Gorgias

What's the first task ✨outside of work✨ you would automate? It's true, we've been laser-focused on automation thanks to the recent launch of our AI Agent. So when the mics came out at CX Connect, we couldn't pass up the opportunity to become investigative journalists, and ask CX leaders this hard-hitting question. Your turn 👉 Sky's the limit, creativity's the name of the game, what's the first task you're automating? (PS - laws of physics don't apply). [Huge thanks to our patient participants: Amanda Kwasniewicz, Roma Yumul, Molly Wallace Kerrigan, Jessica Botello, Kevin Gould, Zoe Kahn, Caela Castillo, Ronak Shah, Anne Dyer, Ren Fuller-Wasserman, Alexandria Collis, and Danny Taing]. #CX #Automation #AI #CustomerExperience

If you missed my session on how we made an awesome agentic LLM pipeline to automate CX at Gorgias, you can catch it now ✨ The full AI Talk video from last week at STATION F is now live on YouTube! 🎥 Kudos for Paris AI Society, the incredible speakers, and the organizers for putting together this event 🔥 We're also hiring at Gorgias! 🚀 **Internships for 2025** We're looking for smart and enthusiastic fresh graduates eager to learn the Gorgias way. **Senior Machine Learning Engineers** Strong Python backend contributors with a solid understanding of AI to help us structure our ML platform. **Data Scientists focused on agentic LLM pipelines** Analytics-oriented individuals with a strong statistics background and a first experience building LLM-based workflows. If you're passionate about AI and want to be part of a dynamic team pushing the boundaries of AI in CX, let's connect! 🤝

Ecommerce brands heading into BFCM without a helpdesk are living on the edge 😬 . At this point, a well-organized Helpdesk, utilizing automation in your support tickets, and a robust Help Center, are just table stakes. And we can help you optimize all three *fast*. Now is not the time to delay, BFCM is nigh, and your customers (and agents!) deserve ease during busy season ahead.

Wanna hang and chat about all things CX? Zoe Kahn and Eli Weiss are kicking off a CX community meetup in LA next week and we'd love to see you there. You can count on delicious snacks and drinks, the *best* co-hosts, and like-hearted folks who advocate for the customer day in and day out. DM us for a special RSVP link!

🚀 Don’t Miss Out! Join Us at DTCx Retain 2024 – The Ultimate Gathering for DTC Founders 🚀 I’m excited to be speaking at DTCx Retain 2024 alongside Justin Holmes, an annual event that brings together over 250 DTC founders to share best practices and elevate their businesses. Just the personal connection we need right before the BFCM madness! 📅 Event Details: Date: October 10, 2024 Location: VALENTINE DTLA Time: 9:00 AM - 7:00 PM PST (My talk is 10:45-11:30) Welcome Party: October 9, 2024, at Millwick, 7:00 PM - 10:00 PM 🌟 Why Attend? This year’s conference is packed with exceptional content, immersive activations, and unparalleled networking opportunities. Here’s what you can expect: 🧠 Expert Insights: Learn from eCommerce leaders at Moitié , JAXXON, Gorgias, Audien Hearing, Mid-Day Squares, Shinesty, and many more as they share essential strategies for preparing for BFCM 2024. 🌀 Immersive Experiences: Engage in interactive sessions and hands-on workshops designed to provide practical takeaways. 🤝 Networking Opportunities: Connect with like-minded professionals and expand your network in an inspiring environment. 🎉 Unforgettable Welcome Party: Kick off the event with an exciting Welcome Party on October 9 at Millwick. If you’re in eCommerce, this is the event you can’t afford to miss! Secure your pass today and join us for a day filled with insights, innovation, and incredible connections. 🔗 Register Now via link in comments! Ecommerce brands attend for free! Looking forward to seeing all my west coast CX buds at DTCx Retain 2024! #DTCxRetain2024 #eCommerce #Networking #Conference #BFCM2024 #DTCFounders #Innovation #BusinessGrowth

Hate to break it to you, but FAQs are not cutting it anymore 😬. These days, consumers want their questions answered AND: ⭐ Instructional articles or videos about how to use your product ⭐ Categorized and searchable resources ⭐ Live chat and contact forms The key here is that self-service is both a) Desirable from a customer standpoint, and b) Effective at reducing the burden on your support team. Luckily we’ve created a handy guide to creating and maintaining this kind of information powerhouse. Ready to get yours whipped into shape ahead of BFCM? Guide is linked in the comments below 🔻

𝘉𝘭𝘢𝘤𝘬 𝘍𝘳𝘪𝘥𝘢𝘺, 𝘊𝘺𝘣𝘦𝘳 𝘔𝘰𝘯𝘥𝘢𝘺, 𝘕𝘰𝘦𝘭... Les prochaines semaines vont être déterminantes. Et si on s'y préparait ensemble ? C'est le thème de notre prochain Meet Up parisien avec Loyoly.io, Moon Moon Shopify Agency et LiveMeUp. 𝗟𝗲 𝗰𝗼𝗻𝗰𝗲𝗽𝘁 ? 👉 4 workshops successifs en petits groupes, sur chacune de nos expertises. 𝗟'𝗼𝗯𝗷𝗲𝗰𝘁𝗶𝗳 ? 👉 Vous partager nos conseils pour faire un carton sur Q4, échanger entre pairs et recueillir les retours d'expérience de chacun. Rejoignez-nous : 🗓️ Le Jeudi 10 Octobre 📍 Espace de privatisation Paris centre - myCowork Beaubourg Réservez votre place dès maintenant ! Elles sont limitées pour garder l’exclusivité et la qualité des échanges. (𝘭𝘪𝘦𝘯 𝘦𝘯 𝘤𝘰𝘮𝘮𝘦𝘯𝘵𝘢𝘪𝘳𝘦𝘴) [Événement réservé aux e-commerçants Shopify]

🔥 The ultimate DTC event is back! DTCX Retain 2024 is happening on October 10 in LA, and Gorgias is thrilled to be a headline sponsor! 🎉 Join us for a full day packed with insights from ecommerce leaders, networking opportunities, and expert speakers from brands like Moitié , JAXXON, Mid-Day Squares and more. If you're gearing up for BFCM 2024, this is the event you can't afford to miss. Grab your pass today! https://lnkd.in/ggV2xqNY

BFCM is around the corner 👀 ... Which means brands have just a few weeks to get ready for the most anticipated shopping event of the year. But fear not — we've got resources! Alongside our partners, we contributed to a value-packed guide that'll help you to: ➡️ Build and optimize your post-BFCM workflows and strategies ➡️ Drive repeat purchases with personalized content ➡️ And nurture customer relationships to retain revenue, LTV, and loyalty Download it today to discover quick, effective tactics from ecommerce experts on how to re-engage shoppers and turn one-time buyers into repeat customers *after the holiday buzz is over*. Get your copy here: https://lnkd.in/gmeZ7B4y

Feeling overwhelmed by the idea of setting up AI for your customer support? We’ve got actionable tips and resources distilled in a single blog post. Earlier this year Jordan Brown, Founder of Omnie, ran a workshop at our CX Connect conference to help break down the process and make it way less intimidating — and we wanted to make his process available to everyone! 🔍 In our recap, you'll discover: 🤖 How to easily start building your AI customer support strategy 🤖 Practical tips for measuring AI success 🤖 And answers to common concerns around tone and job security If you've been hesitant about diving into AI, this is your chance to get the clarity you need. 💡 Check out the full blog post (linked in the comments below), complete with a video recording of Jordan’s workshop! 👇