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When thinking "fast food," customers expect speed, reliability, and convenience – all at reasonable prices. But how do Quick Serve Restaurants (QSRs) actually deliver on these promises?  It’s clearly about smart people, but more than ever it’s becoming also about taking advantage of smart technology. From Chick-fil-A to Chipotle, Starbucks to Domino’s, the modern QSR in increasingly relying on technology to keep things running seamlessly - whether you’re ordering from your phone, at the drive-thru, or inside the restaurant. It’s easy to take all of this technology for granted, but not for the operators of these restaurants. Technology is an operational imperative. Think about it…Behind the scenes, it’s connected products like the following that make the magic happen: - Self-service ordering kiosks - Digital menu boards - Mobile ordering platforms - Connected Point of Sale (POS) systems - Smart kitchen equipment like fryers, grills, refrigeration, and beyond Some restaurants rely on over 70 connected products to keep things moving within their property, and they all have to work together - flawlessly. If one system fails, orders are delayed, staff are frustrated, and revenue takes a hit. Looking ahead, it won’t just be about smart fryers or automated coffee makers. It’ll be about creating a fully integrated experience where customers, staff, and equipment all work in sync. Imagine an ice cream machine that orders ingredients before they run out, or an app that predicts a customer’s order based on their past favorites. Technology is redefining the very idea of service by making it personal, immediate, and interactive. If you’re in the QSR world and curious about how leaders like Domino’s and McDonald’s are transforming their tech, check out this article - a byline for QSR (QSR Magazine): https://lnkd.in/eMHWrews   P.S. At Canopy, we can help QSRs keep their connected products up and running, but that’s just the beginning. Because we can also help teams integrate those products more seamlessly with the rest of the business - through automations, APIs, and real-time business logic. If you’re curious to know more, reach out. At Canopy, we've got you covered.

"Having Canopy saved us time ... we can set up that kiosk for the customer, get it on time or even earlier to be installed ... they can be up and operational and renting units and taking payments within an hour." 👆 That's one insight Justin Johnson shared with Canopy's Nathan Rowe and Steve Latham on Monday of this week — about how OpenTech Alliance is automating everything from onboarding to provisioning, device reboots to configuration. Automations for OpenTech mean 10% fewer tickets and issues solved before they are even known. With RMM, OpenTech is able to make their smart property tech even smarter. This not only supports OpenTech's technical support team, it makes OpenTech's customers happy too. Justin shares much more in the full conversation, which you can find right now here: https://lnkd.in/e8GEeXx9

"We can help people understand what's happening at their property when something bad's going on, where that used to all be in the manager's head." Recently OpenTech Alliance's CEO Robert Chiti shared with Canopy's Steve Latham about how they think about supporting self-storage facility operators with automations. But how do these automations — e.g., for self-storage kiosks — 𝙬𝙤𝙧𝙠? That's where connected product leaders like Justin Johnson come in. Justin is a product manager at OpenTech, and today he's talking with Canopy's Nathan Rowe and Steve Latham about some of the ways OpenTech uses Canopy. They're going to get into: • How OpenTech's shift to automation saved 50% of onboarding time with improved precision. • Challenges OpenTech faced managing remote devices before Canopy • Key examples of automations — like automated device reboots • The benefits of fewer support tickets and a more proactive approach to customer service • Future opportunities for remote management, including power cycling and API integrations The full recording of this conversation will be shared soon as it's ready to anyone signed up here: https://lnkd.in/eXXyQva8

This is going to be a great time. Looking forward to talking with the Canopy leadership on how they changed the game for our kiosks!

Canopy's Steve Latham and Nathan Rowe are sitting down with OpenTech Alliance's Justin Johnson to talk shop and you won't want to miss it. Johnson will be sharing with us: • 𝗖𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲𝘀 OpenTech faced before Canopy • How OpenTech's 𝘀𝗵𝗶𝗳𝘁 𝘁𝗼 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 𝘀𝗮𝘃𝗲𝗱 𝟱𝟬% of onboarding time with improved precision • Key 𝗲𝘅𝗮𝗺𝗽𝗹𝗲𝘀 𝗼𝗳 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻𝘀 — like automated device reboots, improved provisioning, USB control automation ... • Achieving 𝗳𝗲𝘄𝗲𝗿 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝘁𝗶𝗰𝗸𝗲𝘁𝘀 and a more proactive approach to customer service • Future opportunities for remote management, including power cycling and API integrations The conversation is happening next week and if you sign up (link below), you'll be sure to get notified as soon as the content drops: https://lnkd.in/eXXyQva8 P.S. If you have any questions for the team, throw a comment below!

