Companies that approach AI with a growth mindset understand that great customer experience isn’t only about solving problems efficiently—it’s about creating lasting connections that result in loyalty, advocacy—and revenue. Check out the great insights from Payal Patel & more.
Freshworks
Software Development
San Mateo, California 992,569 followers
Providing people-first AI service software to deliver exceptional customer and employee experiences.
About us
Freshworks (NASDAQ: FRSH) provides people-first AI service software to deliver exceptional customer and employee experiences. Trusted by 72,000+ organizations worldwide. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 67,000+ customers, including s American Express, Bridgestone, Databricks, Fila, Nucor, and Sony.
- Website
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https://bit.ly/4a8TPSV
External link for Freshworks
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- San Mateo, California
- Type
- Public Company
- Founded
- 2010
- Specialties
- Customer Support Software, Helpdesk, Web 2.0, SaaS, Support Ticket System, Web Based Support Ticket System, CRM, ITSM, Applicant Tracking System, and Conversion Optimization Suite
Locations
Employees at Freshworks
Updates
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Wake Forest University rolled out Freshservice for their IT team. Now, the whole campus wants in. Read the full story: https://lnkd.in/gV8Fwzu5
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How to turn your AI investment into measurable outcomes, not just inflated hype? 🤔 In the latest episode of "The Tech Talks Daily" podcast, our CEO Dennis Woodside joins Neil C. Hughes to share practical insights on how to drive measurable outcomes from your AI investments. https://lnkd.in/gDuXGb-x
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The right insight at the right moment can shape how we lead 🚶♀️➡️ Hear from Johanna Jackman, Ramya Subramanian, and Jayashree Sundaresan as they share how simplicity, vulnerability, and advocacy can make leadership more impactful 😇
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🎉 Big news from the Climb Partner Conference! We’re proud to share that Freshworks has been named Climb Strategic Vendor of the Year by Climb Channel Solutions NA. 🏆 Thank you to our partners, customers, and the Climb team for the recognition and for continuing to believe in the power of simple, impactful, and people-first solutions.
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Our mission is simple: to build a supportive community where all women at Freshworks can learn, connect, and thrive. Meet the core team behind Women 360 India—the driving force bringing this mission to life. Through their passion and purpose, they’re creating space for learning, sharing, and growing together. Ramya Subramanian | krishnapriyaa P. | Anuradha Rao | Maria Anita Dawson | Varsha Balakrishnan | Jayashree Sundaresan
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Every CIO wants results—fast. In today’s economy, there’s no time for complex, drawn-out implementations. Our CEO, Dennis Woodside, shares a five-step playbook to help you unlock rapid ROI from AI—without the hassle. 🚀
In today’s unpredictable economy, businesses need to drive efficiency fast—AI can help, but adoption often takes too long. In my latest article, I outline a 5-step playbook for CIOs to make AI work now, not years from now.
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AI isn’t just a tool for speeding up workflows—it’s a growth driver. With the AI-powered agent assist tools, businesses are seeing a 35% drop in handle times and a 27% boost in customer satisfaction, according to Gartner. Payal Patel, senior director of solution engineering at Freshworks, breaks down how AI can drive business growth and retention. https://lnkd.in/gPCGHz3W
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TLTL? (Too long to listen?) You can ask #FreddyAI to quickly summarize the transcript of calls, provide key points and essential information. No time wasted 🕒😎
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