Freeman Group

It’s often the simplest gestures that make the biggest impact. #CustomerExperience #KindnessMatters #CourtesyCounts #CX #Leadership #FreemanGroupSolutions #CustomerService

Our team is excited to have just kicked off a new project with an incredible client in New York City. Over the next few months, we’ll be working closely with their leadership team to elevate leadership practices, increase employee engagement, and enhance customer experiences. Stay tuned for updates as we embark on this exciting journey! #LeadershipDevelopment #EmployeeEngagement #CustomerExperience #Teamwork #FreemanGroupSolutions #NYC

Looking for ways to maintain service standards across your frontline team? Here are some effective strategies.

Leaders set the tone! Freeman Group's training and coaching workshops guide leaders through every step of establishing service standards across their organization. We ensure leaders not only define the standards but also practice them firsthand, so no step is left out. This way, they can lead by example and ensure a consistent, top-tier experience company-wide. Lay the groundwork for lasting success with us! #LeadershipDevelopment #ServiceExcellence #TrainingForSuccess #CoachingMatters #CustomerExperience #ServiceStandards #hospitalityindustry #healthcareindustry #healthcareleaders #Hospitalityleaders

Today, we take a moment to honor the incredible contributions of Freeman Group's long standing team members. These talented individuals have been with us for over a decade and their unwavering dedication has been key to shaping who we are today. Please join us in celebrating them by liking this post! https://lnkd.in/g467pueF #TeamworkMakesTheDreamWork #FreemanGroup #ServiceExcellence #Leadership #Celebration #CustomerExperience #EmployeeAppreciation #OperationalExcellence

From bustling cities to scenic landscapes, Freeman Group is making connections and helping leaders to implement and sustain their desired customer experience. Curious to see where our journey has taken us ? Check out our portfolio at https://lnkd.in/gwTSvBNV Join us in exploring endless possibilities together. Let’s connect and make great things happen! #FreemanGroup #EastCoast #AdventureAwaits #Innovation #LetsConnect

If you're ready to transform your team’s service delivery and sustain growth, you won’t want to miss this! Our amazing client increased patient satisfaction, improved internal communications, and aligned their operations with a patient-first mindset through implementing our service culture training and coaching process. Access the case study here: https://lnkd.in/gZZhpKH5 #HealthcareLeadership #CSuiteStrategies #PatientExperience #SustainableGrowth #ServiceTraining #HealthcareExcellence #FreemanGroup #LeadershipDevelopment

What habits do you notice are keeping your team from improving service? https://lnkd.in/g467pueF #BehavioralChange #ChangeManagement #TransformationalLeadership #LeadershipDevelopment #HealthcareInnovation #WorkplaceBehavior #HospitalityLeadership #EmployeeBehavior #CultureTransformation #ExecutiveCoaching #PeopleDevelopment #OrganizationalExcellence #WellnessCulture #EmployeeEngagement #OperationalExcellence

Service training isn’t a one-time event—it’s a living, breathing process that requires continuous attention and growth. At Freeman Group, we don’t just provide training; we equip our clients with the tools and internal resources to sustain their service culture long after we’ve completed our work. Let us help your team! https://lnkd.in/g467pueF #LeadershipExcellence #CustomerExperience #ServiceStandards #HealthcareLeadership #HospitalityLeadership #OperationalExcellence #EmployeeEngagement #CultureOfCare #ExecutiveCoaching #ServiceExcellence #PatientExperience #HospitalityInHealthcare #CXLeadership #WorkplaceCulture #ContinuousImprovement

From our fur babies to yours, Happy World Animal Day! https://lnkd.in/g467pueF #WorldAnimalDay #LoveAnimals