Grand Pacific Resorts

A huge congratulations to Ennis Charles Jackson II aka "Charlie" on his ARDA win for Maintenance Manager at Carlsbad Inn Beach Resort! Charlie has been instrumental in developing and managing our resort’s safety program, excelling in his roles across security, maintenance, and organization. With meticulous oversight, he ensures the safety of all Associates, Owners, and Guests through regular evaluations, safety meetings, and quizzes. His proactive approach maintains compliance with safety and OSHA standards. In addition to safety, Charlie also manages Associate and vendor relationships with keen attention to detail, fostering a positive work environment through proactive leadership and Team-building activities. During extensive construction projects, he effectively coordinates operations, minimizing disruptions and quickly addressing any Guest concerns. Charlie demonstrates adaptability and innovation by implementing new technologies to streamline maintenance operations, sharing his expertise with our other resort properties as a Master Trainer. His exceptional leadership and dedication significantly enhance resort operations and Guest experiences.

Please join us in congratulating Claudia Anguiano on her incredible ARDA win! As Activities Program Manager at Carlsbad Inn Beach Resort, Claudia plays a pivotal role in planning and executing diverse resort activities and Guest engagement events at our property. She curates a comprehensive resort calendar featuring over 30 activities, expertly coordinating with local vendors and entertainment while engaging with Guests and Owners. Her proactive approach includes distributing activity schedules, QR codes, and flyers to ensure accessibility for all our Guests. Adapting to seasonal demographic shifts, Claudia adjusts activity lineups to cater to varying preferences throughout the year, optimizing Guest satisfaction and enhancing resort experiences. Her extensive involvement in event setup and organization empowers her Team to elevate Guest experiences through their feedback and suggestions. Notable initiatives include themed resort events, live entertainment, and beach equipment rentals that enrich the Guest stay experience. In addition to event coordination, Claudia provides personalized assistance, from helping Guests with their luggage to arranging special celebrations and thoughtful surprises like balloon bouquets and cupcakes. As our Culture Champion, Claudia represents her resort on company-wide calls, contributing to Team engagement initiatives and providing language support for Spanish-speaking Associates. Claudia’s supportive demeanor and morale-boosting efforts foster a positive environment for our Associates, Owners, and Guests alike. Congratulations on a well-deserved win, Claudia!

A big congratulations to Marc Russo on his ARDA Finalist position for Resort General Manager! Marc has consistently demonstrated exceptional dedication and leadership, which have shone through in his simultaneous management of two different resort properties, oftentimes working six or seven days a week. He spearheaded the transition from an outdated reservation system to a more efficient one, fostering a culture of continuous improvement while achieving a remarkable 98% Associate retention rate. Despite juggling the demands of two different resorts plus a major renovation, Marc's professionalism and dedication ensure that each Guest enjoys a memorable stay. His strategic vision and ability to align our organizational objectives have consistently exceeded all expectations, leading to his promotion to our high-profile Coronado Beach Resort. Even when facing major renovations and complex HOA board relations, Marc demonstrates unwavering resilience and effective leadership as he successfully converts challenges into opportunities. Marc's outstanding performance, dedication to training and motivating his Associates, positive impact on Owner vacation experiences, and adept handling of exceptional situations all make him a standout leader here at Grand Pacific Resorts.

Here at Grand Pacific Resorts, our BE EPIC values of Balance, Empowerment, Enthusiasm, Passion, Integrity, and Consistency define who we are and drive us to create experiences worth sharing. Our Teams constantly find new ways to BE EPIC in all that they do. Every day across each of our resorts, Associates are going above and beyond for Owners, Guests, and one another. And each month, we choose one BE EPIC moment to recognize and celebrate. This month’s spotlight is on Trino Peralta, Maintenance Supervisor at Capistrano Surfside Inn. While working on maintenance week projects, Trino received a call from a neighboring Grand Pacific Resorts property asking for help with leaking windows. Trino quickly shifted gears and headed straight over to the resort to inspect the windows. His inspection revealed that two of the four windows needing repairs required scaffolding to safely access; however, he got to work right away on the windows he could reach. By dropping everything to help a neighboring resort in a time of need, Trino demonstrated enthusiasm and passion. Once he returned to Capistrano Surfside Inn, Trino picked up his projects once again, working well into the evening to prepare for an approaching storm. Trino’s actions that day exemplify who he is, always working hard to assist at both his home resort and other properties as well. He is immensely talented, remains calm under pressure, comes up with creative solutions to problems regularly, and happily shares his knowledge, techniques, and expertise with others who enjoy learning from him. All of us here at Grand Pacific Resorts extend a big heartfelt thank you to Trino along with the many other Associates who make it a priority to BE EPIC every day! 

