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Call center productivity declines when agents spend too much time doing things besides serving customers. This wasted time is called shrinkage, which can kill your call center efficiency. Find out how to reduce #callcentershrinkage at the link in comments!

Automated outbound calling streamlines the outgoing campaign process, allowing agents to reach as many prospects as possible while still providing a personal touch. Find out what #automatedoutboundcalling is, along with benefits, best practices, top providers, and more at the link in comments! Dialpad RingCentral Five9

Contact center automations not only increase agent performance and productivity, but they allow companies to create hyper personalized customer experiences. Find out what the biggest #contactcenterautomation trends are right here! (Link in comments)

Call center burnout is more common than you think–with 87% of call center workers reporting high or very high stress levels. Learn about how to support agents and remedy this widespread #contactcenter problem right here! Link in comments.

Effective call center agent coaching clarifies performance expectations, creates a consistent #customerexperience, and improves CSAT scores. Get actionable tips and tricks to optimize agent training at your #callcenter right here! Link in comments.

Hosted VoIP lets you make phone calls over the internet using a desktop or mobile app and offers a number of advantages over traditional phone systems. Find out everything you need to know about #hostedvoip including features and top providers in this article! Link in the comments.

Omnichannel customer engagement allows customers to communicate with brands on their favorite voice or digital channel with ease. Find out what #omnichannelcustomerengagement is, why it matters, how to implement it, and more at the link in comments!

The key to having the right number of agents in your #callcenter at any given time lies in the precision and accuracy of #callcenterforecasting. Find out what call center forecasting is, benefits, challenges, best practices, and more in this article! Link in comments.

Effective contact center optimization helps businesses meet increasing customer and agent demands while lowering operating costs. Find out what exactly #contactcenteroptimization is, its benefits, and how an optimized #callcenter improves the customer experience at the link below!

UCaaS platforms optimize internal communication between team members while providing basic business #phonesystem functionality. Learn about top #UCaaS features, how they work, and the benefits they offer- link in comments!