They say "every trek is a journey of self-discovery!" Earlier this month, trek enthusiasts from Haptik embarked on an unforgettable climb to Matheran🗻 An experience not short of surreal, our trekkers were treated to picture-perfect mountain views under cool climes as they munched on lip-smacking snacks to fuel themselves for the trek🌄 The incredible journey brings an instant glee each time the mind remembers the wonderful trek😊 #Haptik #EmployeeActivity #Trekking Mohit Ghare Neil Lad Dhananjay Adodra RK Gupta Prateek Mundra Sudha Pentam Pooja Shinde Dixit Adhia Mehul Sanghavi Yogita Baghel Udisha Sharma Anjal Afghan Aparna Bhardwaj Suraj Agarwal Noor Md
Haptik
Software Development
New York, NY 43,552 followers
Building AI-First Products That Foster Lasting Customer Relationships.
About us
Jio Haptik has pioneered AI-powered innovation since 2013, processing 10B+ conversations and 10M+ transactions across 10+ channels and in 135 languages for 500+ enterprises. Today, it’s helping brands make the transition to Generative AI and unlock end-to-end customer experience at scale. Haptik has two lines of products - Contakt & Interakt - that respectively enable enterprises and SMEs to solve for their customers’ biggest pain points. The company is a Category Leader across platforms including Gartner, G2, Opus Research & more. “Tech Startup of the Year” in the AI category and gold medal for “Best Chat & Conversational Bot” are two of Haptik’s recent awards & recognitions. Its prominent clients include Jio, Paytm, Adani, Paisabazaar, Puma & Whirlpool.
- Website
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https://www.haptik.ai
External link for Haptik
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- New York, NY
- Type
- Privately Held
- Founded
- 2013
- Specialties
- AI, Startup, Generative Artificial Intelligence, Customer Experience, Customer Experience Suite, Customer Support, WhatsApp Marketing, WhatsApp CRM, Conversational AI, Conversational Solutions, Conversational Marketing, and Artificial Intelligence
Locations
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Primary
New York, NY 10010, US
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Goregaon (E)
Cello Triumph
Mumbai, Maharashtra 400063, IN
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#16-02A
250 North Bridge Rd, Singapore 179101
Singapore, 179101, SG
Employees at Haptik
Updates
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The poll results offer interesting insights into AI agents and the functions with potential for transformation! Curious about how AI agents can transform your business? Explore our cutting-edge AI agent solutions in detail: https://shorturl.at/4B17w #AIAgents #Haptik #Innovation
There is incredible excitement around the transformative power of AI agents in unlocking exponential business impact. We want to hear from you. Participate in our poll and share your thought💬 #AIAgents #AI #Poll #Haptik #Innovation
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Delighted to be recognized as a 'Major Contender' in the Everest Group's Conversational AI Products PEAK Matrix® Assessment 2024, a testament to our unwavering commitment to AI-powered innovation and excellence🚀 We're incredibly excited about what the future holds with #GenAI's cutting-edge capabilities to transform businesses📈 Big thanks to our clients for their seamless collaboration through this process🤝 Here’s to reaching even greater heights together! #Haptik #EverestPeakMatrix #ConversationalAI
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Are you spending hours to create engaging and personalized content for your marketing campaigns? With #GenAI, streamline the entire process of image generation🌟 What's more? Make your creatives highly personalized and click-worthy for enhanced outcomes🚀 Here's a quick illustration👇 #ImageGeneration #Haptik #AI #BusinessEfficiency
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Customer support has entered the era of maturity! And guess what? Generative AI is the catalyst behind this transformation🚀 From augmenting agents with AI Co-pilot and streamlining customer self-service for routine queries to empowering businesses with valuable insights from chat transcripts and call data, Gen AI is unlocking unprecedented efficiency and creativity✨ Here's a snippet of Gen AI's pivotal role in enhancing customer support⏩ P.S Don't miss our upcoming webinar "AI Agents: The Future for Enterprise Automation" to understand these applications in-depth. Link in the comments. #CustomerSupport #GenerativeAI #Innovation #Webinar #Haptik
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AI agents turn customer interactions into valuable business intelligence, boosting efficiency and satisfaction. Businesses can glean actionable insights from large volumes of audio call data, chat transcripts, and more for improvements in customer service and overall business operations📈 AI agents unlock this potential through: ✅𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐧𝐭𝐢𝐦𝐞𝐧𝐭 𝐚𝐧𝐚𝐥𝐲𝐬𝐢𝐬: Understand emotions and satisfaction levels to enhance customer experiences. ✅𝐊𝐏𝐈 𝐭𝐫𝐚𝐜𝐤𝐢𝐧𝐠: Monitor KPIs and metrics for real-time analysis and continuous service improvement. ✅𝐒𝐎𝐏 𝐦𝐨𝐧𝐢𝐭𝐨𝐫𝐢𝐧𝐠: Adhere to SOPs, and maintain consistency and quality across customer interactions. ✅𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠 𝐚𝐧𝐝 𝐝𝐚𝐭𝐚 𝐯𝐢𝐬𝐮𝐚𝐥𝐢𝐳𝐚𝐭𝐢𝐨𝐧: Generate comprehensive reports and visualizations to support informed decision-making. Explore our Gen AI consulting services here: https://shorturl.at/2iJyJ #AIAgents #Insights #CustomerService #Haptik
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There is incredible excitement around the transformative power of AI agents in unlocking exponential business impact. We want to hear from you. Participate in our poll and share your thought💬 #AIAgents #AI #Poll #Haptik #Innovation
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Day 1 of the ELETS India AI Summit was a whirlwind of inspiring conversations with industry leaders and experts. A special highlight was our very own VP of Gen AI Solutions Jio Business, Pooja Modi, taking center stage. Her insightful keynote on "AI Agents: The Future of Enterprise Automation" captivated the audience while showcasing the incredible possibilities AI unlocks for businesses. We can't wait to see what Day 2 brings! Here's a glimpse of us at the summit📸 #ELETSIndiaAISummit #AI #Event #Haptik #GenerativeAI
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At Haptik, we go to great lengths to ensure the security and privacy of all the data we handle🔒 We're happy to share that we're doubling down on data security and privacy by revalidating our compliance with GDPR regulations. Dive into our latest blog discussing the key facets of GDPR compliance: https://lnkd.in/gvrn8Xpn #GDPR #DataPrivacy #DataSecurity #PII #Haptik #AI Amit Asok Nandi
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Have you been wondering what's next with AI? If we had to sum it up in 2 words, it would be "AI Agents"🕵 Join our webinar on 24th July at 4 pm IST, where our GenAI experts take you through the latest AI applications used by global enterprises to achieve exponential growth. You must attend this webinar if you want to: ✅Increase efficiency and productivity ✅Improve customer satisfaction ✅Reduce operational costs ✅Drive business growth #Webinar #GenerativeAI
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