Envision by Capacity

🚀 Transform Your Customer Support with AI! 🎯 Say goodbye to outdated post-call surveys. Today’s customers demand seamless, personalized support, and AI-powered QA tools are here to help! ✅ Analyze real-time customer sentiment ✅ Automate quality scorecards ✅ Provide ongoing, tailored training These tools reduce Average Handle Time (AHT), boost satisfaction, and empower your agents to deliver exceptional experiences. 👉 Discover more: https://lnkd.in/gsYEQJNX #CustomerSupport #AI #Automation #CX

📧 Tired of overflowing inboxes? AI email generators like Capacity’s Autopilot can handle 90% of repetitive support emails, reducing costs, boosting productivity, and delivering 24/7 service. They ensure accurate, consistent responses, helping both customers and employees save time. From answering common questions to enhancing customer and employee experiences, this tech transforms email into a powerful support channel. Learn how AI can streamline your support strategy! 👇🏻🚀 https://lnkd.in/gqNV82s4 #AIAutomation #CustomerSupport #Efficiency #CX #CustomerExperience #CustomerService #CustomerEngagement #ContactCenter #Analytics #SpeechAnalytics #WorkforceManagement #ScreenCapture #wfo #wem

🚀 Empower Your CX Agents with AI & Automation! 🤖✨ Customer experience (CX) agents face mounting pressure to deliver seamless solutions. Did you know that 83% of customers expect to resolve complex problems by speaking to just one person? That’s a lot riding on your agents—and your bottom line. But here’s the good news: AI and automation are transforming how agents and managers work, creating faster resolutions, smarter insights, and better customer outcomes. When agents have the right tools and support, everyone wins—customers feel heard, agents excel, and your business thrives. Ready to level up your CX game? Let’s make great experiences happen! 🌟 #CustomerExperience #AI #Automation #CXExcellence #EmpoweredAgents #Capacity https://lnkd.in/g8uJV6n5

✈️ What Does “Overexercised” Really Mean? Is your team stretched too thin? This article unpacks: ✅ The hidden costs of cost-cutting. ✅ How resource gaps hurt customer experience and morale. ✅ Making a compelling case for change to leadership. Don’t let “overexercised” become your reality. 👉 https://lnkd.in/g4FdRWgr 👈 #cx #customerexperience #customerservice #customerengagement #contactcenter #analytics #speechanalytics #workforcemanagement #screencapture #wfo #wem

🔹 Generative AI is here to stay—don’t let fear hold you back! As AI continues to integrate into business processes, it’s natural to feel some hesitation. But with the right strategy, AI can enhance our roles, unlock productivity, and reshape the workplace. 🌟 Embrace the potential, and ensure your team is ready to thrive in the AI-driven future! https://lnkd.in/eyUS95aK #AI #GenerativeAI #FutureOfWork #cx #customerexperience #customerservice #customerengagement #contactcenter #analytics #speechanalytics #workforcemanagement #screencapture #wfo #wem

We’re thrilled to announce that Envision is now part of Capacity! 🚀 An AI-powered support automation platform, Capacity improves self-service and boosts agent productivity—whether it’s over chat, SMS, voice, email, helpdesk, or more. Rodney Kuhn, founder of Envision, said: “Leading brands can’t risk a poor customer experience through automation or agent customer interactions, which makes AI and agent coaching a critical capability. Integrating Envision’s products with Capacity’s robust platform will enable users to deliver optimal customer experiences whether fully automated or delivered through a human agent.” By joining forces, we’ll be able to deliver AI solutions not previously available to Contact Centers while boosting CX and EX. ⭐ Read more about it here: https://lnkd.in/gjGMgKEE

Thriving contact centers embrace change with a “bring it on” mindset, turning challenges into opportunities. This mindset fosters engaged teams, strategic thinking, and a strong customer-first focus, making it a crucial approach for navigating the ever-evolving industry landscape. Check out the article to learn more about what makes these centers truly effective! https://lnkd.in/g38K9Czn #cx #customerexperience #customerservice #customerengagement #contactcenter #analytics #speechanalytics #workforcemanagement #screencapture #wfo #wem

🚨 Call centers are the frontline for customer interactions, yet agent attrition is skyrocketing, reaching 65%-80% in some sectors! Why are contact center agents leaving, and what can be done? Dive into the challenges of attrition calculation and costs, understand the reasons behind high turnover, and discover four key strategies to control attrition. #CustomerService #CallCenter #EmployeeEngagement #Attrition #WorkplaceSolutions #cx #customerexperience #customerservice #customerengagement #contactcenter #analytics #speechanalytics #workforcemanagement #screencapture #wfo #wem https://lnkd.in/guR2K7PV

Ever had a frustrating call with customer service? It might not have been the agent's fault! New AI tools are transforming customer service by boosting efficiency and freeing up agents to focus on empathy and understanding. #Envision #cx #customerexperience #customerservice #customerengagement #contactcenter #analytics #speechanalytics #workforcemanagement #screencapture #wfo #wem #CustomerService #AI #Automation #TechInnovation #CX #EmpathyInTech #FutureOfWork https://lnkd.in/g3k_ypJH

Empower Your Customer Service with AI 🌟 Discover how new AI-powered automation tools are revolutionizing customer service by boosting efficiency and empowering agents to focus on what they do best. 🚀 Dive into the world of AI-driven customer service and learn how these technologies can drive positive customer experiences and business success. Read more about the future of customer service here 👇🏻 #CustomerService #AI #Automation #Technology #Efficiency #Empathy #Innovation #EnvisionTelephony https://lnkd.in/g3k_ypJH