A big thank you to Piana Technology and Grand Pacific Resorts for your incredible support of the Shane McConkey EcoChallenge and the students making spectacular environmental impact. Together, we are making a difference! #ThankYou #CommunitySupport #ShaneMcConkeyFoundation

A huge congratulations to Niralkis Morales on her incredibly well-deserved ARDA win for Housekeeping Manager! Niralkis is a beacon of excellence with her dedication, compassion, and enthusiasm—a true embodiment of our corporate philosophy here at Grand Pacific Resorts. As Housekeeping Manager, Niralkis oversees new hires, training, and supply purchasing, ensuring an unparalleled standard of cleanliness. Her leadership has greatly elevated our cleanliness scores, reflecting her meticulous attention to detail and unwavering expectations. Although she holds a managerial role, Niralkis leads by example, personally cleaning rooms and conducting spot inspections to maintain our high standards. During busy seasons, she implements innovative strategies to help boost morale and productivity, often working alongside her Team during long shifts. Her influence extends beyond Housekeeping as she often covers Front Desk shifts and collaborates with our Maintenance Team to address room issues. Outside of work, Niralkis epitomizes altruism, dedicating her days off to assisting friends and family in need. Currently providing full-time care for a friend recovering from a serious injury, she goes above and beyond to help with daily tasks and expenses. Her selflessness extends to financially supporting family and even working a second job to ensure her daughter's quinceañera celebration would be memorable. Niralkis exemplifies excellence through her diligence, adaptability, creativity, and empathy. Her impact far transcends her role, contributing to our success and inspiring all who encounter her. 

In his nine years with Grand Pacific Resorts, Joshua Lowry has consistently demonstrated exceptional leadership as he rose through the ranks while overcoming various obstacles. He completed our rigorous management development program, setting a benchmark for all future participants. As General Manager of Wave Crest Resort, Josh proactively addressed operational challenges and modernized our use-week lottery system to enhance efficiency and Owner satisfaction. He also collaborated with Owner services, putting a plan in place to contact Owners and inform them of their various use-week options, resulting in an impressive 80 percent Owner engagement rate. He also led a comprehensive three-year renovation project, ensuring a successful completion that was also under budget. During the renovation, Josh helped the resort maintain financial stability while avoiding special assessments and nominal fee increases. Josh empowers our guest service agents by cultivating a problem-solving culture that has resulted in glowing Guest reviews and consistently high service scores. His efforts have also fostered a positive working relationship with our resort’s board president, resulting in the resolution of over 100 action items along with notable service score improvements. Congratulations on your Finalist position, Josh! 

Nigel Lobo, COO of Grand Pacific Resorts, affirms the value he and his team receive from reading Resort Trades. We hope readers of this testimonial will be encouraged to get a free subscription by going to our website, ResortTrades.com/eMagazine. #GrandPacificResorts #NigelLobo #ResortTrades

Please join us as we individually recognize each of our incredibly deserving ARDA finalists and winners this year. A huge congratulations to Teresa Leduc on her finalist position for Housekeeping Manager! Teresa boasts an extraordinary 34-year tenure at Carlsbad Inn Beach Resort, starting as a room attendant then rising through the ranks to become Executive Housekeeper. Leading a team of 17 housekeepers and 5 attendants, Teresa ensures cleanliness for 132 condos and 61 hotel units weekly.  She is known for her emphasis on Guest service and continual training, consistently achieving a 95% efficiency rate, with most units ready by check-in. Her regular inspections and oversight contribute to high resort cleanliness scores and readiness goals. Teresa’s dedication extends well beyond her managerial duties as she actively participates in tasks that help support her Team. Teresa rewards her Team’s efforts and achievements with lunches and desserts, embodying our BE EPIC values of Balance, Empowerment, Enthusiasm, Passion, Integrity, and Consistency. She also often amazes Guests by going the extra mile to ensure they enjoy memorable vacation experiences, and Guest reviews regularly praise her exceptional service that exceeds their expectations, affirming Teresa as a true asset to us. 

As our Associates prepare for the busy summer season right around the corner, our Learning and Development Team has initiated a series of targeted live training sessions across multiple resort locations to help empower our Associates and Teams. These training sessions aim to enhance Owner and Guest experiences, strengthen positive Team dynamics, and cultivate the essential leadership skills necessary to maintain the peak performance required during our high season. By concentrating on skills like effective communication and productive conflict resolution, we are ensuring that our resort Teams are equipped to not only meet but also exceed all Owner and Guest expectations. “Our Director of Learning and Development, Bryan Boyd, and I both believe that in-person training is a huge benefit to our Associates. It unites everyone, fosters professional and personal growth, and drives us all toward excellence. These sessions emphasize interaction, group discussions, and collaboration, which enhances our Teams’ skills and confidence. By prioritizing professional development, we ensure the delivery of exceptional service while cultivating a supportive and inspiring workplace. This approach reflects our core values of BE-ing EPIC, aligning with our core purpose of ‘enriching lives by creating experiences worth sharing.’ We hope our Associates enjoy learning as much as we enjoy delivering the training!” said Elaine Plasse, Learning and Development Manager. The training sessions are taking place across our resort properties located in Tahoe, Napa, Palm Springs, San Diego, and Oxnard. This regional approach ensures that each training session is relevant to the unique geographic settings and features of each resort. This summer season marks the beginning of our commitment to consistent excellence. We plan to expand on these training efforts in order to maintain our high service standards and effectively adapt to our Guests' needs throughout the year.