The idea that “closed” and “open” projects are incompatible is outdated. Most organizations benefit from both under different circumstances. Frame AI CEO George Davis dropping knowledge in Forbes about leveraging #OpenSource for enterprise #AI investment: https://lnkd.in/g5SFwFsw #FrameAI #TechLeadership #Fintech #CX #Martech
Frame AI
Data Infrastructure and Analytics
New York, NY 4,756 followers
A Streaming AI Platform built on a STAG architecture for proactive monitoring of streaming unstructured data.
About us
Frame AI is the Streaming AI Platform based on the premier implementation of a STAG architecture. Frame AI is backed by top venture capital firms including FirstMark Capital, Greycroft Partners, G20 Ventures, and Velvet Sea Ventures.
- Website
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https://frame.ai
External link for Frame AI
- Industry
- Data Infrastructure and Analytics
- Company size
- 11-50 employees
- Headquarters
- New York, NY
- Type
- Privately Held
- Founded
- 2016
- Specialties
- Artificial Intelligence, Machine Learning, Enterprise, Vertical AI, AI, Customer Support, Customer Success, Voice of Customer, Customer Experience, Natural Language Understanding, Customer Feedback, Unstructured Data, and Sentiment Analysis
Locations
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Primary
New York, NY 10013, US
Employees at Frame AI
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Greg Neufeld
Proprietary data flywheels
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George Davis
Founder & CEO at frame.ai (we're hiring!)
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jennifer gergen
Design Leader with 20 years experience building loved products and brands on the internet.
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Michael Donohue
Empowering the Next Generation of Startup Founders | Tech Investor & Startup Mentor | Former WhatsApp Engineering Director | Co-Founder at HalloApp |…
Updates
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Traditional Quality Assurance (#QA) processes, which rely on manual evaluations of customer interactions, need to be more sustainable for larger operations. #AI offers a logical solution, providing the opportunity to automate and enhance QA processes that far outpace manual methods. Automated QA (#AQA) uses AI and Natural Language Processing (#NLP) to analyze 100% of customer interactions—calls, chats, emails—in real-time. Instead of requiring managers to sift through each interaction, AI can pre-fill QA rubrics by identifying key elements like tone, compliance, and procedure adherence. This allows businesses to scale without compromising quality or increasing managerial overhead. AQA isn’t just about saving time—it ensures more consistent evaluations, actionable insights, and real-time feedback. By integrating AI, contact centers can enhance operational efficiency while improving the quality of customer interactions, paving the way for a more scalable, effective support system. Read more here https://lnkd.in/giXcWk_w #AI #CustomerService #ContactCenters #Automation #QualityAssurance #CX #AIInBusiness #Scalability #FrameAI #STAG #AQA
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For years, #personalization has been the holy grail of marketing, promising relevance at scale. But most strategies have been based on structured data—like demographics and purchase history—leaving much of the customer experience untapped. (https://lnkd.in/gynAuYeF) The real opportunity lies in #unstructured data: the rich context found in emails, chats, and customer service calls. With #AI, companies can finally unlock this "goldmine" and use it to deliver deeper, more meaningful personalization. Imagine a customer mentioning during a call with their bank that they're expecting a baby. Instead of generic promotions, AI can capture this key detail and proactively offer tailored solutions like custodial savings accounts. This isn’t just smarter marketing—it’s personalization that feels human, strengthening customer relationships and driving long-term loyalty. https://lnkd.in/gynAuYeF #AI #Personalization #MarketingInnovation #CustomerExperience #DataTransformation #FrameAI #unstructureddata
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🌐Why BYOC is a Game-Changer for AI in Regulated Industries🚀 Regulated industries are projected to invest heavily in AI, with healthcare AI alone expected to hit $188 billion by 2030. But navigating the balance between innovation and compliance can be challenging. That’s where BYOC (Bring Your Own Cloud) comes in—offering the flexibility of cloud solutions while giving companies total control over their data, which is critical for staying compliant in industries like healthcare, finance, and insurance. Read more here: https://lnkd.in/ghaVAZ3E 🔑Why BYOC? • Flexibility + Control: Unlike traditional SaaS models, BYOC lets companies use their existing cloud environments (AWS, Azure, Google Cloud) while maintaining control over data storage and security. • Compliance-First Approach: With BYOC, businesses ensure their AI deployments meet regulatory standards like GDPR, HIPAA, and FINRA by keeping data under their governance and mitigating risks of third-party mishandling. • Cost Efficiency: By leveraging current cloud contracts, BYOC optimizes cloud spend and scales resources based on real-time AI demand, improving ROI while reducing overhead costs. For businesses looking to drive AI innovation without compromising security or cost, BYOC offers the best of both worlds. 🚀 #AI #BYOC #RegTech #CloudComputing #FrameAI
