enGen

enGen was proud to participate in Simplify Healthcare's Connect 2024 conference in Chicago this week. It was exciting to connect with industry leaders and share our insights on the future of health care. Our leaders, Tej Daruwalla, VP, Product Development and Management and Chris Atkinson, SVP, Payer Solutions, took the stage to discuss the power of AI in streamlining health care processes. Tej shared her expertise on automating claims configuration, while Chris explored how AI can simplify the benefits inquiry experience. Thank you, Simplify Healthcare, for providing a platform to share our insights and connect with industry peers. We're excited to continue collaborating and driving innovation in the health care space!

enGen is proud to sponsor Bender Consulting Services, Inc's Disability Mentoring Day! enGen's Christina Picone, Manager, Strategy & Execution, spoke at the event about our partnership, which helps create meaningful opportunities and employment for people with disabilities, fostering a more inclusive and vibrant future for everyone. #NDEAM Chris Cowman, Sean Slebrich, Christina Picone, Joyce Bender, Tiffany Cohen, Kaitlyn J., Kannu Sahni

This week marks National Customer Service Week, a time to recognize the importance of exceptional customer service and the dedicated individuals who make it happen. At enGen, we're taking this opportunity to celebrate our Health Plan Operations team. Their unwavering commitment to our Customer First philosophy is evident in their tireless efforts to develop and deliver a level of service that meets and exceeds the evolving demands of our clients. We are grateful for the contributions of our Health Plan Operations team and all of our enGen team members for their dedication to providing exceptional customer experiences.

enGen, as the tech support for Highmark, is pleased to announce that our team has won the IT Success of the Year award at the InfoTechWNY BETA Awards for Buffalo/Western New York! The team pulled off an incredible feat, flawlessly migrating 62 legacy applications from the Highmark Buffalo data center to their disaster recovery facility in Albany, all while ensuring zero downtime for their customers. We faced immense pressure and worked tirelessly to overcome technical hurdles and unexpected challenges. In addition to this win, Lauren Warren, Disaster Recovery Senior Manager at enGen, was nominated for the Rising Star award! Congratulations and thank you for your incredible efforts! Michael Martino, Michael Drake, Lauren Warren, Phil Giordano, Paul Woodford, Scott Lambrecht, Todd Campbell, Scott Smith, Sean Halt, Chris Jasen, Tom Cronin, Ibrahim Khatib, Sathya Ijjapureddy, Kyle Obear, Alexander Szydlowski, Julia MacMurray CISM, PMP, CDPSE, Mark Ganci, Mike Parete, Rhea Deyo, Michelle Johnson

The health care industry faces significant challenges in delivering a seamless experience for both patients and providers. Many organizations struggle not only with finding the right technology, but also with getting people to effectively use it. enGen's partnership with Pegasystems has proven successful in addressing these challenges. By implementing Predictal, a utilization and clinical management tool built on the Pega Platform™, enGen has seen significant improvements in productivity, including a 50% reduction in training and onboarding times, a 20% increase in overall productivity, and a 300% increase in turnaround time. Learn more by reading the full blog post.

enGen is proud to support National Disability Employment Awareness Month (NDEAM). Taking place every October, NDEAM raises awareness of the disability community and promotes the importance of diversity and inclusion in the workforce. Here at enGen, we believe in fostering an inclusive workplace where everyone’s talents are valued and celebrated – because together, we can create a more accessible and equitable world for all. As a proud partner of Bender Consulting Services, Inc., we are excited to be attending their Disability Mentoring Day event on October 7th. Bender provides disability employment expertise in the areas of recruitment, workplace mentoring, strategic planning, training, and digital accessibility. We encourage you to join us in celebrating NDEAM and supporting the inclusion of all individuals in the workforce.

enGen was proud to be a sponsor of the 8th Annual Women in Technology Awards, hosted by the The Technology Council of Central Pennsylvania! This incredible event showcased the achievements of women who are driving innovation and inspiring the next generation of tech leaders. We're committed to supporting initiatives that empower women in the tech industry, and recognizing their valuable contributions. Samantha Knisely, Susan Lehr, SPC PMP CSM, Denise Murren, PMP, Amy Stephenson, MSL, CSP-SM, A-CSPO, CAL 1, POPM, Allison Griffiths

Jamila Sykes, VP of Provider Data & Reimbursement Ops at enGen, recently participated in the keynote panel, "Doctor's Orders: Fix Provider Data Systems," at CAQH Connect 2024. The panel tackled pressing issues surrounding provider data management, including real-world challenges and controversies, the current state of provider data management, and collaborative strategies for improvement. Lively debates and diverse perspectives were shared as the group explored solutions to this critical aspect of health care.

Chris Atkinson, SVP of Payer Solutions at enGen, recently co-presented with Simplify Healthcare's Ashish Desai, EVP of Service1, at AHIP 2024, sharing insights on how AI can simplify the benefits inquiry experience. Their presentation, "Beyond the Maze: Simplifying Benefits Inquiry Experience with the Power of AI," highlighted a real-world success story of a Payer who streamlined their process, empowering members with instant answers and reducing call volume.

We're excited to be attending AHIP in Nashville this week! This event is a crucial opportunity to connect with industry leaders and explore innovative solutions that are shaping the future of health care. We're looking forward to engaging in meaningful conversations and discovering new ways to improve health outcomes for all.