized 1:1 outreach with targeted campaigns Imagine converting 36 times more prospects into customers. What would that mean for your revenue growth? Your ROI? Your competitive advantage? The numbers speak for themselves. Clienteling isn't just marginally better than mass marketing - it's transformational. ✨ #CRM #clienteling #retailmarketing

The in-store advantage is real! 🛍️ 🏬 Customers who visit your brick-and-mortar store location are more likely to: ⭐ Spend more ⭐ Build an authentic relationship with your brand ⭐ Become a lifetime customer Yet here's the disconnect: Most retail marketing budgets and software are heavily skewed toward digital/ecom channels. 🤔 How about empowering your retail teams with their own tools to drive in-store foot traffic? Because let's face it: your best digital campaign can't match the personal, lasting connection that happens when a customer walks through your doors. It’s time to give your retail teams the spotlight they deserve. ✨

We are making our eTail debut! Endear is heading to eTail™ West for the first time ever and we would love to see YOU! Book some time or stop by the DYODE booth, we'd love to chat. Want to join us on the Talk Commerce podcast? Shoot me a message and I'll add you to the calendar. See you in Palm Springs! #etailwest #retail #clienteling #crm #palmsprings #california

Consider this Part 1 of our Top 5 Customer Segments you can build in Endear! Starting with number one… 🥇 Local online-only shoppers 🥇 These customers are the ultimate low-hanging fruit for store teams because… ✨ They already shop with you ✨ They live near your store ✨ They just don't know your store exists (yet!) Sure, they probably get tons of marketing emails from you already, but sending them a quick and personal message from a local associate is basically guaranteed foot traffic and sales. It can be as simple as: "Hey [firstname], I'm [your firstname] from Acme Austin! I noticed you're a fan of the brand — did you know we have a store just 10 miles from you? I'd love to help you find your next favorite product and show you around the store. Let me know if you want to stop by!” Boost engagement, foot traffic, and in-store purchases — all with one segment. Stay tuned for our other 4 top segments… 👀

I'm excited to announce Endear's partnership with autone! Together, we're bridging the gap between inventory intelligence and customer relationships. While autone optimizes your inventory through AI-powered insights, Endear empowers your store teams to turn those insights into personalized customer experiences. The result? Smarter inventory decisions meet strategic clienteling - helping retailers drive sales while reducing waste. More on autone: autone is an AI-powered inventory optimization platform helping retailers transform their business through data-driven decision-making. Founded by Adil Bouhdadi and Harry Glucksmann-Cheslaw, who previously built Alexander McQueen’s intelligence platform, autone is today trusted by more than 50 global brands to reduce inventory waste, increase sales, and enhance efficiency. Welcome to the future of data-driven retail, autone!