I left. I was really low on gas, I put in 28 gallons at the RaceTrac down the street. - Walmart operates roughly 2,500 gas stations - Walmart has roughly 8 to 12 pumps per gas station - Walmart Fuel Stations roughly perform 100 to 300 transactions a day (based on how rural or urban the location is) Lets take the median of 10 pumps per site. So 25,000 pumps across the US. Lets say a minimal number of pumps are not functioning properly, how about 2%. 500 pumps not revenue generating. The national average is estimated at 11 gallons per transaction at a pump and the national average for gas in 2024 is $3.20 / gallon. So lets take the medium transactions a day at 200...Now it starts to add up. 11 gallons x $3.20 = $35.20 average transaction price $35.20 x 200 transactions = $7,040 lost revenue per day per pump. $7,040 lost revenue x 500 pumps = $3,520,000 98% availability results in a loss of revenue on average of $3.52 Million What is it at 5%(1,250)? $8.8 Million. <-- 95% availability! If Canopy can get your availability to increase 1 percent and take it from 95% to 96%, we can save you $1.76 Million. I got my ROI calculator out for 25,000 gas pumps. This doesn't event consider the advertisement loss that the pumps are taking as well.

Did you know that 65% of downtime can be attributed to issues related to configuration, network connectivity, software glitches, power disruptions or operating system faults?* New automated, self-healing monitoring platforms help enterprises: 🛠️ Generate tickets automatically and early with automated monitoring  ✉️ Eliminate many manual support tickets with automated actions  🚀 Reduce on-site repair visits, saving time and money #ITSupport #DigitalTransformation #Innovation *Canopy, “Overcoming Downtime: What 200K Down Devices Tech Us About Keeping Connected Products Up,” 2024. Uncover the secrets to keep your network running smoothly: https://lnkd.in/eRT9jbft

Do you like the “how stuff’s made” of best-in-class technical implementations? Chick-fil-A shares a lot of their work on edge computing, POS systems, monitoring, and IoT, here’s an article I worked on at Canopy based on some of their posted work. #rmm #POS #IoT

How does Chick-fil-A support QSR tech — fryers, POS systems, mobile ordering devices, more — at >3,000 restaurants? Through powerful edge computing technology ... ... Technology the Chick-fil-A team developed over years, in-house! 𝗛𝗼𝘄 𝗱𝗼𝗲𝘀 𝗶𝘁 𝘄𝗼𝗿𝗸? Using Kubernetes and computers the size of a No. 1 combo sandwich (IYKYK), Chick-fil-A manages thousands of devices across their restaurant locations in the United States. Their setup allows for better control over their kitchen equipment, point-of-sale systems, and more, while providing insights Most exciting, the Chick-fil-A tech team graciously published a lot of how they developed their approach to edge computing for everyone to learn from. Because Canopy exists to help automate remote device management for all kinds of technology, we spent some time with Chick-fil-A's content, landing on 5 learnings from their innovative approach to RMM at restaurants: 1. Prove it! (Start small) 2. The power of consistency 3. What turns data into an asset 4. Creating a virtuous cycle 5. How to think about building vs. buying Thanks to their edge computing technology, Chick-fil-A sees fewer system failures and faster service response times. They’re keeping things running smoothly without the need for on-site IT team. That's something we can get behind at Canopy — it's the power of remote device management automation. 𝗛𝘂𝗻𝗴𝗿𝘆 𝘁𝗼 𝗸𝗻𝗼𝘄 𝗺𝗼𝗿𝗲? Read on with this article by Canopy's Allen Joiner Jr: 🐄 https://lnkd.in/eYyHCnM3 🐔 #RMM #remotedevicemanagement #QSR #POSsystems #goCanopy

Harness the power of automation to stay ahead in self storage operations. At OpenTech, we’ve embraced automation to enhance operations and improve the customer experience. Our partnership with Canopy allows us to proactively manage devices like self-service kiosks and cameras, addressing issues before they even arise. Read the latest insights on how automation is transforming self storage operations in this blog post, and don’t miss the video discussion between our CEO, Robert Chiti, and Canopy’s Steve Latham on the future of remote device management. 🎥 #PropTech #SelfStorageInnovation #Automation #RemoteDeviceManagement