Envision

🔹 Generative AI is here to stay—don’t let fear hold you back! As AI continues to integrate into business processes, it’s natural to feel some hesitation. But with the right strategy, AI can enhance our roles, unlock productivity, and reshape the workplace. 🌟 Embrace the potential, and ensure your team is ready to thrive in the AI-driven future! https://lnkd.in/eyUS95aK #AI #GenerativeAI #FutureOfWork #cx #customerexperience #customerservice #customerengagement #contactcenter #analytics #speechanalytics #workforcemanagement #screencapture #wfo #wem

We’re thrilled to announce that Envision is now part of Capacity! 🚀 An AI-powered support automation platform, Capacity improves self-service and boosts agent productivity—whether it’s over chat, SMS, voice, email, helpdesk, or more. Rodney Kuhn, founder of Envision, said: “Leading brands can’t risk a poor customer experience through automation or agent customer interactions, which makes AI and agent coaching a critical capability. Integrating Envision’s products with Capacity’s robust platform will enable users to deliver optimal customer experiences whether fully automated or delivered through a human agent.” By joining forces, we’ll be able to deliver AI solutions not previously available to Contact Centers while boosting CX and EX. ⭐ Read more about it here: https://lnkd.in/gjGMgKEE

Thriving contact centers embrace change with a “bring it on” mindset, turning challenges into opportunities. This mindset fosters engaged teams, strategic thinking, and a strong customer-first focus, making it a crucial approach for navigating the ever-evolving industry landscape. Check out the article to learn more about what makes these centers truly effective! https://lnkd.in/g38K9Czn #cx #customerexperience #customerservice #customerengagement #contactcenter #analytics #speechanalytics #workforcemanagement #screencapture #wfo #wem

🚨 Call centers are the frontline for customer interactions, yet agent attrition is skyrocketing, reaching 65%-80% in some sectors! Why are contact center agents leaving, and what can be done? Dive into the challenges of attrition calculation and costs, understand the reasons behind high turnover, and discover four key strategies to control attrition. #CustomerService #CallCenter #EmployeeEngagement #Attrition #WorkplaceSolutions #cx #customerexperience #customerservice #customerengagement #contactcenter #analytics #speechanalytics #workforcemanagement #screencapture #wfo #wem https://lnkd.in/guR2K7PV

Ever had a frustrating call with customer service? It might not have been the agent's fault! New AI tools are transforming customer service by boosting efficiency and freeing up agents to focus on empathy and understanding. #Envision #cx #customerexperience #customerservice #customerengagement #contactcenter #analytics #speechanalytics #workforcemanagement #screencapture #wfo #wem #CustomerService #AI #Automation #TechInnovation #CX #EmpathyInTech #FutureOfWork https://lnkd.in/g3k_ypJH

Empower Your Customer Service with AI 🌟 Discover how new AI-powered automation tools are revolutionizing customer service by boosting efficiency and empowering agents to focus on what they do best. 🚀 Dive into the world of AI-driven customer service and learn how these technologies can drive positive customer experiences and business success. Read more about the future of customer service here 👇🏻 #CustomerService #AI #Automation #Technology #Efficiency #Empathy #Innovation #EnvisionTelephony https://lnkd.in/g3k_ypJH

🚀 Transform Customer Interactions with Conversational Analytics! 🚀 Unlock deep insights into customer communications to boost service, satisfaction, and growth. Whether aiming to increase sales, monitor agents, or reduce churn, conversational analytics is your powerful solution. 📈✨ #CustomerExperience #BusinessGrowth #ConversationalAnalytics #CustomerSatisfaction #cx #customerservice #customerengagement #contactcenter #analytics #speechanalytics #workforcemanagement #envisiontelephony https://lnkd.in/gWhcXiux

🚀 Dive into the future of customer service with us! 😱 From outrageous claims to innovative solutions, this article uncovers the shocking truth behind customer experiences. Discover how brands are redefining CX, using technology for enhancement, not as a crutch. 🤖 Explore the impact of AI in customer service—making interactions smarter for both customers and agents. 💬 Don't miss out on insider tips to improve your own customer service processes and drive loyalty. Click the link below to read more! 📞💼 #cx #customerexperience #customerservice #customerengagement #contactcenter #analytics #speechanalytics #workforcemanagement #screencapture #wfo #wem #CXRevolution https://lnkd.in/gXqCbVtg

Salesforce's latest State of Service report unveils the game-changing role of AI! Click below to discover how top-notch organizations are leveraging AI to exceed customer expectations and skyrocket their revenue streams! 📈💥 #AI #CustomerService #FieldOperations #Salesforce #StateOfService #Innovation #cx #customerexperience #customerengagement #contactcenter #analytics #speechanalytics #workforcemanagement #screencapture #wfo #wem https://lnkd.in/gtF5w-R7

📈 Discover the latest trends shaping customer service in 2024! From changing purchase channels to meeting evolving expectations, explore insights on: 🛒 Purchase Preferences 🤝 Customer Expectations: 💡 Future Solutions Stay ahead with tech-driven strategies! Read more: https://lnkd.in/gd6gBaTZ #CustomerService #TechTrends #cx #customerexperience #customerservice #customerengagement #contactcenter #analytics #speechanalytics #workforcemanagement #screencapture #wfo #wem 🚀