The Freshworks Ecosystem has enabled Opinyin to enhance its native environment with several business-specific functionalities. Rob Lancashire, CEO of Opinyin, explains how his team leveraged Freshworks to develop more apps and deliver an excellent end-user experience.
Freshworks
Software Development
San Mateo, California 888,729 followers
Delivering modern, AI-powered software solutions that delight customers and employees. Trusted by 67,000+ businesses.
About us
Freshworks (NASDAQ: FRSH) creates AI-boosted business software for IT, customer support, sales, and marketing teams to make them more efficient and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 67,000+ customers, including American Express, Blue Nile, Bridgestone, Databricks, Fila, and OfficeMax.
- Website
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https://bit.ly/3iPrRWb
External link for Freshworks
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- San Mateo, California
- Type
- Public Company
- Founded
- 2010
- Specialties
- Customer Support Software, Helpdesk, Web 2.0, SaaS, Support Ticket System, Web Based Support Ticket System, CRM, ITSM, Applicant Tracking System, and Conversion Optimization Suite
Locations
Employees at Freshworks
Updates
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Tired of downing in tickets? With #FreddyAI, you can sort by wait time, due time, or customer sentiment to prioritize your workload and always know who needs your magic touch first. 💫
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In this week's #FreshworksConnect, we're diving into the critical question: Why do only 5-10% of businesses truly maximize their AI ROI while most struggle to get their AI pilots off the ground? AI experts Laks Srinivasan and Tom Davenport share their insights, revealing that success hinges more on human factors—teams, talent, and culture—than on technology itself. What are your thoughts on the human side of AI success? Share in the comments 👇
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Introducing the customer panelists for Freshworks Developer Advisory Board 2024-25. 🤩 ⬇️ Swipe right to see our handpicked customer advocates who are helping us drive success for the Freshworks Marketplace and the Developer Platform with their ideas, insights, and feedback. Russell Ho-Aitken | Kristi Dennis | Jennifer Nordella | 🤖 Matt Butler | James Allnutt
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Think beyond the sale – the real magic happens after closing the deal. Our CCMO, Mika Yamamoto, shares why focusing on the entire customer journey is crucial for long-term success.
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Flycast Partners has found their perfect fit with Freshservice's intuitive platform. Their VP of Sales, Richard George, describes Freshworks as their "Goldilocks product" and shares why it's been a game-changer and the value they see in our partnership. ⬇️
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FOMO shouldn't be a strategy for AI adoption. Read our CIO, Ashwin Ballal's full conversation in the comments below. 👇via edge Middle East
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Outdated IT tools and processes left New Zealand's Selwyn District Council struggling to track requests or prioritize tasks, overwhelming staff. Enter Freshservice, custom-designed to meet their needs. By streamlining workflows and automating processes, SDC can now make better decisions and allocate resources more effectively, supporting the 280 employees who manage essential services for over 65,000 residents. Read how Freshworks delivers rapid impact: bit.ly/4fbmJEg #Workflows #ITSM Andy Thompson