Foundever

🎉 We're thrilled to announce that Foundever has been named a 𝗧𝗼𝗽 𝗚𝗹𝗼𝗯𝗮𝗹 𝗟𝗲𝗮𝗱𝗲𝗿 𝗶𝗻 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝘁 𝗔𝗴𝗲𝗻𝘁 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 in the 2024 ISG Provider Lens™ report! Our commitment to leveraging #GenAI enhances agent experience, boosts productivity, and creates more natural interactions. This recognition reflects our dedication to transforming customer experiences! 🌟 Discover more and access the full 2024 ISG (Information Services Group) Provider Lens™ Contact Center – Customer Experience (CX) Services Global Report here: https://foundever.link/0v3 #Foundever #CX #IntelligentCX #IntelligentAgent #CustomerExperience #AI #Innovation #Leadership

We are very excited for 𝗜𝗔𝗢𝗣 𝗢𝗻 𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: 𝗡𝗬𝗖 to share about the  #CXforGood movement, and how we're "Empowering Communities Through Education." We look forward to seeing you at this session with Tent Partnership for Refugees and Project Rousseau! ✨🙌 Najet Tenoutit Martin Wilkinson-Brown Scarlet Cronin Bethany Thorne

How did a global food brand learn to evaluate and apply #AI translation to boost #EmployeeExperience and deliver CX in 80 languages? 𝗧𝗵𝗲 𝗚𝗼𝗮𝗹: To create and maintain a sustainable, scalable approach to multilingual customer experience that balances brand integrity and high service quality while lowering operating costs and optimizing human resources for an improved employee experience. 𝗧𝗵𝗲 𝗢𝘂𝘁𝗰𝗼𝗺𝗲: 81% drop in agent attrition 100% increase in occupancy rates 96% CSAT 80 languages supported Learn more in our case study: https://lnkd.in/gmwveWnp #Translation #Multilingual #EX #CustomerExperience #CX #BPO

🚀 Foundever continues to shine as a 𝗚𝗹𝗼𝗯𝗮𝗹 𝗟𝗲𝗮𝗱𝗲𝗿 𝗶𝗻 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 for the fourth year in a row! Our strong global presence and robust #CX service offerings allow us to drive operational excellence across 45+ countries. We’re dedicated to enhancing customer experiences on a global scale! 🌐✨ Discover more and access the full 2024 ISG (Information Services Group) Provider Lens™ Contact Center – Customer Experience (CX) Services Global Report here: https://foundever.link/0v3 #DigitalOperations #CXLeader #IntelligentCX #IntelligentAgent #CustomerExperience #AI #Innovation #Leadership

Let’s delve deep into the world of #DigitalExperience! If you are attending #WebSummit and would like to meet #CustomerExperience professionals for shared learning, networking and a cocktail, please join the teams at Foundever and Sprinklr at Lisbon’s award-winning Oceanarium on November 12th at 5pm. This exclusive event is by invitation only. Please register your interest to join us here: foundever.link/DeepDive and a member of our team will be in touch to confirm your attendance shortly. #Networking #CX #LetsCelebrate

Video streamers in a subscription showdown need customer #data and insights to stand out from competitors. Video #streaming’s disruptive capabilities are in decline. Consumers have an overabundance of providers to choose from, combined with tightening household wallets, and subscription fatigue. Video streaming providers must stand out against competition in terms of ease of use, personal tastes and preferences, and depth and breadth of content -- and stand out against the wider subscription-based elements of the media, entertainment and gaming landscape. Tailoring an approach against these criteria is only possible with detailed customer data and insights that can uncover behavioral trends and preferences from country to country, demographic to demographic, and the underlying motivating factors that influence the decision-making process. Takeaways ✔️ Assess and adjust your current value proposition within the wider market ✔️ Take a region-by-region approach to developing new packages and offerings. ✔️ Use customer insights to identify behavioral patterns that could signal attrition and develop mitigating actions. Learn more: https://foundever.link/l13 #Video #Insights #Media #Entertainment #Gaming #CustomerExperience #CX #BPO

🌸✨ As #PinkOctober comes to a close, we want to take a moment to celebrate the incredible journey of awareness, support, and strength that this month represents. As part of #BreastCancerAwarenessMonth, we announced a new initiative that supports the health and well-being of our community as part of our #EverBetter program. In partnership with Baheya Foundation, Foundever in Egypt is launching a program offering fully funded check-ups for women over 40 at their hospital. This collaboration underscores our commitment to early detection and vital support for women’s health. We’re proud to work alongside them to make this opportunity available to our team. All Foundever employees who are women over 40 are encouraged to take advantage of this program! Let’s continue this journey beyond October, fostering an environment of health, hope, and solidarity. Together, we can make an impact! #ThinkPink #EarlyDetection #BreastCancerAwareness #Foundever #EverBetter #Wellness #StrongerTogether

🌟 Exciting News! For the fifth consecutive year, we’ve been recognized as a Global Leader by ISG (Information Services Group) in their annual ISG Provider Lens™ Contact Center – Customer Experience (CX) Services Global Report! 🎉 This year, we proudly hold the title of Top Global Leader in two key quadrants: 🥇 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝘁 𝗔𝗴𝗲𝗻𝘁 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 – celebrating its debut year! 🥇 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝘁 𝗖𝗫 (𝗔𝗜 & 𝗔𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀) – securing this honor for the second year running and recognized as a Leader for four consecutive years! Additionally, we’ve maintained our status as a Global Leader in the 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 quadrant for the fourth year in a row. Dive deeper into our achievements and check out the full 2024 ISG Provider Lens™ report here: https://foundever.link/0v3 #CX #IntelligentCX #IntelligentAgent #CustomerExperience #AI #Analytics #Innovation #Leadership

2035 will require a specific set of skills to fill the high-order work in the contact center. #AI guided by humans: each person you hire should have cognitive skills of judgment, insight, moral reasoning and innovation to maintain, monitor and improve the performance of generative AI. ✔ What will you need to look for in the hiring process? ✔ How will you need to train employees for success? ✔ This and other insights await you in our whitepaper 👉 https://foundever.link/31y #GenAI #CXTrends #Future #Innovation #CustomerExperience #CX #BPO

#GenAI is transforming the customer experience! Our team in Spain hosted "#AI in CX: A New Era of Customer Experience" in Madrid in collaboration with the AEERC- Asociación Española de Expertos en la Relación con Clientes, where leaders from various sectors discussed the impact of generative AI on business-customer interaction. 🚀 Experts from Iberdrola and Banco Sabadell shared valuable insights into how this technology is revolutionizing personalization and efficiency in CX. Thank you to the speakers and all the attendees for making this event a success! #Innovation #Leadership #CustomerExperience #CX #BPO Gema Marin Eizaguirre, Benedita Miranda, Bruno Soares, 𝗟𝗢𝗨𝗥𝗗𝗘𝗦 𝖦𝖠𝖱𝖢𝖨𝖠 𝖬𝖮𝖭𝖳𝖤𝖠𝖦𝖴𝖣𝖮, Manuel Solé, Rodríguez José Francisco