Canopy

Last week, Domino's stores across the U.S. experienced one of their busiest nights: Halloween. The secret sauce to managing all those orders? 🍕 The Pulse POS System. Designed to handle high-pressure days and nights, Domino's Pulse point-of-sale system seamlessly connects ordering, inventory, delivery, and workforce management, ensuring everything runs smoothly from start to finish. The Pulse system was developed in-house by Domino’s. It was designed to meet the unique demands of a fast-paced, delivery-focused operation. Since the launch of "Pulse Classic," Domino’s has released two new versions of the Pulse system: Pulse Evolution in 2009 and Next Gen Pulse in 2023. And Domino's is said to be developing a proprietary operating system, Dom.OS, to support additional features and connected products. Pulse is an example of a custom-built software solution developed to handle any number of orders at more than 20K Domino's globally. The software, which works with Domino's mobile ordering app, can handle over 34 million potential combinations too. Domino's uses Pulse and all its associated technologies to stay ahead of competitors. They have even established an Innovation Lab. Why go to all this trouble? Because Domino's knows that it's business — and all those 20K restaurants — rely on technology working as its designed. When the tech goes down, revenue is lost and worse: The customers have a dozen other pizza stores they can buy from. Keeping POS systems — and other connected products — up and running is a necessary component of quick-service restaurants (QSRs) today. But for many in the QSR industry, building in-house a complex system like Pulse is an investment that doesn't make sense. For these kinds of companies, "buying" a remote device management platform (like Canopy) offers an immediate term solution that is built to adapt and scale with the business over time, all without the need for a massive in-house development effort. Next time you order a pizza, consider the technology behind every click, bake, and delivery. Learn more about Domino’s Pulse POS system here: https://lnkd.in/eWFkFjt2

What happens when the wrong configuration settings gets copy/pasted into a base image for a fleet of new kiosks? Nothing good. Justin Johnson at OpenTech Alliance recently shared a story with me that’s funny now, but not so much at the time. Here’s what happened: A Voice over IP (VOIP) setting was manually copied into a base configuration image that was being used to stage and deploy self-service kiosks out to customer locations. Unfortunately, the setting that was copied into the base image, included a couple of incompatible characters that caused a service nightmare once activated in the field. The result?  Connectivity issues, hours of troubleshooting delays, and plenty of confusion for Justin’s team. It’s a solid reminder - one small manual error can lead to big problems in the field.  Standardizing a device image, reducing the need for manual user entry, and automatically monitoring and resolving configuration issues aren’t just nice-to-haves; they’re essentials. As Justin put it: “Automated processes, especially where somebody has to manually intervene every single time, and do the exact same thing over and over … it’s a no-brainer to work that into your RMM.”  That’s exactly where Canopy shines.  With Canopy, teams gain the power to manage, monitor, and standardize device settings at scale.  Real-time insights and proactive alerts help catch errors early, automate configurations, and ensure deployment consistency. Less time fixing, more time creating value. This was just one of the insights Justin shared with me and Nathan Rowe. For more on how OpenTech is taking remote device management to the next level, check out our full conversation: https://lnkd.in/e_Bdi5j4 At Canopy, we’ve got you covered!

When thinking "fast food," customers expect speed, reliability, and convenience – all at reasonable prices. But how do Quick Serve Restaurants (QSRs) actually deliver on these promises?  It’s clearly about smart people, but more than ever it’s becoming also about taking advantage of smart technology. From Chick-fil-A to Chipotle, Starbucks to Domino’s, the modern QSR in increasingly relying on technology to keep things running seamlessly - whether you’re ordering from your phone, at the drive-thru, or inside the restaurant. It’s easy to take all of this technology for granted, but not for the operators of these restaurants. Technology is an operational imperative. Think about it…Behind the scenes, it’s connected products like the following that make the magic happen: - Self-service ordering kiosks - Digital menu boards - Mobile ordering platforms - Connected Point of Sale (POS) systems - Smart kitchen equipment like fryers, grills, refrigeration, and beyond Some restaurants rely on over 70 connected products to keep things moving within their property, and they all have to work together - flawlessly. If one system fails, orders are delayed, staff are frustrated, and revenue takes a hit. Looking ahead, it won’t just be about smart fryers or automated coffee makers. It’ll be about creating a fully integrated experience where customers, staff, and equipment all work in sync. Imagine an ice cream machine that orders ingredients before they run out, or an app that predicts a customer’s order based on their past favorites. Technology is redefining the very idea of service by making it personal, immediate, and interactive. If you’re in the QSR world and curious about how leaders like Domino’s and McDonald’s are transforming their tech, check out this article - a byline for QSR (QSR Magazine): https://lnkd.in/eMHWrews   P.S. At Canopy, we can help QSRs keep their connected products up and running, but that’s just the beginning. Because we can also help teams integrate those products more seamlessly with the rest of the business - through automations, APIs, and real-time business logic. If you’re curious to know more, reach out. At Canopy, we've got you covered.