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🚀Middle managers are the backbone of any enterprise, translating strategy into action and keeping operations on track. But with 50% of their time consumed by administrative tasks and 44% citing organizational bureaucracy as a barrier, it's clear they’re stretched thin. 🏋️♂️ Emily Field and Bryan Hancock, authors of Power to the Middle: Why Managers Hold the Keys to the Future of Work, highlighted these challenges on a recent McKinsey & Company podcast, emphasizing the need for AI that genuinely supports the complex roles of middle managers. While many AI tools focus on automating simple tasks, the real opportunity lies in using AI to enhance decision-making, reduce admin overload, and provide real-time insights. Check out Frame AI's latest on how #StreamingAI turns middle managers from overwhelmed multitaskers into empowered leaders. https://lnkd.in/dexXai2j #STAG #AI #Leadership #FrameAI #Management
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As discussed by our CEO, George Davis, in Forbes, the ROI reckoning for generative AI #GenAI is here, and many companies find themselves in a tricky spot. While 65% of businesses now use GenAI, proving its value is challenging. Experimenting with chatbots and digital assistants often prioritized quick wins over strategic goals, complicating the ROI picture. Yet, this experimentation is part of the journey. As businesses shift from isolated applications to system-wide integrations, the real promise of AI begins to emerge. By leveraging insights from early tools and embracing more advanced AI architectures like #STAG, companies can transform workflows and start generating the actual returns they’ve been seeking. #FrameAI #AIInvestment #ROI #GenAI https://lnkd.in/gx8T_2jd
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Since 2019, Max Schultz has been instrumental as our VP of Partnerships at Frame AI. Back then, the industry was navigating some post-Watson malaise. Now, #AI is everywhere, and every company is an AI company. Max has been at the forefront, helping businesses connect the dots between what they’re already doing and the opportunities AI uncovers in customer communication data. He’s tackling what David Cahn from Sequoia Capital calls the $600 billion question: How can AI deliver on its massive promise? We talk about how a big part of that will be scaling with data rather than just human attention, plus: 🚀 The impact of last-mile applications like Klarna 🏡 How Chase missed the chance to sell him a mortgage 🤦♀️ His mom’s advice about working in tech sales 🎲 Cultivating a #DnD culture at Frame AI Check it out! https://lnkd.in/dXTqNEpH #FrameAI #STAG #RAG #Fintech #Innovation
Meet Frame AI: Max Schultz, VP of Partnerships
frame.ai
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Companies like Chime and SoFi have set new standards for user experience with intuitive, mobile-first platforms. Now, financial services providers are investing heavily in #AI and #MachineLearning not just to enhance digital features but to completely redefine customer engagement. AI architectures like #STAG (Stream-Trigger Augmented Generation) are enabling banks to anticipate customer needs with unprecedented accuracy, turning insights into real-time, personalized services. This is more than just convenience—it's about building deep, meaningful relationships. 👉 Read more about how AI is reshaping the future of banking: https://lnkd.in/eAFpfPCW #FrameAI #Banking #CustomerExperience #Fintech #Personalization
From Convenience to Connection: How AI is Redefining Customer Engagement in Consumer Banking
frame.ai
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🚀 Navigating the Martech Explosion 🚀 The number of martech vendors has doubled yearly for the past five years. Today, with 11,000 solutions for engagement, automation, and analytics, the average marketing department manages 120 martech tools. 📈 Generative AI is set to expand this market even further. Despite the growth, the core pillars of marketing remain product, pricing, promotion, and place. 🌐 Digitalization has increased touchpoints, but consumers still consistently seek value, whether at a shop counter or in the metaverse. How do marketers provide the right answers at the right time and place to boost conversions? The golden key: data. Organizations are investing in understanding and predicting consumer behavior to deliver personalized experiences. 📊✨ Want to learn more? Our latest whitepaper explores leveraging martech tools and Generative AI to stay ahead in the digital age. Download now! 🚀 https://lnkd.in/gvg4jmRC #Martech #GenerativeAI #MarketingInnovation #DigitalTransformation #CustomerExperience #DataDrivenMarketing #Personalization #MarketingStrategy #FrameAI
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Not only are consumers are burnt out on generic #personalization, 55% would cease business with a brand they find invasive (Gartner). But customers share their preferences organically and directly all the time in calls, chats, and other #UnstructuredData. Historically, this data has been unavailable due to the difficulty of processing #NaturalLanguage. Now, #AI is unlocking this #zeropartydata to facilitate the fast, relevant and non-invasive engagements that drive #LTV. https://lnkd.in/eQ2xYr6b #STAG #Marketing #Martech #CustomerExperience