Etech Global Services

Today, we’re celebrating Emily Nelson, a true game-changer in our Training department at the Nacogdoches center! Her dedication and leadership have led to outstanding results: ✅ Retention rate soared from 50% to 87.5% ✅ 71.4% of trainees exceeded expectations ✅ Revamped training materials, boosting performance ✅ Achieved 175% of the original retention goal Emily’s passion and commitment continue to inspire everyone around her. Join us in congratulating her on this incredible achievement! 👏🎉 #DreamTeam #Training #Etech

Conflict isn’t always a bad thing—it can be the spark that fuels innovation and growth. Handled the right way, conflict can push teams to perform better, encourage open discussions, and drive progress. But when does it become destructive? In Episode 2 of Muddy Boots, we break down the fine line between healthy and harmful conflict—and how leaders can turn tension into teamwork. Want more game-changing conflict strategies? Watch Episode 2 of Muddy Boots now! https://lnkd.in/gY-YsQWb . . . . #MuddyBootsPodcast #LeadershipInAction #HealthyConflict #TeamworkWins #Etech #podcast #ConflictResolution #Leadership #EtechMuddyBoots

Today, we’re celebrating Jay Amin, a true star in customer experience at our Vadodara Center! His commitment to excellence shines through in every interaction, earning him an outstanding 97.73% Rep Interaction Score (RIS/CSAT). Jay’s problem-solving mindset and dedication to finding WIN-WIN solutions ensure that every customer feels heard, valued, and supported. His passion for going the extra mile has helped build lasting relationships and elevate the customer experience. Jay, your hard work and impact do not go unnoticed—we’re incredibly proud of you! 👏 Join us in celebrating Jay’s success in the comments! 🎉 #DreamTeam #CustomerService #CX #Etech #DreamTeamSpotlight

Etech is heading to Customer Connect Expo 2025 in Las Vegas! Join us at Booth #348 where we'll be showcasing innovative solutions that revolutionize customer interactions. Don't miss our expert-led seminar on "AI-Powered Contact Center Excellence: Scaling Quality Through Gig Workforce Innovation" featuring Etech's Chief Customer Officer Jim Iyoob and ShyftOff's Founder & CEO Trevor Clark. Stop by our Interactive booth to experience our cutting-edge technologies firsthand. Whether you're looking to enhance your customer service strategies or embark on a digital transformation journey, our team is ready to guide you! Looking forward to connecting with fellow CX professionals in Vegas! #CustomerConnectExpo2025 #CustomerExperience #Etech #ContactCenterInnovation

AI in Contact Centers is Evolving – Are You Ready? We're excited to introduce our new book, A𝐈 𝐢𝐧 𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐂𝐞𝐧𝐭𝐞𝐫𝐬: 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐢𝐧𝐠 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬, 𝐐𝐮𝐚𝐥𝐢𝐭𝐲 𝐀𝐬𝐬𝐮𝐫𝐚𝐧𝐜𝐞, 𝐚𝐧𝐝 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞, brought to you by industry veterans, our CEO & President Matt Rocco and Chief Customer Officer Jim Iyoob. What’s Inside? 🔹 The real impact of AI on CX & customer engagement 🔹 How AI-driven analytics & automation are shaping the future 🔹 Strategies to balance AI and human intelligence for success 🔹 Actionable strategies for AI implementation and optimization 📩 Be among the first to get exclusive insights! 💡 Join the waiting list today for your FREE copy! 📌 https://lnkd.in/dqm47Z62 . . . . . #AI #Technolog #AI #ArtificialIntelligence #ContactCenter #CustomerExperience #CX #AIinContactCenters #CustomerService  #DigitalTransformation #Innovation #eBook #AIAutomation

Celebrating Our L3 Remarkable Certified Coaches! We are thrilled to announce the newest graduates of the prestigious L3 Remarkable Coach Program! These leaders have not only met but exceeded the highest standards of leadership and coaching, showcasing an exceptional ability to inspire, guide, and elevate their teams. Their dedication and hard work throughout this journey have been truly inspiring. This achievement is a testament to their commitment to continuous personal and professional growth. The insights and skills gained through this certification will empower them to lead with vision and make a lasting impact. Congratulations to all the graduates on this remarkable achievement! Want to join our Remarkable Team? Explore opportunities here: www.etechgs.com/careers . . . . . #Leaders #LeadershipSkills #TeamLeadership #CoachingSkills #TrainingSkills #Trainers #Etech

Today, we celebrate something extraordinary – the partnerships that drive innovation and success. At Etech, we believe that remarkable customer experiences aren’t just delivered; they are crafted through dedication, understanding, and genuine connection. Today, we reflect on what truly matters: the trust you’ve placed in us and the journey we’ve shared. Every challenge overcome, every milestone reached, and every success celebrated has been possible because of partners like you. We are proud to be more than just service providers—we are your Trusted Advisors in growth. As we continue to evolve and innovate, our commitment remains unwavering: to make a meaningful difference for each other, our customers, and our communities. To our valued clients—your success is the cornerstone of our mission. Thank you for allowing us to be part of your journey. #CustomerExperience #BusinessPartnership #Innovation #CustomerSuccess #TechnologyPartners #EtechDifference

Big data isn't just transforming business—it's revolutionizing customer experiences! Our latest newsletter explores how organizations are using data analytics to create personalized interactions that boost conversion rates by 15% and customer satisfaction by 20%. From retail to healthcare, discover how companies are unifying customer data to predict preferences and deliver tailored experiences. Ready to harness the power of personalization? Check out our complete guide with actionable steps to implement in your organization. #BigData #CustomerExperience #Personalization #DataDrivenStrategy

Never miss a customer moment, no matter the time or language. With Etech’s multilingual and 24/7 support teams, you can rest assured knowing your customers are in capable hands around the clock. Delivering excellent support at every interaction—because business never sleeps. Contact us: https://lnkd.in/dybxwzPG #CustomerSupport #GlobalReach #CX #CallCenter #ContactCenter

The biggest mistake? Not listening to your customers! Jim Iyoob reveals the critical mistakes businesses make when dealing with customer service and how to avoid them. Want to improve your customer service? Learn how to avoid common pitfalls in our podcast! 🎧 https://lnkd.in/gexUf8Ai . . . . . #CustomerServiceMistakes #CX #CXImprovement #CustomerCare #Podcast #Etech #etechleadershipcxpodcast #CXExcellence #CustomerExperience #cxtips