"Having Canopy saved us time ... we can set up that kiosk for the customer, get it on time or even earlier to be installed ... they can be up and operational and renting units and taking payments within an hour." 👆 That's one insight Justin Johnson shared with Canopy's Nathan Rowe and Steve Latham on Monday of this week — about how OpenTech Alliance is automating everything from onboarding to provisioning, device reboots to configuration. Automations for OpenTech mean 10% fewer tickets and issues solved before they are even known. With RMM, OpenTech is able to make their smart property tech even smarter. This not only supports OpenTech's technical support team, it makes OpenTech's customers happy too. Justin shares much more in the full conversation, which you can find right now here: https://lnkd.in/e8GEeXx9

"We can help people understand what's happening at their property when something bad's going on, where that used to all be in the manager's head." Recently OpenTech Alliance's CEO Robert Chiti shared with Canopy's Steve Latham about how they think about supporting self-storage facility operators with automations. But how do these automations — e.g., for self-storage kiosks — 𝙬𝙤𝙧𝙠? That's where connected product leaders like Justin Johnson come in. Justin is a product manager at OpenTech, and today he's talking with Canopy's Nathan Rowe and Steve Latham about some of the ways OpenTech uses Canopy. They're going to get into: • How OpenTech's shift to automation saved 50% of onboarding time with improved precision. • Challenges OpenTech faced managing remote devices before Canopy • Key examples of automations — like automated device reboots • The benefits of fewer support tickets and a more proactive approach to customer service • Future opportunities for remote management, including power cycling and API integrations The full recording of this conversation will be shared soon as it's ready to anyone signed up here: https://lnkd.in/eXXyQva8

This is going to be a great time. Looking forward to talking with the Canopy leadership on how they changed the game for our kiosks!

Canopy's Steve Latham and Nathan Rowe are sitting down with OpenTech Alliance's Justin Johnson to talk shop and you won't want to miss it. Johnson will be sharing with us: • 𝗖𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲𝘀 OpenTech faced before Canopy • How OpenTech's 𝘀𝗵𝗶𝗳𝘁 𝘁𝗼 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 𝘀𝗮𝘃𝗲𝗱 𝟱𝟬% of onboarding time with improved precision • Key 𝗲𝘅𝗮𝗺𝗽𝗹𝗲𝘀 𝗼𝗳 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻𝘀 — like automated device reboots, improved provisioning, USB control automation ... • Achieving 𝗳𝗲𝘄𝗲𝗿 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝘁𝗶𝗰𝗸𝗲𝘁𝘀 and a more proactive approach to customer service • Future opportunities for remote management, including power cycling and API integrations The conversation is happening next week and if you sign up (link below), you'll be sure to get notified as soon as the content drops: https://lnkd.in/eXXyQva8 P.S. If you have any questions for the team, throw a comment below!

I left. I was really low on gas, I put in 28 gallons at the RaceTrac down the street. - Walmart operates roughly 2,500 gas stations - Walmart has roughly 8 to 12 pumps per gas station - Walmart Fuel Stations roughly perform 100 to 300 transactions a day (based on how rural or urban the location is) Lets take the median of 10 pumps per site. So 25,000 pumps across the US. Lets say a minimal number of pumps are not functioning properly, how about 2%. 500 pumps not revenue generating. The national average is estimated at 11 gallons per transaction at a pump and the national average for gas in 2024 is $3.20 / gallon. So lets take the medium transactions a day at 200...Now it starts to add up. 11 gallons x $3.20 = $35.20 average transaction price $35.20 x 200 transactions = $7,040 lost revenue per day per pump. $7,040 lost revenue x 500 pumps = $3,520,000 98% availability results in a loss of revenue on average of $3.52 Million What is it at 5%(1,250)? $8.8 Million. <-- 95% availability! If Canopy can get your availability to increase 1 percent and take it from 95% to 96%, we can save you $1.76 Million. I got my ROI calculator out for 25,000 gas pumps. This doesn't event consider the advertisement loss that the pumps are taking as well.

Did you know that 65% of downtime can be attributed to issues related to configuration, network connectivity, software glitches, power disruptions or operating system faults?* New automated, self-healing monitoring platforms help enterprises: 🛠️ Generate tickets automatically and early with automated monitoring  ✉️ Eliminate many manual support tickets with automated actions  🚀 Reduce on-site repair visits, saving time and money #ITSupport #DigitalTransformation #Innovation *Canopy, “Overcoming Downtime: What 200K Down Devices Tech Us About Keeping Connected Products Up,” 2024. Uncover the secrets to keep your network running smoothly: https://lnkd.in/eRT9jbft

Do you like the “how stuff’s made” of best-in-class technical implementations? Chick-fil-A shares a lot of their work on edge computing, POS systems, monitoring, and IoT, here’s an article I worked on at Canopy based on some of their posted work. #rmm #POS #IoT