ICYMI: Something is coming on October 23rd. Something big. Something fresh. Something powerful. #PeopleFirstAI
Freshworks
Software Development
San Mateo, California 926,195 followers
Delivering modern, AI-powered software solutions that delight customers and employees. Trusted by 67,000+ businesses.
About us
Freshworks (NASDAQ: FRSH) provides people-first, AI service software to deliver exceptional customer and employee experiences. Trusted by 68,000+ organizations worldwide. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 67,000+ customers, including s American Express, Bridgestone, Databricks, Fila, Nucor, and Sony.
- Website
-
https://bit.ly/3iPrRWb
External link for Freshworks
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- San Mateo, California
- Type
- Public Company
- Founded
- 2010
- Specialties
- Customer Support Software, Helpdesk, Web 2.0, SaaS, Support Ticket System, Web Based Support Ticket System, CRM, ITSM, Applicant Tracking System, and Conversion Optimization Suite
Locations
Employees at Freshworks
Updates
-
CIOs who manage to deliver effective service management level up their role from maintaining to innovating. 📈 Learn more and explore additional insights from 225 global IT decision-makers in our new study conducted in collaboration with the Harvard Business Review. Download the full report here: https://lnkd.in/gYwV72jC
-
💡 The biggest barrier to AI adoption? It’s not what you think. In a recent Freshworks survey, nearly 22% of UK businesses identified a lack of skills within their teams as a major roadblock to adopting AI. But here’s the twist: it’s not a real skills gap—it’s a perceived one. With the right strategies, this can easily be tackled: ✅ Educate teams on AI’s benefits ✅ Offer continuous skills training ✅ Provide intuitive, easy-to-use tools What do you think? Share your thoughts in the comments! 💬👇
-
📢Webinar alert! Join industry experts Julie L. Mohr from Forrester and Yama Habibzai from Device42 as they discuss how IT Asset Management (ITAM) can supercharge your operations 🚀. Register now: https://bit.ly/485uLLv
-
Implementing Freddy Self Service to improve customer self-service and Freddy Copilot to enhance agent productivity empowers Hinge Health's support team to help patients quickly access the exercise therapy, education, and program support they need. 😌 🏥 Read how Freshworks’ AI-powered omnichannel customer service solution helps Hinge Health provide exceptional customer service at scale: https://bit.ly/3Y5BDEk
-
📣 Announcing the Freshworks AI Summit! Join us on November 12th as we unveil powerful new ways to use AI to deliver consistently exceptional experiences–for your customers, employees, and teams. Here’s what you can expect: 💡 Inspiring keynotes: Hear from Freshworks CEO Dennis Woodside and CCMO Mika Yamamoto on the future of people-first AI. 🧠 AI innovation: Learn how AI agents can help you transform customer and employee experiences on all channels. 💻 Product demos: Get a first look at new AI-powered capabilities for Freshdesk and Freshservice, led by product experts. Register now: https://bit.ly/4030E5q #PeopleFirstAI
-
When HR can spend less time on paperwork and more time on people work, everyone wins. Learn how Freshservice helped build a better and more balanced workplace: https://lnkd.in/gYPHXqg7
-
Have you visited us yet? Come and experience the latest Freshworks products enhanced with generative AI. 🤝🚀 #GITEX2024
Team Freshworks is here at Day 3 of #GITEX Global 2024 at Dubai World Trade Centre. After two days filled with amazing interactions with the thought leaders from the region, we're still buzzing with energy! Drop by stand number H7-C10 in hall number 7 to meet with our team and learn how you can harness the full power of AI using our customer and employee service solutions! #freshworks #employeeexperience #genai #customerexperience
-
+1
-
How Freshworks made life easier for the ClickFunnels CX team: 📦 Seamlessly migrated 21 million records from outdated software—without disrupting operations. 🤝 Enhanced customer interactions using Freddy Copilot. ⏳ Saved agents' time with FreddyAI chatbots handling routine queries. 🎯 Achieved an impressive 95% CSAT score. Read the full story: https://bit.ly/48aZFCj