Gravity Systems, Inc.

The average cost of IT support for small businesses will vary based on where you get your IT support services from. The average cost for IT support per hour can be anywhere from $25 an hour to $350 an hour. Generally, a monthly IT support contract is much more affordable, especially if you encounter tech issues frequently. Given that cost difference, it’s no wonder that 92% of larger organizations choose to outsource their IT support. Smaller companies would do well to follow this trend. Still, various companies will charge various prices for monthly IT support for small businesses. That’s why this article will break down what goes into monthly IT support contract pricing and how you can spot a great partner for your budget.

When was the last time you worried about the safety of your computer networks? If you haven't, you should start now. The increasing frequency of security threats, cyber-attacks, and data breaches are reminders that network security is more important than ever. In fact, 68% of business leaders feel their cybersecurity risks are increasing. This statistic highlights the need to incorporate network security measures to protect sensitive information from malicious actors and ensure our data remains secure. In this blog, we will explore the importance of network security, why we need it, and the different network security measures you can implement.

The threat of data breaches and security incidents looms large. Companies are increasingly migrating to cloud platforms, drawn by the promise of flexibility, scalability, and cost savings. In fact, research shows that 93% of organizations are considering or have already adopted cloud services However, with these benefits come significant risks. Without proper security measures, businesses expose themselves to threats that can compromise sensitive data and disrupt operations. In this blog, we will explore the importance of cloud security assessments, the key components involved, and best practices to ensure your cloud environment remains secure and compliant.

Switching to a cloud-based platform promises efficiency and scalability, but the journey is filled with obstacles that can hinder even the most meticulously laid plans. Businesses often struggle to align cloud migration with their operational needs and budget constraints, facing numerous technical and strategic challenges. Flexera’s 2024 State of the Cloud report highlights that managing cloud spending remains the top challenge over security. Understanding these cloud migration challenges and preparing effective strategies to mitigate them is crucial for a smooth transition and achieving long-term benefits.

Navigating the cloud migration process can be a daunting endeavor for businesses aiming to harness the benefits of cloud computing. The complexity of transitioning from an on-premises data center to a cloud environment involves more than just a technical shift; it encapsulates a strategic transformation of how data and applications are managed, accessed, and secured. In this blog, we will dive into the essential steps and considerations necessary to ensure a successful cloud migration, guiding you through a strategic pathway to transform your IT landscape efficiently and securely.

When you encounter a technical issue that disrupts your workflow, the last thing you want is to get stuck in a loop of unhelpful automated responses or be bounced from one support agent to another without getting closer to a solution. Understanding the structure of IT support tiers can significantly impact how quickly and effectively your technical issues are resolved, ensuring your business operations run smoothly.

Managing an IT help desk is no small feat. The endless stream of service requests, from password resets to more complex hardware or software issues, can overwhelm even the most seasoned support team. In fact, a survey revealed that only 24% of respondents believe that existing IT service management best practices have kept up with the changing landscapes of IT and business. This guide outlines essential practices to elevate your IT help desk's performance and ensure your team can handle every challenge with ease.

IT support is the need of the hour for businesses aiming to stay competitive, efficient, and agile in today's market. With worldwide IT spending projected to grow by 6.8% in 2024, according to Gartner, the emphasis on strategic IT investment is increasing, highlighting the pivotal role of technology in business success. The decision between opting for break-fix services or managed services represents a strategic crossroads that can significantly influence a company's operational resilience, cost management, and growth trajectory. In this blog, we will aim to dissect the key differences between break-fix services and managed services, shedding light on how each model aligns with different business needs and long-term goals.

A recent report by Mordor Intelligence estimates the size of the IT Outsourcing Market at USD 617.69 billion in 2024 and is expected to reach USD 806.53 billion by 2029. This surge underscores a significant trend in the IT industry: businesses are increasingly turning to external services to manage and enhance their IT infrastructure. At this juncture, a critical decision looms for companies - choosing between managed services vs. professional services. In our article, we explain the nuances of each service model, ensuring businesses align their IT strategies with their broader organizational goals.

In a world where technological advancements occur at a breakneck pace, businesses often find themselves in a bind: either adapting swiftly or risk falling behind. This is where managed IT services come into play, offering a lifeline to businesses struggling with the complexities of modern technology. But what constitutes managed IT Services? In this blog, we’ll explore the different types of managed services to discover how each one uniquely supports and enhances business operations.