Farlinium

How can you transform customer feedback into actionable insights? ⬇️ Our own Andrew Kropp-Sullivan tells you how in his article, 𝘜𝘯𝘭𝘰𝘤𝘬𝘪𝘯𝘨 𝘵𝘩𝘦 𝘗𝘰𝘸𝘦𝘳 𝘰𝘧 𝘖𝘮𝘯𝘪𝘤𝘩𝘢𝘯𝘯𝘦𝘭 𝘕𝘗𝘚 𝘈𝘯𝘢𝘭𝘺𝘵𝘪𝘤𝘴: 𝘛𝘳𝘢𝘯𝘴𝘧𝘰𝘳𝘮𝘪𝘯𝘨 𝘊𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘍𝘦𝘦𝘥𝘣𝘢𝘤𝘬 𝘪𝘯𝘵𝘰 𝘈𝘤𝘵𝘪𝘰𝘯𝘢𝘣𝘭𝘦 𝘐𝘯𝘴𝘪𝘨𝘩𝘵𝘴. He unpacks: • The Limitations of Relationship Surveys • The Omnichannel NPS Approach • Solving the Limitations • The Power of Omnichannel NPS Analytics 👀 The link to his article is in the comments. 👀 #cxo #customerexperience #experiencemanagement #cxstrategy #cx

🚀 The countdown is on for Horizons Summit in Orlando, and we’re offering you the chance to join! This invite-only event is packed with insights from top industry leaders on the future of Omnichannel Excellence and Experience Management (XM). If you want to elevate your XM strategy and network with the best, here’s your chance. Submit a request to secure your invite today: https://lnkd.in/eRKY-6Uj 🌟 #HorizonsSummit #OmnichannelExcellence #ExperienceManagement #Networking #XM #CX #Farlinium #Qualtrics

📊 How NPS Drives Predictive Outcomes with an Omnichannel Approach 📊 In today's fast-paced world, understanding customer satisfaction isn't enough. Companies need to anticipate their customers' next move. That’s why integrating Net Promoter Score (NPS) with a broader omnichannel strategy is a game changer! By combining NPS with other data sources like CRM systems, social media insights, and in-store feedback, businesses can see the full customer journey. This gives you: • Holistic insights across every touchpoint • Improved accuracy in customer data • Predictive power to stay ahead of customer needs Ready to take your customer experience (CX) to the next level? Learn how an omnichannel NPS strategy can improve your business outcomes. Comment below: Which touchpoints give you the best customer insights? Let's discuss!👇 #NPS #CX #CustomerSatisfaction #Omnichannel #CustomerExperience #Farlinium #Qualtrics

On Indigenous Peoples' Day, we at Farlinium honor and celebrate Indigenous communities' rich cultures, histories, and contributions. This day is a reminder to recognize and respect the deep connections Indigenous peoples have with the land and their enduring traditions. We are committed to listening, learning, and supporting Indigenous voices as we work towards a more inclusive and respectful future. #IndigenousPeoplesDay #Farlinium

As Yom Kippur approaches, we at Farlinium take a moment for reflection, renewal, and connection. This day invites us to pause and think deeply about our actions, values, and commitments. We wish everyone observing a meaningful and peaceful fast.   #YomKippur #Reflection #Farlinium

🌟 It’s World Mental Health Day! 🌟 At Farlinium, we know that mental health is essential to creating better experiences. Listening to ourselves and others helps build stronger connections. Take time today for self-care and spread awareness! #WorldMentalHealthDay #SelfCare #MentalHealthMatters

🚀 Are You Using NPS to Its Full Potential? 🚀 Net Promoter Score (NPS) can do more than track customer sentiment—it can drive real business growth when paired with other key metrics. In our latest article, we share how you can integrate NPS with financial and operational data to make smarter decisions. How are you currently using NPS data in your business? 💬 Take action today: ✅ Align NPS insights with your goals ✅ Prioritize changes that boost revenue and loyalty ✅ Discover the real drivers behind customer feedback Don’t miss out on learning how Farlinium helps businesses turn NPS into success. #NPS #CustomerExperience #CX #BusinessGrowth #CustomerFeedback

Our CEO, Farzad Aref, CCXP, and Head of Technology Services, Chris Goodson, recently attended an impactful two-day partner workshop at the Qualtrics Seattle office. We’re grateful to Qualtrics for creating this opportunity and bringing ecosystem partners together to align on future strategies and innovation. The first day focused on strategic discussions, while the second day offered actionable insights on tactical execution—key takeaways that we’re excited to bring back to our team. A special thank you to Brad Anderson for sharing his vision and reflection around AI and technology innovation in experience management, and to Scott Andrew Thompson for his leadership on the ecosystem’s role within Qualtrics. We’re also inspired by their reflections on this year’s successes and ambitious goals for the year ahead. We appreciate Collin Manaois our partner ecosystems manager, for facilitating collaboration among the partners, and a big thank you to Midy Balachandran for ensuring everything ran smoothly. We look forward to applying these insights and working closely with Qualtrics as we drive continued growth and innovation together in 2024 and beyond. #Qualtrics #Innovation #ExperienceManagement #Partnerships #Farlinium #Teamwork

Announcement: Scaling Enterprise Listening for CX and EX Excellence We are excited to announce that Mike Milburn has joined the Farlinium leadership team! Mike brings over 15 years of experience in Professional Services and Experience Management. He will lead the expansion of our Enterprise Listening programs, focusing on the design and execution of large-scale, survey-driven programs that deliver meaningful business results. At Farlinium, we excel at turning fragmented feedback into clear, actionable insights. Using the Qualtrics XM Discover platform, we unify feedback from all touchpoints, helping businesses better understand their customer and employee journeys. Mike’s leadership will elevate our ability to provide a full range of advisory, implementation, and support services, allowing businesses to unlock the true potential of their customer and employee feedback.

Shanah Tovah from all of us at Farlinium! As we welcome Rosh Hashanah, we reflect on the year behind us and look forward to a new year filled with growth, innovation, and meaningful connections. Wishing you a sweet and prosperous New Year!  🍎🍯 #RoshHashanah #NewBeginnings #Farlinium