Focus was founded in 1995. We are a privately owned, highly entrepreneurial organization. We self-funded the business and organically grew the operations through consistently exceeding client expectations. We believe that we have to earn our client’s business each and every day. We have adopted an emergent business strategy that has helped us adapt quickly and efficiently to ever-changing market needs. As our business strategy emerged over the past 20+ years, we identified growing demand for “hybrid” call center partners. Boutique operators provide great performance, but they can’t scale quickly. Big Box operators provide scale, but they can’t perform consistently. We built a “hybrid” offering that combines the speed, flexibility, and performance of boutique operators with the global footprint, scale, and technology of big box operators.
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✨ It’s Customer Experience Week! We’re excited to gather your insights on what you value most in service interactions. Share your thoughts in our poll below! 👇 #CXWeek #CustomerFocus #CustomerExperience
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🤝 #FocusOnGiving | Last September, in partnership with ClearView El Salvador, we had an amazing day with the incredible kids at 𝗘𝘅𝗼𝗱𝗼 𝗙𝗼𝘀𝘁𝗲𝗿 𝗛𝗼𝗺𝗲 𝗶𝗻 𝗘𝗹 𝗦𝗮𝗹𝘃𝗮𝗱𝗼𝗿! 🎉 Together, we created a joyful experience filled with games, toys, and a much-needed donation. To top it all off, we treated everyone to delicious ice cream sundaes! 🍧✨ We are grateful for the opportunity to bring smiles and support to these wonderful children, reminding us all of the joy in giving. 🙌🏼 Together, we can create brighter futures! 👣 #FocusFamily #PeopleFirstAlways #BeyondExpectations #CommunityImpact #Donation
⭐ #RisingStars | We’re proud to announce 𝗖𝗹𝗮𝘂𝗱𝗶𝗮 𝗦𝗼𝗹𝗮𝗻𝗼 as our Employee of the Month at 𝗙𝗼𝗰𝘂𝘀 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗘𝗹 𝗦𝗮𝗹𝘃𝗮𝗱𝗼𝗿! 🎉 As a Coach, Claudia embodies what it means to be a team player, consistently delivering outstanding results with a positive attitude. 🙌 Congratulations on going above and beyond! Your enthusiasm not only elevates our team but also inspires everyone around you. We’re grateful to have you as part of our #FocusFamily! 🌟 #FocusServices #BeyondExpectations #EmployeeSpotlight #contactcenter #successstory #bpo
📄 #CaseStudy | Discover how Utility Warehouse (UW), the UK’s leading multiservice utility provider, transformed their contact center operations to enhance efficiency and employee satisfaction. 🚀 Focusing on improving forecasting accuracy and increasing first-call resolution, UW achieved impressive reductions in attrition and absenteeism. 📉 Their innovative approach has set a new standard in customer service and fostered a more engaged workforce. #FocusServices #BeyondExpectations #UtilityWarehouse #ContactCenter #CustomerExperience #WorkforceManagement #SuccessStory
