Goldie's Motors reposted this
Online reviews drive our business successes and are a daily focus within our company. Having just won an online advertising partner's “Top-Rated Dealer” award, it stated that less than 10% of dealers earn this award! In years past, I wasn't as in awe of these types of awards, but in today's online review climate, I started putting much more faith into it! However, we are not immune to the quick trigger of negative online reviews that seem to be happening more often. Our reputation, built over 20 years, speaks for itself. Recently, we received a phone call accusing us of being another dealer who had just changed our name to avoid all “their” negative reviews. We assured the caller this was not the case, our name hadn’t changed, and we were new to this Mesa location. Within minutes of hanging up the phone, this person had blasted our dealership online with a negative review. Our business principles have been consistent over the years. We put the customer first and stand behind the vehicles we sell. We understand that many people consider buying a car the second largest purchase outside of a house. We don't take this lightly and do our best to ensure the vehicles are in excellent cosmetic and mechanical shape. These are machines; machines do fail, and on occasion, there is only so much you can do for a 12-year-old vehicle that has lived in Arizona for its entire existence; bushings get dried out from the heat, batteries can be good one day and not work the next day, etc... That said, we take a negative review personally and contact the customer right away. We want everyone to walk away with a good feeling after working with us. Being a family-owned and operated store with many employees who have families and some retirees who depend on this job carries a heavy burden. We appreciate all that do leave a review and will continue to work with customers who run into issues. I know it happens; wish people's first instinct is to contact us to discuss the problem and allow us to make it right.i