GlowTouch Technologies

In this Forrester podcast, Christina McAllister discusses how contact centers can turn the potential of generative AI (genAI) into reality. GlowTouch Technologies, we’re already doing everything she says, from assisting agents to automating customer interaction. https://hubs.ly/Q02NRcv20 #GenerativeAI #GenAI #AI #AIinContactCenter #CustomerService #CXTransformation #CustomerExperience #PuttingPeopleFirst #TheUncommonBPO #GrowWithGlowTouch

We're on the lookout for talented Technical Support Agents for our Voice and Non-Voice processes at our Mangaluru & Mysuru locations. Interested candidates kindly apply at https://hubs.ly/Q02N7T5M0. #JobOffers #Hiring #JobOpenings #Voice #Nonvoice #BPO #TechnicalSupport #TechSupport #Technical #Mangalore #Mangaluru #Mysore #Mysuru #GlowTouchIndia #GTIndia #UnifyCX #GlowTouch

#Didyouknow that 73% of customers say CX is the number one thing they consider when deciding whether to purchase from a company? Talk to us today to see how our outsourced solutions can transform customer experience. https://hubs.ly/Q02NnpBL0 #DYK #CX #customerloyalty #customersupport #customerservice #customerexperience #TheUncommonBPO #PuttingPeopleFirst #GrowWithGlowTouch

Understanding and leveraging the right metrics is crucial to delivering exceptional customer support. But with so many KPIs out there, how do you know which ones truly matter? Our Ultimate Guide to Customer Support Metrics simplifies this complex landscape, helping you focus on the metrics that drive customer satisfaction and operational efficiency. From First Contact Resolution (FCR) to Average Handle Time (AHT), we break down the key indicators that can transform your support strategy. Dive into our comprehensive guide to discover how you can measure what matters, optimize your processes, and ultimately enhance your customer experience. Explore the full guide here: https://hubs.ly/Q02NnqcV0 #CustomerSupport #CX #CustomerExperience #SupportMetrics #CustomerService #CX #TheUncommonBPO #PuttingPeopleFirst #GrowWithGlowTouch

Effective onboarding is the foundation of long-term client success. When done right, it ensures a seamless transition, fosters strong relationships, and sets the stage for ongoing collaboration. But what are the best practices to ensure that your onboarding process is not just good but exceptional? This blog post delves into the Onboarding Best Practices for Client Success, offering actionable insights on creating a structured, client-centric onboarding experience. Learn how we set clear expectations, communicate effectively, and deliver value from day one—ultimately turning onboarding into a strategic advantage for our clients. Discover the key to successful client onboarding and start building stronger, more resilient partnerships today: https://hubs.ly/Q02Nnsyx0 #ClientSuccess #Onboarding #CustomerExperience #ClientOnboarding #CustomerService #Outsourcing #TheUncommonBPO #PuttingPeopleFirst #GrowWithGlowTouch

Wanted: #TechSavvy people. We have numerous great job opportunities for you on our #TechnicalSupport team. Check them out at https://hubs.ly/Q02N7Q-30. Job Description: Voice and Non-Voice at Mangaluru & Mysuru locations #JobOffers #Hiring #JobOpenings #Voice #Nonvoice #BPO #TechnicalSupport #TechSupport #Technical #Mangalore #Mangaluru #Mysore #Mysuru #GlowTouchIndia #UnifyCX #GlowTouch

Let us begin the week on a positive note with this inspirational thought from Albert Einstein. #MondayMotivation #MondayVibes #Motivation #Quotes #AlbertEinstein #GTIndia #GlowTouchIndia #UnifyCX #GlowTouch

Reducing customer support costs without compromising service quality is a strategic priority for every company. At @GlowTouch, we've identified 25 actionable ways to cut expenses while enhancing customer satisfaction. From leveraging AI and automation to optimizing staffing and training, our insights are designed to help you achieve cost-effective excellence. Discover how you can streamline operations and improve your bottom line with proven strategies tailored to your business needs. Explore the full list: https://hubs.ly/Q02N0XSm0 #CustomerSupport #CostReduction #CXStrategy #AI #CustomerExperience #customerservice #PuttingPeopleFirst #TheUncommonBPO #GrowWithGlowTouch

For companies new to outsourcing, the first step can be daunting. However, the right partner can transform customer service from a cost center to a value driver. @GlowTouch recently helped a first-time outsourcing client redefine their CX operations. We helped the client, a leading virtual private network (VPN) solutions provider, manage service demand, earn high CSAT scores, and build brand loyalty by improving support workflows. By tailoring our solutions to their unique needs, we enabled a smoother transition and sustainable growth. If you’re considering outsourcing, trust a partner who turns challenges into successes. https://hubs.ly/Q02N0XT60 #Outsourcing #CustomerService #CXTransformation #BusinessGrowth #CustomerExperience #customersupport #technicalsupport #PuttingPeopleFirst #TheUncommonBPO #GrowWithGlowTouch

We're on the lookout for talented Technical Support Agents for our Voice and Non-Voice processes at our Mangaluru & Mysuru locations. Interested candidates kindly apply at https://hubs.ly/Q02Md2gw0. #JobOffers #Hiring #JobOpenings #Voice #Nonvoice #BPO #TechnicalSupport #TechSupport #Technical #Mangalore #Mangaluru #Mysore #Mysuru #GlowTouchIndia #GTIndia #UnifyCX #GlowTouch