🎙️ #LeadershipTalks | Welcome to Episode 10 of 𝗡𝘂𝗴𝗴𝗲𝘁𝘀 𝗼𝗳 𝗪𝗶𝘀𝗱𝗼𝗺 𝘄𝗶𝘁𝗵 𝗕𝗲𝗻 𝗝𝗼𝗲 𝗠𝗮𝗿𝗸𝗹𝗮𝗻𝗱! 🌟 In this month’s message, Ben Joe Markland reflects on our recent 13th anniversary celebration at Focus El Salvador. He emphasizes the importance of building meaningful relationships and giving back to the community, inspired by a timeless lesson from 𝘊𝘩𝘢𝘳𝘭𝘰𝘵𝘵𝘦’𝘴 𝘞𝘦𝘣 by E. B. White. 📚 He challenges us to "𝙬𝙚𝙖𝙫𝙚 𝙜𝙧𝙚𝙖𝙩 𝙬𝙚𝙗𝙨 𝙩𝙝𝙖𝙩 𝙡𝙞𝙛𝙩 𝙪𝙥 𝙩𝙝𝙚 𝙥𝙚𝙤𝙥𝙡𝙚 𝙖𝙧𝙤𝙪𝙣𝙙 𝙪𝙨," reminding us that, even amidst challenges, we have the power to bring positivity and support to our colleagues and friends. 🌟 Don’t miss out—watch the video to hear his inspiring insights! #PeopleFirstAlways #NuggetsOfWisdom #Leadership #Community #Inspiration #GivingBack #FocusWay #BPO
🌍🧠 #WorldMentalHealthDay | In honor of 𝗠𝗲𝗻𝘁𝗮𝗹 𝗛𝗲𝗮𝗹𝘁𝗵 𝗗𝗮𝘆, here’s a special message from 𝗗𝗿. 𝗔𝗹𝗯𝗲𝗿𝘁𝗼 𝗥𝗼𝗺𝗲𝗿𝗼 from our El Salvador team. 🌟 In his heartfelt message, Dr. Romero emphasizes the importance of caring for our mental health and encourages everyone to seek help when needed. Remember, it’s okay to ask for support! 🤝💚 🏥🩺 If you’re part of our Focus Services El Salvador team, don’t forget that 𝘄𝗲 𝗮𝗹𝘀𝗼 𝗼𝗳𝗳𝗲𝗿 𝗽𝘀𝘆𝗰𝗵𝗼𝗹𝗼𝗴𝗶𝗰𝗮𝗹 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀 as part of our Wellbeing program. Together, let’s prioritize our well-being and foster a healthier community. #PeopleFirstAlways #BeyondExpectations #MentalHealthMatters
🌍 #WorldMentalHealthDay | Today, let’s take a moment to recognize the vital role mental health plays in enriching both our personal and professional lives. 💚✨ Prioritizing our well-being empowers us to thrive and support one another. 🤝💪 #FocusFamily #PeopleFirstAlways #BeyondExpectations
🌍🎗️ #PinkOctober | 🎗️ 𝗕𝗿𝗲𝗮𝘀𝘁 𝗖𝗮𝗻𝗰𝗲𝗿 𝗔𝘄𝗮𝗿𝗲𝗻𝗲𝘀𝘀 𝗠𝗼𝗻𝘁𝗵 🎗️ This October, we’re committed to raising awareness and supporting the fight against cancer in our global community. Today, we are highlighting 𝗶𝗺𝗽𝗼𝗿𝘁𝗮𝗻𝘁 𝗿𝗲𝘀𝗼𝘂𝗿𝗰𝗲𝘀 𝗮𝘃𝗮𝗶𝗹𝗮𝗯𝗹𝗲 𝗶𝗻 𝗘𝗹 𝗦𝗮𝗹𝘃𝗮𝗱𝗼𝗿. Together, we can make a difference through prevention, donations, and active participation. 🙌 Swipe through to access valuable information and learn how you can support those affected by cancer. Every step counts in this crucial journey. 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗟𝗶𝗻𝗸𝘀 𝗶𝗻 𝗘𝗹 𝗦𝗮𝗹𝘃𝗮𝗱𝗼𝗿: ✅ Liga Contra el Cáncer Clinic: https://bit.ly/4812CFw ✅ Donate: https://bit.ly/3ZRGAmA ✅ Pink Run 2024 details: https://bit.ly/3BLvs0l 𝙏𝙤𝙜𝙚𝙩𝙝𝙚𝙧, 𝙬𝙚’𝙧𝙚 𝙨𝙩𝙧𝙤𝙣𝙜𝙚𝙧 𝙖𝙜𝙖𝙞𝙣𝙨𝙩 𝙘𝙖𝙣𝙘𝙚𝙧! 💪💖 #FocusFamily #PeopleFirstAlways #BreastCancerAwareness #FightAgainstCancer #TogetherWeCan
🎙️ #LeadershipTalks | Each month, our COO, Ben Joe Markland, shares valuable insights on various topics, including leadership and life lessons, in an Executive Message. Stay tuned for this month’s 𝙉𝙪𝙜𝙜𝙚𝙩𝙨 𝙤𝙛 𝙒𝙞𝙨𝙙𝙤𝙢 coming soon, where he will discuss the profound impact of cultivating strong relationships and supporting each other in our professional and personal lives. Don’t miss it! ✨🤝 #FocusServices #PeopleFirstAlways #NuggetsOfWisdom #Leadership #Inspiration
📄 #CaseStudy | Explore how Utility Warehouse achieved remarkable results in their contact center! With significant savings, reduced absences, and lower attrition, their journey is truly inspiring. 🌟 ✔️ Stay tuned to find out how they accomplished these impressive outcomes! #FocusServices #BeyondExpectations #UtilityWarehouse #ContactCenter #CustomerExperience #WFM #SuccessStory